Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
Boarding was by group and we had to take the bus. There were no elevators so had to walk down the stairs. It would help to have escalators or elevators. Note I had a special needs child and the gate crew was rushing us in. The bus was full but we were packed with no seats to sit.
I don’t understand how they charge as much as they do for such a poor experience
Trip was smooth, good drew, average meal, almost cold coffee. Excellent landing. Did not enjoy going down the stairs, walking to the gate, walking up the stairs, going a long walk to the exchange gate, and going down the stairs again to be bussed all the way where we originally landed to take our next flight! Over all an average experience. Thank you.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
Flight cancelled support worse than useless. Asking me to drive back and forth between terminal, I was expecting supervisor call within 30 minutes, never happened.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
It was a short flight, everything was good with it.
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
The crew was caring and attentive in making my flight comfortable as I was travelling with an injury.
Boarding crew were extremely rude. At check in, I showed a medical note from a surgeon stating that I had a medical problem that caused me to end up in an emergency room. The surgeon requested that I get an upgrade so I can travel back home comfortably since I was in a lot of pain. I was alone with my daughters (9 and 14). They made a huge deal about giving me seats although there were so many empty seats in business. Finally, I paid a hefty price for it and the seats were exactly the same as in economy cabins but not as good because there was a forced tray in the middle seat that I couldnt even lift so I can lay down.
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
The issue was not with BA it was with the link yoiu sent fopr booking the flight
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
I travelled in business class and was disappointed by lack of service, curt and borderline rude time of the crew and to top it off, all of my luggage was delayed. It was like pulling teeth to even report the missing luggage and recover it the next day from the airport.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.
The aircraft was okay and the crew were friendly, but the seat space felt too tight and the food could be better. Overall, nice service but room for improvement.
Overall it was not a pleasant experience, I was given the middle seat even though I asked for a change they didn’t honor
I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight
