£727 Find Cheap Flights from Tokyo to Scotland

The payment system was not working so was unable to connect wifi the entire flight

I didn’t have food and they don’t include entertainment. Not much leg room at all. Staff were great.

The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?

Absolutely the worst airline. Can’t find anything positive to say. We were in business which is the same as most airlines coach

everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.

I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.

When checking our bags we were told our bags would go through our final destination. This did not happen. When boarding, after group 3 it was a free for all, everyone boards. When served lunch, I asked for anything without dairy, I was given popcorn and gummy snacks. She said she would come back with more options, she never did. Also, when traveling through London, they don’t tell you your gate number until 1 hour before flight leaves, causing everyone to run to their gate.

When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!

Full flight, but crew was great. No wifi and no seatback entertainment, so had to read...argh!

The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,