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Brussels Airlines: Expert advice and recommendations

Expert travel writer Marisa Garcia shares all you need to know before booking a flight with Brussels Airlines.
Marisa Garcia
21 August 2024

Belgian carrier Brussels Airlines serves routes to Europe, North and South America, Africa, the Middle East, Asia, and Oceania. Founded in 2006 through a merger between Virgin Express and SN Brussels Airlines, it filled a gap in the market following the collapse of the Belgian flagship Sabena, which operated from 1923 to 2001. Today, Brussels Airlines is part of the Lufthansa Group and a member of the Star Alliance. The airline operates an all-Airbus fleet of A330 and A320 family planes.

I’ve always enjoyed my flights on Brussels Airlines and travelling through its hub at Brussels Airport. The airline is efficient and reliable rather than luxurious, performing excellently when things go wrong.

This was the case when our aircraft missed a late-night connection due to weather delays outside the airline’s control. When I queued up at the Brussels help desk in the terminal near midnight, I was instantly rebooked on the first flight home the following day. The airline had already made arrangements for hotels and transport. The process took just a few minutes.

I found a courtesy meal bag with fresh sandwiches, crisps, beverages, and chocolate waiting for me when I got to my room. I had time to enjoy a relaxed breakfast at the hotel buffet before returning to the airport. It’s not the first time I’ve flown when things went awry, but this missed connection was particularly memorable because Brussels Airlines did not miss a beat on service.

Now, let’s talk about what it’s like to fly on Brussels Airlines on most flights, when things go as they should.

Brussels Airlines classes

Brussels Airlines offers three classes of service in separate cabins on its twin-aisle A300 planes operating long-haul flights: Business Class, Premium Economy, and Economy Class. On the single-aisle A320 family planes, which fly mid- and short-haul flights, the airline offers two classes of service: Business Class and Economy. However, the A320 Business Class is in the Euro-business style, a standard economy triple with the middle seat blocked.

Throughout its service, the airline focuses on infusing Belgitude into the passenger experience, ensuring a taste of Belgian culture. That includes friendly, efficient staff; Belgian favourites on the menu; and understated elegance in the design of the cabins and lounges.

Brussels Airlines long-haul Business Class on the Airbus A330-300

Most of the airline’s Business Class cabins on the A330-300 are arranged in the airline’s ‘Boutique Hotel in the air’ design concept. This cabin alternates 1-2-1 and 2-2-1 configurations, with 30 seats in all, most with aisle access. There are three sets of twins by the window on the left-hand side of the cabin, in rows 2, 4 and 6, ideal for couples flying together.

The comfortable shell seat is 20.5” wide and converts to a 2-metre (6ft 6¾ inch) bed. It offers a divider panel between twins, which can be lowered for conversation, plenty of personal storage space, and room to work with AC power. The airline provides noise-cancelling headphones and a 15.6” HD screen for in-flight entertainment.

Two aircraft have different layouts. One alternates a 1-2-1 2-1-2 arrangement, and the other ‘Eurowings’ aircraft features different but comparable seating in a 2-2-2 arrangement.

I like that the Brussels Airlines Business class cabin includes a self-serve bar with snacks and beverages to enjoy during the flight.

Brussels Airlines long-haul Premium Economy on the Airbus A330

Brussels Airlines offers a separate premium economy cabin with a comfortable recliner-chair style seat in a 2-3-2 configuration. I prefer this class for most long-haul flights since it’s more affordable than Business Class yet still superior to flying in the economy cabin.

The airline’s reclining premium economy offers a leg rest, footrest, and large headrest, so you can stretch out and sleep. A larger tray table and AC power outlet make staying productive during the flight easier. You can enjoy in-flight entertainment on a 13.3” screen, which also offers a USB power outlet to keep your phone charged. Other perks of booking premium economy include a dedicated menu, access to the onboard self-service bar, priority check-in at Brussels airport, and lounge access for a fee.

