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Basic flight. Great for something under two hours. Seats were a bit dated and uncomfortable

Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?

On time, reasonably comfortable for economy, decent food. All in all a very good experience.

Flight was cancelled without notice or any reason given. I found out coincidentally when i was checking the baggage allowance on the app, When contacting the airline, the only option peresented to us meant we lost a day of our weekend getaway. Had a lot of contact with airline prior to flight, trying to get them to resolve the issue. We could have traveled the first stretch ourselves but the airline refused to accommodate this. The airline outright refused to be forthcoming in agreeing to alternatives that would let ut keep the date we had booked, and so a third of our holiday effectively vanished. This meant a lot of hassle, changing hotel nights, activities etc. Furthermore and after the flight, customer service refused to answer our complaint unless we used their very restrictive online form, which gave us no chance to properly explain what our issues were. They have of course denied our complaint, and so i have to bring the matter further. If you have an alternative airline to use, please do. SAS treats its customers as a necessary evil.

They lost my luggage and can’t find it. My trip is ruined. Online tracking of lost luggage doesn’t work

Flight attendants were attentive and friendly. Enjoyed the peppered shrimp snack. Check in was easy. Only negative was the time it took to get checked luggage, but that was the slowness of CPH staff.

Better food; taste, portion. Bottle of water per seat was great.

Yes avoid JFK airport at all costs. A horror to navigate.

My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.

Excellent business class seats, service and food. No airline does it better.