Logan changed the schedule so I couldn’t use the hotel rooms we’d booked which were non refundable. £250 down the pan!!
Everything was fantastic. My trip was short and sweet. No problems. Just remember. My paid checked in was i belive 2 to 3 lbs overweight. I believe I could have been given a discretionary pass rather than paying or unpacking. Especially as flight was probably half full only. Thank you
I really enjoyed the good hot tea and biscuits. I loved the tartan plaid head-rests on each seat and the fact that there were all different. The crew’s uniforms are very sharp looking, too.
I booked this flight thru Kayak and then had to cancel within 24 hours of booking. They only refunded part of the fare, saying that was the usual practice. I was not pleased.
Everything! Not sure if there's really anything that could make it any better
Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Flight was on time, staff are friendly and helpful onboard.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
The plane was a long way from departure lounge. The plane looked tired but got us there.
BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.
No problems except for a completely full flight. But we were add one because of a previous delayed flight.
Cramped seating but standard in all smaller aircrafts today no matter what airlines. Crew very helpful, friendly & attentive so makes up for that.
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
I like everything about British Airways. Excellence. Perfect. Exquisite service.
Ohooo it's fantastic 👏 I love it 😀 😍 ❤️ it's on time ⏲️
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