Brussels Airlines long-haul Economy on the Airbus A330

The airline’s A330 economy cabin is arranged in a 2-4-2 layout, except for the last four rows, which are 2-3-2. The bulkhead row (20) and exit row (40) offer more legroom. Seats feature an articulating headrest, which helps with neck support when you want to sleep, a 10.1” in-flight entertainment screen and USB power outlets.

One downside of flying with Brussels Airlines is that the airline does not offer in-flight connectivity. I make a point of catching up with any work that needs to be done at the airport before boarding. There are many places to stop and work at Brussels Airport, even if you don’t go to a lounge, including dedicated workstations throughout the terminal. In-flight, I enjoy the offline time and relax with TV programmes, movies, or a book.

Brussels Airlines medium- and short-haul flights on Airbus A320-family planes

Brussels Airlines flies medium and short-haul routes on A319, A320ceo and A320neo planes. All are arranged in a 3-3 configuration, with the first rows dedicated to Business Class, which leaves the middle seat empty. The airline’s slimline seats are 17.8” wide and set 30” apart, with more legroom in the exit rows. On the A319, beware of the standalone triple in row 25, which has limited recline, no window, and is next to the lavatory. On the A320neo planes, you will enjoy the more spacious Airbus Airspace cabins and larger overhead bins for your hand luggage. There are USB outlets to keep your devices powered.

In my experience, the airline’s service is comfortable enough for most European routes, though the planes are often crowded. I would not count on having a lucky empty middle seat, so it might be worth paying a Business Class ticket for that reason alone. I have mostly flown economy class on these routes, but I am not tall, so legroom is less of an issue for me.

Other advantages of Business Class include lounge access, dedicated check-in, priority boarding and luggage, and meal service onboard.

On mid- and short-haul flights within Europe, the airline offers a buy-on-board bistro menu that includes hot and cold meals and snacks. I’ve found the fresh selection well worth paying for in a pinch. That said, there are many good bars and restaurants at Brussels Airport. I usually opt for an airport meal if the connection time allows.

In-flight dining

Brussels Airlines puts a lot of Belgitude into its in-flight service, including in-flight dining in all classes. The airline partners with Michelin-starred Belgian chefs to create unique and delectable Business Class meals.

The dedicated premium economy menu is more generous than the economy class, with a starter and cheese plate. The airline serves an aperitif after take-off.

Brussels Airlines lounges

When travelling through Brussels Airport, you can access three lounges: The LOFT and The Sunrise, operated by the airline, and The VIEW, operated by the airport. Economy class passengers (except Economy-Light) can pay to enter when room is available.

The airline also offers access to lounges in other cities through contracts or its Lufthansa Group and Star Alliance partnerships.

The LOFT by Brussels Airlines and Lexus

The LOFT by Brussels Airlines and Lexus is the largest and swankiest of the three lounges, with many different zones to dine, sleep, work, or hang out. It’s light, spacious, and full of treats, including a buffet, self-service bar, and Neuhaus chocolate corner. There are showers to freshen up after a long flight, and sleeping rooms are available for those with extended waits, complete with stars on the ceiling.Lufthansa elite HON Circle members can enjoy the private lounge within a lounge at the LOFT, which has its own Miele kitchen for self-service snacks and beverages and a living room for relaxation.You’ll find the LOFT in Pier A (within the Schengen Zone) across from gate A42.

The Brussels Airlines Sunrise Lounge

Located at the end of Pier A, in the Schengen Zone, the Brussels Airlines Sunrise lounge is perfect for plane spotters as it offers excellent runway views. You’ll find comfortable seating, showers, rest areas, a generous buffet, and a self-serve bar.

The VIEW in Pier B

Pier B at Brussels Airport is the non-Schengen airport area, and Brussels Airlines premium passengers can access the airport-run lounge there. It’s located on an upper level between Gate B012 and B05, accessed via stairs or elevator. The ambiance is homey, and it also offers excellent runway views. You can enjoy a buffet and self-service bar.

