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Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.

my experience with kayak was terrible. Team kayak just left me with a booking and limbo and preffered not to contact me.. Instead when I contacted the team they said the booking is cancelled. Seriously 5 days after booking u were waiting of my call to inform me of the incompetence of the team. This will be taken up with higher authorities

only passenger seats are too much narrow. It’s not comfortable otherwise it’s good. Seats are very important because it’s main in Travel

Miss my flight from delhi to amritsar due to lock the luggage door of airplane.and there was no more flight even for next days and they not refund the fare. I took bus grom delhi.. bad experiance.

very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful

Boarding was through bus even though aerobridges were empty. Major mess

Food is good, staff is good... Wi-fi quality is poor, disembarkment after landing is atrocious.

Flight crew was lovely. Bathrooms should have been cleaner. The handsets in business class for watching the entertainment are horrible. Very difficult to figure out which buttons are for what. I managed to get the flight maps on my screen but it wasn't easy. Never got anything else up.

Uneventful trip. Good flight crew. Food could have been better and a bit more of it. Cabin cleanliness was ok.

Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.