On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name
Very bad service and food variety will never come back again
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They should resume the fast track for business / first class passengers
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
They stole my bag and refused to do a fair compansation
The plane cleanness, punctuality and crew attention was great. The airline is offering free fast wifi on the flight, however apparently without much policy on the use. Quite a few passengers felt the liberty to watch shorts or other content without headphones from their devices as well as talking for long durations over phone calls. This made a 4-hour, fully booked flight somehow difficult to bear.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
You're like a poor man's Emirates Airlines. The Asian vegetarian food was awful. The entertainment selection was very limited and not contemporary at all. The seats were cramped. There was no plug for charging my phone (I refuse to plug into a USB port - A security risk). The plane itself was aged.
Seats were not comfortable and touch free remote wasn’t working.
Crew members service are at its best Seating area is very compact, could be better
Excellent service and very comfortable business class for a long journey. Carry on bags in business class weight limits
Restrooms weren’t working properly. Food choices were too exotic.
The staff was excellent. They checked on my needs at the appropriate amount, letting me sleep when I needed, checking up when I was awake.
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
i have book the flight with baggage. and i have paid $800.00 for the baggage. when i contacted to JUSTFLY Costumer Service they told me that my baggage was included in the booking. then why i have to pay. i am going to file a complain against it. $800.00 is not at all small amount
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
I liked the crew, the food and the foot space. I did not like the comfort of the seats.
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
Nothing was good everthing was hopeless especially your staff at indira gandhi international airport india.Everthing has deteoriated
I had been keen to try this airline and I found the food great and appreciated the metal utensils. I found the seating space smaller than most. I am 177cm and was unable to reach down and pick up something off the floor because the seat in front was too close. One of our seats couldn’t be locked in to recline and the staff were sour and unhelpful. We were on 3 flights in a row and were only provided a total of about 700ml of juice / water for the 24 hour period. I recommend taking your own bottle on board because staff will fill it for you. I had to keep asking for water and they couldn’t come up with any better solution than 100ml at a time in a cup. I asked them to give me 2 x 500ml bottles of sparkling water that we could have to ourselves and the lady I asked didn’t want to give me the whole thing until another staff member understood the problem and overrode her. It would be handy to suggest people bring a refillable bottle on board.
Sri Lankan airline had less entertainment choices and Sri Lankan national carrier did not have language choices
Very poor. The flight was delayed for over an hour. Also, our baggage, including that of many passengers, approimately 180 bags did not arrive, and we are yet to receive it.
Poor, They have damaged my luggage and I have filed a claim at Colombo airport. They promised I will be in touch by the team within next 2 days but there is no One contacted me at all after 1 week. I then follow up again and received an email acknowledging my claim and claimed that they will reply in 12 days on investigation. Again, no response at all after that… Very disappointing…
All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good
Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.
Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.
The staff was absolutely phenomenal but the other elements of Sri Lankan Airlines need some serious adjustments. The day started off with terrible news that the flight was cancelled from Male and that the plane went to Malta. As an American, when such delays occur, the airlines find suitable ways to accommodate their customers such as putting them in an Airport hotel or lounge while waiting for the next flight. A 1.5 hour trip turned into 12 hours with no accommodations from the Airlines except a ticket to eat breakfast. For such a Billion dollar industry, a cheap breakfast is an insult toward the customer and something greater should have been done.
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
Disappointed as we discovered when checking in at the airport 6hrs before the flight was scheduled, that we had been offloaded onto standby after having purchased these tickets months in advance. We had tried checking in online the night before but were unable to. BA had obviously over sold the seats, and we were told they couldn't confirm we could get on the flight until check in closed. Eventually we did get on but were not seated together. That was a bit of stress we just didn't need.
My flight from Athens to London was delayed 30 minutes. I got automatically booked on a different flight before the plane landed. However, I never received any notification about the new booking so I had zero knowledge about the flight number or even where to go. Checking in: it was absolutely impossible to check in for my flight online. I literally had to call British Airways to check in for my flight and select a seat. It was very inconvenient and a bit stressful.
I ordered a drink, but never got it. I ask what type of drinks they had and they could not tell me and there was not printed copy that I could find that is usually on most airplanes. They served dinner and never walk back to see if any need a drink or anything afterwards until they served the snack just before landing.
Check-in wait time was quite long (understaffed for the volume of customers), but energy and hospitality of flight crew was great!
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
Everything was terrific. Kevin, and the whole crew, were exceptional. Five stars all around! Thanks so much.
Flight held at gate for other passengers. We ended up being late and missed connection
Should have more cosmopolitan food choices - too many Indian dishes - the only entree not Indian was lamb which I don't eat
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
Worst thing: Luggage took forever to get at LAX despite priority bags. Best: Flight attendants were great!