Brussels Airlines the Suite Lounge at Kinshasa

Brussels Airlines offers many flights to Africa, with Kinshasa as one of its most popular destinations. To reflect the importance of this route, the airline has a dedicated lounge at N’Djili Airport in Kinshasa, D.R. Congo, opposite the airline’s gate. It is small, but has a similar Art Nouveau design aesthetic and cozy atmosphere to the airline lounges in Brussels. Staff serve food and beverages on request.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up to date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

January

High season

October

Cheapest flight

£102
Best time to beat the crowds (15% less expensive on average)
Most popular time to fly (9% more expensive on average)
Flight from London Heathrow Airport to Amsterdam

FAQs about flying with Brussels Airlines

  • What is Brussels Airlines' carry-on size allowance?

    On board Brussels Airlines flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the Brussels Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Brussels Airlines fly to?

    Brussels Airlines offers direct flights to 96 cities in 43 different countries. Brussels, Berlin, and Frankfurt am Main are the most popular cities covered by Brussels Airlines.

  • What is Brussels Airlines’ primary hub?

    Brussels Airlines concentrates most of its flight operations in Brussels.

  • How does KAYAK find such low prices on Brussels Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Brussels Airlines.

  • When are Brussels Airlines plane tickets cheapest?

    Flight prices with Brussels Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Brussels Airlines is January, while the most expensive is October.

  • What’s the cheapest route that Brussels Airlines flies?

    In the last 72 hours, the cheapest route flown by Brussels Airlines found on KAYAK was from Brussels to Bilbao, with a price of £55 for a round-trip.

  • What are the most popular airports for Brussels Airlines flights to depart from?

  • Is Brussels Airlines part of an airline alliance?

    Yes, Brussels Airlines is part of the Star Alliance airline alliance.

  • How many destinations does Brussels Airlines fly to?

    In total, Brussels Airlines flies to 99 destinations.

See more FAQs

Top tips for flying with Brussels Airlines

  • If you’re looking for the cheapest Brussels Airlines tickets, then try to fly from London Heathrow Airport, where flights have been cheapest lately. The cheapest route from here available recently is to Amsterdam, and costs £102.
  • The cheapest month for flights with Brussels Airlines is January, while the most expensive is generally October.

Brussels Airlines customer reviews

7.4
GoodBased on 357 verified guest reviews
6.5Food
7.5Boarding
7.1Comfort
6.4Entertainment
8.1Crew

Pros +
Cons -

Show reviews that mention
Traveller rating:
Sort by:
R
8.0 Very Good
BRU-HAM
At least have free water. Everything cost money.
R
8.0 Very Good
CDG-BRU
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
V
8.0 Very Good
FCO-BRU
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
V
2.0 Poor
BRU-JFK
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
V
10.0 Wonderful
JFK-BRU
The crew and the flight were excellent, the food might be better!
D
6.0 Okay
JFK-BRU
This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.
A
2.0 Poor
BRU-EVN
The worst airlines ever.
V
8.0 Very Good
JFK-BRU
Good
V
4.0 Mediocre
MUC-SFO
Hated every second of it.
A
2.0 Poor
MUC-JFK
Did not fly Lufthansa. Missed my flight

Brussels Airlines flight status

Sun 12/8

Brussels Airlines route map – Which destinations does Brussels Airlines fly to?

Find out which destinations you can fly to direct with Brussels Airlines by entering your departure airport. If you want to know whether Brussels Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Sun 12/8

