The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
Our flight delayed, due to the incoming flight arriving late from Paris. AF caused us to miss our connecting flight, also booked through Air France directly. They couldn't accommodate us until later that night, and we had to be in AMS earlier than that. They won't do anything else to help us and wanted to charge us more money to rebook us too. Not great service, since it was all their fault.
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Seats! The eternal problem in economy. They are like stones!!
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
Much better than the major US Carriers especially in Biz Class.
The plane was new. The crew is very supportive and speaks various languages (at least English, French, Italian and Spanish). It was a great experience taking into account is a low cost airline.
The seat was surprisingly comfortable and the crew was great.
Les espacement entre les sièges sont moins confortables pour les personnes de grande taille
Being on time rather than almost 3 hours late would be a start, and also, since it was known from a long time ago that the flight would be late, letting us know ahead so we don’t stay in a small hall at the airport would have been nice
Être avertie SMS/mail du retard/changements d'horaire avant les 5min du décollage initial..
There was a delay of more than an hour due to technical issues on a previous flight, can happen so I don't foult the airline for that. The crew was excellent and very friendly and boarding was pretty efficient. The seats were comfortable enough. However, if you are over 1,80m, don't expect any room for your legs, the room between the rows is extremely tight!
As there are a lot of persons for the boarding and as you open the two doors of the plane, could be ingenious to ask the persons who have the first numbers (for the seats) to enter via the front door and those you are more at the end of the plane to enter by the other door. This would avoid to have passengers who entes by the front door and have to go to the back with luggages. Crazy and waste of time.
There was delay of 2 hours and all related announcements at the gate were done in French. It is not acceptable on international flight! The sandwich that I paid €6 for, was dry, hard and impossible to eat it. This is really a shame for French airline serving such sandwich.
Your nasty smart , The seat too tight You have to pay for everything 5h20 min Flight with no food no water nothing .I didnt take my Medicine Because I don't have no water The worst trip that I have in my life.1st time flying with Transavia its going to be the last time . I am so disappointed
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
Was a really good flight and so fast always try to get the first 5 road if you can
Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Not constantly changing the price DURING a booking. Felt like bait and switch.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Nous sommes parties de Copenhague avec plus de 2h de retard. L'avion n'a pas pu atterrir à Paris et après avoir encore perdu du temps en vol, a atterri à Bruxelles. Une navette devait nous prendre en charge pour nous ramener à Paris mais personne ne nous a renseignés, on a tourné en rond dans l'aéroport durant plus de 2h, sans trouver de solution pour rentrer (pas de train, pas de voiture de location...). Nous avons fini par monter dans un car affrété par une autre compagnie et qui nous a déposés à CDG. Ensuite il fallu prendre un Uber (il était plus de 2h du matin) pour rentrer, qui a couté presque 90 €. Donc non, je ne suis pas satisfaite des services de la compagnie Vueling.
It was a smooth trip, everything ok. The crew were so nice and professionals. The only thing that I didn't like was the tiny dinner table of the plane but I guess it's not the crew fault. Overall I recomend flying Iberia.
the internet connection was poor. and the change of time
Based upon our entire experience with Iberia, we will never fly the airline nor recommend the airline to anyone. The flight to LA was fine and the crew on this one flight was god, but Iberia treats its customers (us) horribly. There was not one flight on this trip that they did not treat us poorly. We were bumped, lost seats, lost luggage etc all on flights we booked over a year in advance. Not one leg with Iberia went smoothly. And now they have lost our luggage somewhere in Madrid. This is a horrible airline. A truly horrible airline. And Underpricer recommended by Kayak is horrible as well. The lesson learned is to book directly with an airline and stay away from Iberia at all costs.
All good but my bag was retained at entrance and not put under the plane. I had to wait until everybody left to get it though I had a business ticket. Bad luck but also bad planning. Thy should have unloaded my bag before letting people out.
Very cheap airline, not worth the price. And they almost lost my luggage at JFK during a direct flight. I can't believe I paid that much money for a horrible 'premium economy' flight. Just fly economy on the cheapest end; premium economy is no different. Very very poor.
Couldn’t keep my luggage and had no choice. Ground staff didn’t even bother to explain why.
Very bad experience with meal served. I asked for a diabetic meal. Was served everything a diabetic lersn cannot eat. So i ended up not eating the whole flight dinner and breakfast.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
Everything was great, except the food, which could have been flavorful.
After we paid additional to sit in exit row, a passenger came in late with an act and sat in the exit row seat next to us. He did not pay the extra for the seat as his assigned seat was a middle seat the row before. And the did not do much to challenge him. That is not good business when you charge some people (us) additional but not others, right in front of us the customer. Not exactly looking after your customers like business schools show in countless case studies. Also on our connecting flight from Madrid to JFK, we witnessed the crew bring an already opened meal to woman sitting next to us. When she would not accept the meal, the server said that is all they had and she would have to eat. That is a blatant rejection of basic health codes. She could have gotten food poisoning if she ate the opened meal Both incidents are unacceptable. Next time the MN ame Air Europa comes up in airline selection, we will not be considering it
I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim
There are often trade-offs involved with flying cheaper airlines. With Air Europa, their crowd control is terrible--the line at check-in in Madrid was absolutely hideous 3 hours before departure. These 787 "Dreamliners" are cheaply-made and uncomfortable. And disembarking at JFK was horrid...it was 11 p.m., yet we were force to deal with those off-site shuttle buses, presumably because Air Europa doesn't want to pay what it costs for an actual gate. But as usual, the worst aspect of Air Europa flights are tones fellow passengers: unruly and oblivious to such concepts as personal space. The crew was, on the other hand, lovely.
The flight was long but everything went well. Crew was helpful and very attentive. Food was good and the entertainment options were many.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
We experienced a delay of almost two hours before takeoff. For a flight of more than 10 hours, sitting on the runway for two hours is quite exhausting. The airline did nothing to attend to the passengers during that time. We were not given any courtesy drinks or snacks—only the bare minimum during the flight. The crew seemed very apologetic, but apparently they have restrictions imposed by the airline, because despite their friendliness, they provided strictly what was necessary and, of course, everything else was for sale. However, after a two-hour delay, one would expect at least complimentary beverages. In addition to this, the space between the rows of seats is inhumanely narrow. Air Europa should review this for such long flights and be a bit more considerate and humane with its customers.
No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Like I said the experience was mediocre. Nothing special about this airline.
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
