We spent twice as long on the runway waiting to take off as we did in the air.
British Airways Flight 525 from Florence to London on July 29th 2025 was the worse flight I have ever been on. The flight was excessively delayed with poor communication from airline as to the reason for delay. We were notified of need for an unscheduled stop in Pisa after boarding due to weather which was limiting ability to fuel up to the capacity needed for the flight to London. Though we understand and appreciate the safety concern, on quick web search we later learned this was a recurrent problem. We were subsequently kicked off our connecting flight out of London to Port land, Oregon (also on British Airways) though that flight was also delayed (we were told we would not be able to make it in time, but ironically the amount of time it took for them to rebook us would have been more than sufficient to make the connection). We then had to stay overnight in London at a very mediocre hotel, had to take a flight out on a different carrier which involved a stop at LAX (not a direct flight to our home city which we had paid extra for the convenience). Half of our bags did not arrive in LA and we had to transfer the bags ourselves from the international terminal to terminal 6, only to have most of this luggage that made it from London to LAX not arrive in Portland. They bags were eventually found but took over 60 hours for delivery. The entire trip home which was suppose to be 13 hours took over 40.
All good. Loo’s weren’t great and as clean as i would like.
I was put into business class. Wow! My flight attendant was great! The food amazing’
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
Economy seats are so small and compacted so close together that comfort is negatively affected, especially on long flights. However that is due to aircraft design, not anything the airline can do about it.
I always have issues to connect with BA WIFI. Nothing to blame BA for but there is always an issue getting a gate at any London Airport whether the flight is on time or delayed. But overall a great flight.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The payment system was not working so was unable to connect wifi the entire flight
Push back is not working when I complaint a male staff he told me that most of the seats are like that so we can’t do anything
