25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
Terrible last row seats many seats available but no offer to move to better seat
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
Food could have been better especially the breakfast. Overall it was a good flight
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
We spent two hours on the plane before taking off due to a fault which I would have thought they would have found before boarding so we could have stayed in the airport. Water was in short supply so restricted due to the extra time and so hot. Vegetarian food was awful and wish I hadn’t ordered it and was left starving
Horrible seat at the back. Crew was very kind. Packed plane. Wordy pilot bragging about Iberia being punctual when many of us came from Alicante flight that was delayed an hour and many lost connection and we lost our luggage. Still waiting for it
Flight was fine - however my husband's checked in case was damaged, and mine still has not arrived
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
My flight being automatically moved messed up my travel plans, and I had to quickly find an alternative mode of transportation. I couldn’t get a refund from any of the companies involved. Kayak, Ibiza, or Vueling. I am still unsure of how to settle my concern.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
Flight from Costa Rica to Madrid was excellent. Good food and service. The flight from Madrid to Brussels was very poor . No food , no entertainment, no usb … Total package was quite expensive so you should give same service on the second flight
Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.
Fondo was great. Staff were great. Arrived 20 minutes early......doesn’t Get any better.
Compared to other leading airlines their business class felt like I was in an economy class that you could lay flat in. It was extremely mid. I think there needs to be a complete revamp of all British airways planes and they should also train their staff to be more attentive to customers not that they were bad it just felt disjointed.
I judge the quality of the flight by the food....it was disgusting! Come on BA, you can do better than this.
My baggage (1) didn’t arrive with me. I am waiting for it.
Level of cabin service was poor for what i'd expect from Business Class. had to go to galley to ask for beverage or refills. Final outbound service wasn't fully served because service was started late, as a result of the crew taking a break later than planned during flight and having compressed time before landing (no clear how this poor planning was possible on a 10 hour flight). Seat comfort was poor compared to Emerates and Ithiad
This is just for first leg, second leg from London Heathrow to Delhi was the worst.
The seats often do not function - in the premium economy the seat does not lean back. The passenger in front of me decided to come and sit next to me on his own volition because his seat was not leaning back.
The sitting for business class was very poor. It was cramped. Some of the seats were defective and could not be kept perfectly upright. If the passenger in front reclined, the passenger behind was trapped in a narrow space. I would consider other airways in the future.
Disappointed as we discovered when checking in at the airport 6hrs before the flight was scheduled, that we had been offloaded onto standby after having purchased these tickets months in advance. We had tried checking in online the night before but were unable to. BA had obviously over sold the seats, and we were told they couldn't confirm we could get on the flight until check in closed. Eventually we did get on but were not seated together. That was a bit of stress we just didn't need.
My flight from Athens to London was delayed 30 minutes. I got automatically booked on a different flight before the plane landed. However, I never received any notification about the new booking so I had zero knowledge about the flight number or even where to go. Checking in: it was absolutely impossible to check in for my flight online. I literally had to call British Airways to check in for my flight and select a seat. It was very inconvenient and a bit stressful.