All Brussels Airlines flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
2624Hamburg (HAM)Brussels (BRU)1h 10m
2722Geneva (GVA)Brussels (BRU)1h 25m
2094London (LHR)Brussels (BRU)1h 5m
307Abidjan (ABJ)Brussels (BRU)7h 10m
307Brussels (BRU)Monrovia (ROB)7h 15m
307Monrovia (ROB)Abidjan (ABJ)1h 25m
387Brussels (BRU)Freetown (FNA)6h 55m
387Conakry (CKY)Brussels (BRU)6h 40m
387Freetown (FNA)Conakry (CKY)0h 40m
278Accra (ACC)Brussels (BRU)6h 40m
277Accra (ACC)Lomé (LFW)0h 50m
277Brussels (BRU)Accra (ACC)6h 50m
278Lomé (LFW)Accra (ACC)0h 40m
2048Birmingham (BHX)Brussels (BRU)1h 10m
2047Brussels (BRU)Birmingham (BHX)1h 15m
2629Brussels (BRU)Hamburg (HAM)1h 15m
3153Brussels (BRU)Milan (MXP)1h 25m
3154Milan (MXP)Brussels (BRU)1h 30m
379Brussels (BRU)Douala (DLA)7h 0m
379Douala (DLA)Yaoundé (NSI)0h 45m
379Yaoundé (NSI)Brussels (BRU)7h 10m
3781Brussels (BRU)Granadilla (TFS)4h 40m
3782Granadilla (TFS)Brussels (BRU)4h 35m
501Brussels (BRU)New York (JFK)8h 45m
502New York (JFK)Brussels (BRU)7h 15m
3633Brussels (BRU)Paris (CDG)1h 0m
2319Brussels (BRU)Gothenburg (GOT)1h 40m
3634Paris (CDG)Brussels (BRU)0h 55m
3604Marseille (MRS)Brussels (BRU)1h 45m
2105Brussels (BRU)London (LHR)1h 25m
3738Málaga (AGP)Brussels (BRU)2h 50m
3737Brussels (BRU)Málaga (AGP)2h 55m
3594Lyon (LYS)Brussels (BRU)1h 25m
3603Brussels (BRU)Marseille (MRS)1h 40m
3618Nice (NCE)Brussels (BRU)1h 45m
3617Brussels (BRU)Nice (NCE)1h 50m
467Brussels (BRU)Kigali (KGL)8h 25m
2901Brussels (BRU)Vienna (VIE)1h 45m
467Kigali (KGL)Entebbe (EBB)1h 5m
2902Vienna (VIE)Brussels (BRU)1h 50m
2721Brussels (BRU)Geneva (GVA)1h 20m
2183Brussels (BRU)Manchester (MAN)1h 25m
3202Venice (VCE)Brussels (BRU)1h 50m
2554Warsaw (WAW)Brussels (BRU)2h 5m
2259Brussels (BRU)Copenhagen (CPH)1h 35m
2260Copenhagen (CPH)Brussels (BRU)1h 40m
2816Prague (PRG)Brussels (BRU)1h 35m
3246Athens (ATH)Brussels (BRU)3h 25m
3245Brussels (BRU)Athens (ATH)3h 15m
3201Brussels (BRU)Venice (VCE)1h 40m
2607Brussels (BRU)Frankfurt am Main (FRA)1h 15m
3731Brussels (BRU)Madrid (MAD)2h 30m
2553Brussels (BRU)Warsaw (WAW)1h 55m
2608Frankfurt am Main (FRA)Brussels (BRU)1h 0m
3587Brussels (BRU)Lyon (LYS)1h 25m
2174Manchester (MAN)Brussels (BRU)1h 25m
3728Madrid (MAD)Brussels (BRU)2h 25m
2590Berlin (BER)Brussels (BRU)1h 35m
2589Brussels (BRU)Berlin (BER)1h 25m
3125Brussels (BRU)Bologna (BLQ)1h 40m
2815Brussels (BRU)Prague (PRG)1h 25m
3675Brussels (BRU)Toulouse (TLS)1h 40m
3152Milan (LIN)Brussels (BRU)1h 35m
3670Toulouse (TLS)Brussels (BRU)1h 45m
2829Brussels (BRU)Budapest (BUD)1h 55m
2324Gothenburg (GOT)Brussels (BRU)1h 45m
2283Brussels (BRU)Oslo (OSL)2h 0m
2284Oslo (OSL)Brussels (BRU)2h 5m
204Banjul (BJL)Dakar (DSS)0h 40m
3713Brussels (BRU)Bilbao (BIO)2h 0m
203Brussels (BRU)Dakar (DSS)6h 20m
3149Brussels (BRU)Milan (LIN)1h 30m
203Dakar (DSS)Banjul (BJL)0h 45m
204Dakar (DSS)Brussels (BRU)5h 50m
357Brussels (BRU)Kinshasa (FIH)8h 10m
2645Brussels (BRU)Munich (MUC)1h 20m
358Kinshasa (FIH)Brussels (BRU)8h 5m
2646Munich (MUC)Brussels (BRU)1h 25m
3703Brussels (BRU)Barcelona (BCN)2h 0m
2371Brussels (BRU)Vilnius (VNO)2h 20m
2729Brussels (BRU)Zurich (ZRH)1h 15m
2830Budapest (BUD)Brussels (BRU)2h 10m
2372Vilnius (VNO)Brussels (BRU)2h 30m
2730Zurich (ZRH)Brussels (BRU)1h 15m
399Abidjan (ABJ)Ouagadougou (OUA)1h 35m
3126Bologna (BLQ)Brussels (BRU)1h 50m
399Brussels (BRU)Abidjan (ABJ)7h 0m
399Ouagadougou (OUA)Brussels (BRU)6h 0m
2294Stockholm (ARN)Brussels (BRU)2h 15m
3704Barcelona (BCN)Brussels (BRU)2h 10m
2293Brussels (BRU)Stockholm (ARN)2h 20m
3714Bilbao (BIO)Brussels (BRU)1h 55m
3811Brussels (BRU)Porto (OPO)2h 35m
3812Porto (OPO)Brussels (BRU)2h 25m
3181Brussels (BRU)Rome (FCO)2h 5m
3325Brussels (BRU)Hurghada (HRG)4h 55m
3343Brussels (BRU)Ljubljana (LJU)1h 35m
3182Rome (FCO)Brussels (BRU)2h 15m
3326Hurghada (HRG)Brussels (BRU)5h 25m
3344Ljubljana (LJU)Brussels (BRU)1h 45m
2547Brussels (BRU)Krakow (KRK)2h 0m
2548Krakow (KRK)Brussels (BRU)2h 0m
455Entebbe (EBB)Brussels (BRU)8h 35m
455Bujumbura (BJM)Entebbe (EBB)1h 15m
455Brussels (BRU)Bujumbura (BJM)8h 40m
491Kigali (KGL)Nairobi (NBO)1h 20m
491Nairobi (NBO)Brussels (BRU)8h 55m
3815Brussels (BRU)Lisbon (LIS)3h 0m
More flight routes

