Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Too cramped up for the better seats I paid for.
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
I missed my connecting flight due to long lines at security and immigration. Need improvements
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
my husband's monitor did not work. there was a visibly ill family in my husband's row.
We missed our connection and they put us in a hotel our luggage didn't get rerouted with us so we arrived with no luggage
They canceled my flight and they haven’t reimbursed me yet
They canceled my flight and they haven’t reimbursed me yet.
On time, kind staff but the aircraft was not clean
Improve food quality and clean the seat . Bathrooms not clean
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
Had the worst service I have experienced in 45 years of flying internationally (over 100 flights). This was an 8-hour flight and the crew was completely non-responsive to any and all requests for assistance from the 200+ passengers. My wife and I each pressed the button for assistance at least 4 separate times and no crew member ever responded. Looking down the aisle, at any given time at least a dozen passengers request-for-assistance lights were on and no crew member ever assisted any of them either. Notably, it was a very smooth flight with no turbulence, so there was no reason crew members could not provide assistance. Other than two meals - one at the beginning and one at the very end, the crew did not serve water or other drinks at all. We had to get up and walk to the end of the plane to get water ourselves. The only snacks available were saltine crackers. Crew also did not collect trash except immediately after each meal. Plane was a mess and everyone was coughing at the end due to lack of water. We found the crew hanging out in the front of the plane talking to each other and laughing amongst themselves without a care in the world about the 200 passengers. One was just enjoying a book. Don’t ever fly Royal Air Maroc if you can avoid it.
Comfort and organisational prowess of the entire crew. Baggage handling can be better. No had all my luggages after 6days of the flight.
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
