I was sitting towards back of plane and the flight attendants I thought spoke unusually loud for an evening flight. They chatted and chatted all night long and it seemed odd to me that they didn’t try to lower their voices. It is annoying as a passenger to hear all their conversations.
Had to pay $8 for internet wasnt cool, no tv’s, had to use phone to watch movies, no food choices seemed available unless u ordered in advance maybe I'm wrong about that but seemed that way, no snacks were served. Seemed a very bare bones flight. But it was on time and safe so that was good
We were singled out, greeted and helped with check-in at the busy airport. They offered to take our bags there and gave no fuss when we said they were carry-on. With United just last week I had to put up a fight just to get onto the flight with my one authorized carry-on.
boarding was late worst was going back LAX to SFO delayed not once ? but TWICE😡I was at the airport practically almost 5 hours of previous time , very inconvenient! i would have spend longer time with family , I was wanting to avoid TSA line? but it just got me to spend unwanted time @ d airport
Plane boarded and left on time or very close to the stated departure. Arrived on time. Staff was subdued. Could not hear the flight attendant too well. No announcement from the pilot which is always nice. Biggest complaint absolutely no little snacks! But the important thing is we left and arrived on time and we survived.
Crew was not happy to be there and neither was I 😭 well at least the lady that helped me.. I was stuck in the middle seat between two men. Totally my fault since I didn’t pay a fee to select my seat though. I recommend paying the fee even if you’re in a budget. It’s better than being placed aaaaallllllll the way in the back next to the smelly bathrooms. The seats didn’t recline either!! It was a red eye flight so I got no sleep whatsoever. Ordered a coffee and it tasted like…. Let’s just say it was horrible. I had to to return it to the same crew lady and she looked at me like this girl…. Sorry but I was not going to drink that- please take it back!! Oh and lastly, my luggage was completely broken and damaged. All wheels were missing by the time my luggage came around in the luggage cart. Lmao. Overall poor experience to say the least. Tickets were cheap though😂😂😂
Terrible. Would never fly again. Took them several hours to prepare the plane and and reached my destination 4 hours late.
Our boarding was delayed due to two flat tires, but I appreciate the focus on safety. I also appreciated the additional offerings for drinks which never happened before except on Hawaiian Airlines. The hospitality is fantastic! Glad I upgraded to premium seats for the extra leg room as I was getting frustrated when the person in front of me was very restless and kept shifting. Otherwise, it was a fantastic experience.
Could not check in online - had to get boarding passes at the ticket counter and our daughter got bumped off our connecting flight. NOT OK!
I needed more space to sleep on an overnight flight.
The flight was great! The flight attendants were friendly and attentive. I would definitely fly Hawaiian Aurlines again!
You have to buy the ear buds and they only offers little cup of water twice.
Flight was on time, crew was friendly and prompt with the service. The only thing that could be improved is the seat space, but that's wishful thinking
The worst flight experience I've ever had. Our flight was delayed 14 whole hours because the flight crew never showed up. We had to wait in a two hour line to get our new boarding passes, we were told we had no other option but to fly at 10pm (we didn't depart until 11:45pm). Everyone had to contact their hotels and car rental places, workplaces, etc. since we lost an entire day's worth of travel. The crew showed up at 10:15, which was past the time we were supposed to board. They were laughing and being completely smug when they boarded, and they took another hour to board us onto our flight. The flight crew never came to check in on us, we were quickly given one drink and sandwich and they turned off the lights and were negligent the rest of the trip. My mom asked three attendants for a seat belt extender, they never brought one. I was dehydrated and never received another drink. They were very rude and unfriendly, we had been up since 4am the morning of our flight and didn't land in our destination until 2am the next day (5am local time). This was unacceptable service and treatment, these flights are not cheap and we were inconvenienced out of an entire day of travel. This was 100% avoidable and was the fault of Hawaiian Airlines, and their crews inability to show up to work on time.
Loved the leg room, usb charging, outlet, food, staff. The seats were very uncomfortable for some reason and made my buttocks ache and would have liked to be seated together from the time of purchasing tickets without having to pay extra.
Overall it was a good flight, but the food should be looked at. No options. The seat was also uncomfortable and very tight.
Nothing. Fare didn’t allow seat allocations. So we were stuck in the middle . Not good for 77 to 80 year olds. I was stick on plane. Taken off the plane before take off and ground staff told me to google where a hospital was to get a clearance to travel again. Left on own at airport ti fend for our selves. Also was charged for baggage, also I was not aware. I think booking through a third party, such as yourselves, doesn’t allow any for considerations when allocating seats.
It was very pleasant. The staff and crew are very polite.
Hawaiian Airlines staff is always professional & quick & easy check in & boarding process
Customer service by Susan of Alaskan Air was outstanding. We missed our flight out of JFK. She got us rebooked the following day. Way to go Susan.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
While the staff was pleasant and helpful, the following observations are for your awareness. There was some delay on the tarmac on take off and landing. The paid lunch/food offerings were limited. Entertainment was only available on WiFi at a cost.
get E+, a must for 5 hours flight if you are tall
The design of the light switch on the arm rest is ridiculous.
