This was a codeshare with flydubai. Took off on time and landed before time. It was very good
The staff were fantastic and the food was tasty. My check in experience was good too.
One of the female staff from the cabin crew, forgot to ask us about what we want to drink and focused more on other specific people rather than treating everyone politely. I asked her about the drinks to which she said oh I forgot.
We arrived in line for check in at 6:15 p.m. but did not check in until 8:00 p.m. The line for economy check in was very long, and all of the desks 03-13 were not open, although most of them opened sporadically. The crew on board were very nice and helpful, friendly and kind. It has been many years since we flew Emirates (at least 17 years), and we notice that foot rests are no longer available in economy, but we were lucky enough to fly in the upper deck and appreciate your opening some of your flights to economy passengers in the upper deck. We will definitely fly on emirates more often! Thank you.
Boarding, seats, entertainment and service were all great. Food was great except for the fact that there were too many sweet items.
Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience
More organised boarding process. It was a circus. Otherwise absolutely top class flight
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Good could have been better. Emirates used to have really good food and lately it’s been sub par
Flight from USA to Dubai was comfortable. There is some serious miscommunication between the staff who does checkin and immigration staff in India. Air Suvidha rules are enforced here as a requirement by the Indian government and without it not allowed to board the flight. The Indian authorities don’t even bother to check it. Please update either side of aisle. Vegetarian food from Dubai to Bombay was not that great at all. It was cold and chewy. Dubai being a hub can provide better options. Staff is very good and took good care of passengers. Please appreciate their hard work.
I was in business class and the lie flat seats were super comfortable. Friendly crew, nice meal. Very good experience!
All was very good however the breakfast was a bit tasteless on both flights. Many people seemed to say the same thing. Otherwise really good .
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
there really needs to be more room with each seat for such a long flight.
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
Was too pissed about my luggage not being with me even though they assured me at the gate it was to recall any other problems. Planes on the inside are in terrible shape. Thank goodness the engines seem to run okay.
Staff and service on board is always exemplary. Food however could be better.
Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
Great on board entertainment Tasty food Cattle class obviously crammed but not as bad as shorter hall flights
Plane and seats ok. Dinners going and coming back were not fantastic. Breakfast from Seattle to London fine with bagel, cheese and fried egg. Second meal on London to Seattle not my favorite of kind of pizza sauce in a pastry. Came with water about three different times on each of my long flights. Staff on all very friendly and helpful.
We were never contacted that our flight from Glasgow to London was delayed. Got to airport six hours early to find that we were going to miss our connecting flight to BWI. Our flight is scheduled for two days later and they only gave us a voucher for one night hotel. E we’re delayed on the front end too and had to fly to Edinburgh instead of Glasgow arriving six hours and taking a $200 cab!
My seat was in a good row. In our section it was the first row. But it was difficult tooperate seat entertainment features > table, screen, even though I often fly.
I liked the hospitality, I didn’t like that I had only two wine bottles though I requested for more
I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..
On the morning of my travel I received an e-mail that my flight vom Dallas to London had been cancelled and re-booked onto another earlier flight which meant I had very little time to transfer. In addition I was told at the airport that I had to pick up my luggage in Dallas and drop it off again even though I had booked it as as 1 trip from chihuahua to London. Throughout my flight from chihuahua to Dallas I felt extremely stressed about the connection flight and did not appreciate that it was changed last minute on the morning of my travel. In addition since the flight was operated by AA I was not able to online check in for my connecting flight from Dallas to London and was therefore not able to select a seat and had to sit in the middle isle.
Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.
Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.
Bathrooms were horrible. No cleaning and floor was full of tissues. Understand that passengers responsibility to keep it clean but crew should check if tissues are there or not. Also, they announced that baggage will be at one carousel but came to a different one.
Screen are not working. Windows not clean. Staff is very good. Food is okay. Experience is good. I hope the up coming is more then betters for others airlines thank you.
Departure gate flipped twice within 15 minutes. Made passengers to move from one gate to other. Delayed boarding and departure. This is inconvenient for elderly wheelchair passengers and people traveling with children.
Booked thru Kayak -> Indian Eagle. One leg of flight was cancelled after check-in (CCU to Del). Rebooked thru Indian Eagle cancelled again and rebooked. Cancelled once more now scheduled for CCU-BOM-JFK on Jan 18th. Let's see if this gets cancelled again. Would not book any tickets thru India Eagle - they are just a ticketing intermediate and for questions they ask you to call Air India. They "request" booking but apparently I got bumped after ticket was confirmed. Much better to book directly with Air India - avoid Kayak and Indian Eagle. I paid for Travel insurance can't see it any more on Indian Eagle site to contact.
Best flight I have taken so far between US and India. Air India service was surprisingly amazing.. had a low expectation, but the new Air India exceeded it.
The diviced in front of the seat was not working. The waiting in the checking area was a catastrophe. Too many hours waiting for the boarding pass.
The flight was very good, it was on time at the take off and before time at landing. Overall it was a great experience !!!
FOR SENIORS ABOVE 75 YOU MUST HAVE SOME CONSIDERATION OF COMFORT ZONE.
