Find Cheap Flights from San Francisco to Honolulu (SFO - HNL)

Seat service

Flight was fine.

No where on my boarding pass or email confirmation did it say this flight was operated by Virgin. It says Alaskan Airlines. I waited in the wrong line for 30 mins and then was told to go to Virgin. It was stressful and I didn't have time to eat before a 5 hour flight.

Love the wifi, self-selecting menu!

always out of the hawaiian drink!

Service was too notch in economy

The tropical twist to the food served on board.

No in flight entertainment

Staff was very friendly

You had to pay for movies

Service

Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once.

On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch

The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go

There was a really great selection of free movies and other entertainment. The flight crew were also really kind and helpful.

Being on an airplane is never great in general, but flying with a great crew on an airline that tries to make sure it's paying customers are comfortable and happy is.

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Flight was on time

Overall, our experience was terrible. The crew people were rude and obnoxious. Before landing in Hawaii my grandfather stepped away to the restroom and when he returned he placed his hand in the seat in front of us to make his way to his seat and he cut his hand open because the seat was broken. The crew did very little to help us stop the bleeding and we're not the least concerned for his safety. I have yet to hear from the airline with a resolution.

Seat service

Staff was very friendly

You had to pay for movies

We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!

Loved the meal

Nothing

Very nice helpful people at Hawaiin airlines

There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Seat service

Flight was fine.

No where on my boarding pass or email confirmation did it say this flight was operated by Virgin. It says Alaskan Airlines. I waited in the wrong line for 30 mins and then was told to go to Virgin. It was stressful and I didn't have time to eat before a 5 hour flight.

The two employees working gate 54A on Christmas Day for flight #51 were incredibly rude to your customers during the boarding process. Their combination of condescending tone, barking at customers, shaming people who were accidentally lining up before their boarding group was called would have been unwelcome on any day, and was especially off-putting on a Christmas morning flight to Hawaii. Please train your employees in proper customer service etiquette. On the flight, you only provide drink service once (every other airline flying to Honolulu provides 2 drink services), and make customers order their own beverages. I went back to get a drink, before the "beverage service has been suspended/ended" announcement was made, and the flight attendant told me there were no more beverages available. That was totally fine with me. However, as I was turning to go back to my seat, he said "you had 5 hours to order a drink and you wait until now?" Rude, and completely uncalled for. I hope Alaska Airlines will take over employee training once the buyout is complete.

Fun hawaiian theme to get you in the hawaiian spirit before landing

Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat.

Staff was very friendly

You had to pay for movies

Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting.

We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!

There was a really great selection of free movies and other entertainment. The flight crew were also really kind and helpful.

Being on an airplane is never great in general, but flying with a great crew on an airline that tries to make sure it's paying customers are comfortable and happy is.

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Love the wifi, self-selecting menu!

always out of the hawaiian drink!

Won lottery to upgrade my seat but they ran out of meal when teying to order

We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!

Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting.

Staff was very friendly

You had to pay for movies

The tropical twist to the food served on board.

No in flight entertainment

There was a really great selection of free movies and other entertainment. The flight crew were also really kind and helpful.

Being on an airplane is never great in general, but flying with a great crew on an airline that tries to make sure it's paying customers are comfortable and happy is.

The two employees working gate 54A on Christmas Day for flight #51 were incredibly rude to your customers during the boarding process. Their combination of condescending tone, barking at customers, shaming people who were accidentally lining up before their boarding group was called would have been unwelcome on any day, and was especially off-putting on a Christmas morning flight to Hawaii. Please train your employees in proper customer service etiquette. On the flight, you only provide drink service once (every other airline flying to Honolulu provides 2 drink services), and make customers order their own beverages. I went back to get a drink, before the "beverage service has been suspended/ended" announcement was made, and the flight attendant told me there were no more beverages available. That was totally fine with me. However, as I was turning to go back to my seat, he said "you had 5 hours to order a drink and you wait until now?" Rude, and completely uncalled for. I hope Alaska Airlines will take over employee training once the buyout is complete.

I told the flight attendant that my Diet Coke was flat and she just kind of made a face and said "oh". She never offered to open another can or offer me anything else to drink. I had to ask for a glass of water.

Flight attendants were very friendly and helpful

Having separate fees for all food and entertainment is ridiculous. I had difficultly with my tv and internet

Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting.

Staff was very friendly

You had to pay for movies

Fun hawaiian theme to get you in the hawaiian spirit before landing

Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat.

Loved the meal

Nothing

Love the wifi, self-selecting menu!

always out of the hawaiian drink!

Service was too notch in economy

Flight was fine.

No where on my boarding pass or email confirmation did it say this flight was operated by Virgin. It says Alaskan Airlines. I waited in the wrong line for 30 mins and then was told to go to Virgin. It was stressful and I didn't have time to eat before a 5 hour flight.

Won lottery to upgrade my seat but they ran out of meal when teying to order

Flight attendants were very friendly and helpful

Having separate fees for all food and entertainment is ridiculous. I had difficultly with my tv and internet

Won lottery to upgrade my seat but they ran out of meal when teying to order

There was a really great selection of free movies and other entertainment. The flight crew were also really kind and helpful.

Being on an airplane is never great in general, but flying with a great crew on an airline that tries to make sure it's paying customers are comfortable and happy is.

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Love the wifi, self-selecting menu!

always out of the hawaiian drink!

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Cramped. Was in the back so had to put my carry on in a farther compartment. Not a lot of 'good' meatless items.

Flight attendants were very friendly and helpful

Having separate fees for all food and entertainment is ridiculous. I had difficultly with my tv and internet

Seat service

Won lottery to upgrade my seat but they ran out of meal when teying to order

The in flight entertainment was great

The attendant made my 4 year old son and I wait for the beverage service to finish rather than moving back 2 rows to let us into our seats. To add insult to injury she was quite rude to me saying "you will have to wait. A LONG time!"

Service was too notch in economy

Won lottery to upgrade my seat but they ran out of meal when teying to order

Flight was fine.

No where on my boarding pass or email confirmation did it say this flight was operated by Virgin. It says Alaskan Airlines. I waited in the wrong line for 30 mins and then was told to go to Virgin. It was stressful and I didn't have time to eat before a 5 hour flight.

Flight attendants were very friendly and helpful

Having separate fees for all food and entertainment is ridiculous. I had difficultly with my tv and internet

I told the flight attendant that my Diet Coke was flat and she just kind of made a face and said "oh". She never offered to open another can or offer me anything else to drink. I had to ask for a glass of water.