Traveller reviews
Overall rating
6.5
Good
Based on 303 reviews
Boarding
6.8
Comfort
6.5
Crew
7.6
Entertainment
5.9
Food
6.0
Skip to main content
More
Find cheap flights on Brussels Airlines
Return
Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Brussels Airlines information
| IATA code | SN |
|---|---|
| Routes | 206 |
| Top route | Brussels Bruxelles-National to Berlin Brandenburg |
| Airports served | 92 |
| Top airport | Brussels Bruxelles-National |
Latest Brussels Airlines Flight Deals
MOST POPULAR
Brussels
Direct from £136
Brussels Airlines traveller reviews
Pros
"Efficient and very nice crew."
(in 95 reviews)
"everything fine for a short flight."
(in 65 reviews)
"Flight attendants were nice."
(in 65 reviews)
Cons
"Boarding process and Entertainment options."
(in 7 reviews)
"Worst experience in all areas."
(in 10 reviews)
"Food was typical economy class fare."
(in 5 reviews)
Recent reviews
Traveller rating
51
12
7
18
2
-
8.0
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Reviewed Nov 2023review from
-
10.0
The whole crew was amazing.
Reviewed Oct 2023review from
-
8.0
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
Reviewed Oct 2023review from
-
8.0
Short flight. Very smooth
Reviewed Oct 2023review from
-
10.0
I like the frequent mails we get when there is an update. Please keep it up
Reviewed Oct 2023review from
-
2.0
I liked the staff!
Reviewed Sept 2023review from
-
2.0
2 hour delay because of a sick passenger
Reviewed Sept 2023review from
-
6.0
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
Reviewed Jul 2023review from
-
10.0
no entertainment at all. crew was great.
Reviewed Jul 2023review from
-
8.0
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
Reviewed Jul 2023review from
-
2.0
More than one hour detail with no explanation and no compensation
Reviewed Jun 2023review from
-
4.0
my husband's monitor did not work. there was a visibly ill family in my husband's row.
Reviewed Apr 2023review from
-
2.0
we had to unexpectedly check a bag, the flight was late getting in
Reviewed Apr 2023review from
-
4.0
Seat and beverage
Reviewed Apr 2023review from
-
10.0
A lot of delays....
Reviewed Mar 2023review from
-
10.0
Free food or entertainment should work
Reviewed May 2022review from
-
10.0
On time Crew facilitatîg swift boarding
Reviewed May 2022review from
-
10.0
Simply the best 😂🤠🤠🤠😂🤠😂
Reviewed Feb 2022review from
-
10.0
Cool
Reviewed Dec 2021review from
-
10.0
Cool
Reviewed Dec 2021review from
-
2.0
7 hour delay poorly handled by airline
Reviewed Nov 2021review from
-
1.9
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Reviewed Jul 2021review from
-
10.0
Pros: Everything was amazing
Cons: The process to travelReviewed May 2021review from
-
10.0
Pros: The crew are doing amazing job and making sure we all stay safe.
Cons: What could have been better is us; the travelers/passengers. We need to follow every protocol and or precess or procedure put in place by our government and the airlines. United Airline is doing great job keeping us safe while we travel.Reviewed Jan 2021review from
-
4.5
Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)
Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !Reviewed Sept 2020review from
-
10.0
Cons: Super
Reviewed Jul 2020review from
-
6.0
Pros: service in general
Cons: no covid separation at seatsReviewed Jun 2020review from
-
10.0
Cons: Suoer
Reviewed Jun 2020review from
-
5.3
Pros: Crew was very nice. Chocolates were very nice.
Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.Reviewed Mar 2020review from
-
9.3
Pros: UP TO THE MARK I EXPECTED
Cons: A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLEReviewed Mar 2020review from
Brussels Airlines FAQs
What is Brussels Airlines' carry-on size allowance?
On board Brussels Airlines flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the Brussels Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Brussels Airlines fly to?
Brussels Airlines offers direct flights to 96 cities in 43 different countries. Berlin, Brussels, and Amsterdam are the most popular cities covered by Brussels Airlines.
What is Brussels Airlines’ primary hub?
Brussels Airlines concentrates most of its flight operations in Brussels.
How does KAYAK find such low prices on Brussels Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Brussels Airlines.
Flight status
Brussels Airlines route map
Top flight routes
Top airports served by Brussels Airlines
- Brussels Bruxelles-National Airport (BRU)
- Berlin Brandenburg Airport (BER)
- London Heathrow Airport (LHR)
- Kastrup Copenhagen Airport (CPH)
- Munich Franz Josef Strauss Airport (MUC)
- Geneva Geneve-Cointrin Airport (GVA)
- Madrid Barajas Airport (MAD)
- Milan Linate Airport (LIN)
- Rome Fiumicino Airport (FCO)
- Vienna Intl Airport (VIE)
- Stockholm Arlanda Airport (ARN)
- Václav Havel Prague Airport (PRG)
- Lyon-Saint Exupéry Airport (LYS)
- Toulouse Blagnac Airport (TLS)
- Hamburg Airport (HAM)
Brussels Airlines contact information
- SN IATA code
- +44 800 640 40 04 Call
- brusselsairlines.co.uk Visit
Overview of Brussels Airlines
Headquartered in Belgium and known for being one of the country’s largest airline, Brussels Airlines services flights to over 120 destinations that can be found throughout Europe, Asia, North America, and Africa. While popular destinations in Europe include Croatia, Denmark, Germany, and Greece, common countries in Africa are Gambia, Egypt, and Morocco.
The airline offers three primary classes that customers can choose from, which are known as Economy, Premium, and Business. Economy offers complimentary drinks and a hot meal, while Premium comes with particularly comfortable chairs, a larger entertainment system, and access to the official Brussels Airlines lounge. Business provides additional amenities, including two free checked bags, a dedicated check-in desk at whichever airport you fly from, and a full flatbed that has a massage function.
Brussels Airlines has code share agreements with a selection of other companies, including Air Canada, Austrian Airlines, Lufthansa, and Swiss International Air Lines. Additionally, the airline is a subsidiary of the Eurowings Group, a low-cost German airline that travels to a variety of domestic and international destinations.
The company’s fleet is composed of over 50 aircraft, with almost all of them being Airbus. If you will be flying to either North America or Africa, you will most likely be in the Airbus A330-200, a plane that is known for being modern and comfortable. For those that are embarking on shorter trips, such as to Europe, North Africa, or the Middle East, you will be in the Airbus A319, known for being the smallest plane in the fleet and holding up to 141 passengers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.