Brussels Airlines contact information

Overview of Brussels Airlines

Headquartered in Belgium and known for being one of the country’s largest airline, Brussels Airlines services flights to over 120 destinations that can be found throughout Europe, Asia, North America, and Africa. While popular destinations in Europe include Croatia, Denmark, Germany, and Greece, common countries in Africa are Gambia, Egypt, and Morocco.

The airline offers three primary classes that customers can choose from, which are known as Economy, Premium, and Business. Economy offers complimentary drinks and a hot meal, while Premium comes with particularly comfortable chairs, a larger entertainment system, and access to the official Brussels Airlines lounge. Business provides additional amenities, including two free checked bags, a dedicated check-in desk at whichever airport you fly from, and a full flatbed that has a massage function.

Brussels Airlines has code share agreements with a selection of other companies, including Air Canada, Austrian Airlines, Lufthansa, and Swiss International Air Lines. Additionally, the airline is a subsidiary of the Eurowings Group, a low-cost German airline that travels to a variety of domestic and international destinations.

The company’s fleet is composed of over 50 aircraft, with almost all of them being Airbus. If you will be flying to either North America or Africa, you will most likely be in the Airbus A330-200, a plane that is known for being modern and comfortable. For those that are embarking on shorter trips, such as to Europe, North Africa, or the Middle East, you will be in the Airbus A319, known for being the smallest plane in the fleet and holding up to 141 passengers.

Brussels Airlines information

IATA codeSN
Routes211
Top routeBerlin to Brussels Bruxelles-National Airport
Airports served92
Top airportBrussels Bruxelles-National

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