Very bad service and food variety will never come back again
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
One of the female staff from the cabin crew, forgot to ask us about what we want to drink and focused more on other specific people rather than treating everyone politely. I asked her about the drinks to which she said oh I forgot.
We arrived in line for check in at 6:15 p.m. but did not check in until 8:00 p.m. The line for economy check in was very long, and all of the desks 03-13 were not open, although most of them opened sporadically. The crew on board were very nice and helpful, friendly and kind. It has been many years since we flew Emirates (at least 17 years), and we notice that foot rests are no longer available in economy, but we were lucky enough to fly in the upper deck and appreciate your opening some of your flights to economy passengers in the upper deck. We will definitely fly on emirates more often! Thank you.
More organised boarding process. It was a circus. Otherwise absolutely top class flight
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin
You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders
Long wait transit service wasn’t good also I couldn’t check in online never happened me before other websites
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
Make all food options available, than running out even before mid way through the service
Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.
The entertainment system on my seat didn’t work for the whole length of the flight, staff was not helpful. Horrible experience. Its so hard to go through a flight from LA to jeddah with no movies.
It’s like two different companies managing fligh from DC and totally horrible company between Jeddah and Cairo
The best way to fly is saudia airlines flight Every thing is better (Number one 🫶) Thank you
I was in business class and the lie flat seats were super comfortable. Friendly crew, nice meal. Very good experience!
All was very good however the breakfast was a bit tasteless on both flights. Many people seemed to say the same thing. Otherwise really good .
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
Horrible airline that charged me $300 for my luggage saying my bag was excess luggage when that flight was super empty. Absolutely ridiculous never flying with them ever again!
Flight was on time and very comfortable. Staff were friendly and efficient. Food options were good.
there really needs to be more room with each seat for such a long flight.
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.
Terrible. Flew from Rwanda to Nairobi for transfer then on to Madagascar. Kenya Airways does not like to park at a gate. They park on the outskirts requiring a bus shuttle. That part is okay, but the bus drops you off outside of security. If I did not skip to the front of the line with my remaining half hour connection, I would have missed my flight. Complete security check plus taking off of shoes had to be completed (again). I made it to Madagascar, but my checked bag decided to take a trip to Dubai. I know tag on luggage was to Madagascar. No one can figure out how it made it to Dubai, except for incompetence. Even though I knew it was in Dubai, they would not allow a tracking to be done until Kenya Airways had the opportunity to get it on the next flight to Madagascar. Did not happen of course! I took 3 flights with Kenya Airways during this journey. Everyone of them had something go wrong. Please look elsewhere for another airline which I will be doing in the future.
Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!
Front section of economy cabin is better than rear. Paid for seats selected.
Flight was good but couldn’t sleep because bed was so uncomfortable.
This was the return leg of my trip. Tried to do online check in several times, both on BA App and online but it kept saying " it was not possible, check in at the airport". Got to Airport 3 hours before the flight to be told the flight was overbooked and I was on standby because I hadn't checked in online!!! Was told I could go and wait at the gate in case of a no show but would actually be booked on the next flight in 4 hours. At the gate I did actually get in to the original plane... And had 2 empty seats next to me.. So much for overbooked. To add insult to injury, my baggage did not arrive in LHR and was finally delivered over 24 hours later. I don't travel with BA very often.. This experience will make it even less likely, particularly as my wife had exactly the same issue 2 days later.
I couldn't check in over two days online, had to phone to secure a seat and at the airport they put me on standby, at the gate I had to push to get my seat allocated back to me! No catering, a small bottle of water and a biscuit. Yet business had a full meal and drinks service. Very poor.
Spent unnecessary hours on phone calls to resolve small error on one of the passengers name... It was extremely stressful and time consuming... Not great... Also all 4 members of the family: 2 parents/ 2 teenagers were allocated separate seats (even separate floors... Not great...
Absolutely the best airline for service and comfort by far! I only wish I could fly with them domestically!
Comfortable seats, good service overall. The food could’ve been a little bit better. The boarding process was slightly chaotic and in fairness, not all of that is related to the performance of British Airways.
The chairs were a bit tight even though I had extra feet space…2nd plane didn’t have entertainment and even though they said there was free WiFi-I believe the free WiFi wasn’t accessible unless u had some account set up….which I didn’t figure out
On time. Comfortable sats. Clean aircraft. Friendly crew. Good food.
Naples airport not the best ! Boarding via coach to aircraft never the best. Staff and captains announcements good. Flight on time with soft landing. Ran out of sandwiches half way down the plane. !! Not impressed. 7/10 satisfaction overall
That was awful. My flight from Zurich to London was delayed 2hours and 50 minutes. This had a significant negative impact on my work and living conditions. How can I complain?
