Smooth flight. Plane could have been cleaner, but passengers should dispose of their rubbish properly rather than leave to others to clean up after them.
We loved our flight crew were lovely and we were comfortable.
Had a lovely flight arrived 25 minutes early food was good staff we lovely.
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
I didn't have food, and there was no entertainment as it was a short haul flight, so can't comment on those, The head cabin crew member was addressing the passengers like a telesales person reeling off terms and conditions; we didn't understand a word he was saying. This is the second time this year we have flown with Ryanair, and both times we've had to carry our luggage downstairs to walk to the plane. As were both OAP's this isn't really acceptable. We have another flight booked for September to Lanzarote, so hopefully that will be better.
I couldn’t understand the aircraft tannoy announcements I was in seat 20C - nobody in our row could either. Speakers a bit too quiet plus messages read out too fast. Otherwise excellent flight. (Flight delayed by 50 mins)
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
Miserable staff did not want to be there. Very poor atmosphere boarding. Then just basic flight.
Good service for a budget trip. No problems at all
Booked through you used Kiwi who did not complete checking in until 24 hrs before departure when the check in was available 48 hrs before hence we sat separately. I will not be using you again.
Flight on time clean and good legroom, what more could you ask on a one hour flight
Lovely cabin crew. Prompt takeoff and early arrival in Pisa
There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
