The ease of boarding was good. I wish they had something to eat on the plane.
I like Aer Lingus so that is why I’m writing this critique so they can become better. The boarding gate was too small to board properly. Our seats were toward the back of the plane knowing we would be boarding after business class, we moved to that area after business class boarded. An Aer Lingus employee told us we couldn’t stand there. We explained we were the next group to board and wouldn’t even be able to hear when our boarding was called. She didn’t care and was not very professional. The cabin was freezing. I wouldn’t feed my dog the food. We were over an hour late coming into chicago because of weather which can’t be avoided. I asked the crew if they could make an annoucement for before whose final destination is chicago to wait and allow the people with connecting to deplane first. He said there are a lot of people with connecting flights. He said, it doesn’t matter. Well, yes it does. He could have been more considerate of his passengers.
Really helpful staff at the airport and the flight was comfortable with good entertainment options and food service
The flight was delayed by about an hour, but the staff and signs at the airport never actually said it was delayed. At the expected boarding time, we were told we would be boarding in about 10 minutes, then 20 minutes passed, and were told again that we would board in about 10 minutes. That happened multiple times, such that "10 minutes" turned into an hour.
The seat spacing was good. The food, not so good... typical airline food. 😕
It was fine. We were delayed leaving but a situation of too many planes, not the airlines fault.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
i used to fly aer Lingus regularly but due to price - poor seating etc i have been using other carriers - i now have aer lingus in my state and the price is always the highest - i have flown to Ireland 11 times in last 24 months and have not used Hartford because of price
Nicest staff I’ve experienced on a plane! Good food, great entertainment, and they gave out little blankets that my kids loved. All in all, great experience.
Not happy with price of luggage or that we had no choice but to pay whether cabin or hold. I didn't book seats but this is unnecessary extra money along with suitcase
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
