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Cons: "Everything was excellent"

Cons: "Flight was delayed for over 2 hours"

Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"

Pros: "was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am."
Cons: "Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours."

Cons: "Crew seemed to have an attitude when asked questions"

Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."

Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"

Pros: "Amazing"
Cons: "They bumped me to first class so I could not have been happier!’"

Pros: "The food"
Cons: "The personal"

Cons: "It was delayed 4 hours!!!"

Cons: "Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly."

Pros: "Crew"
Cons: "Food and movies"

Cons: "The plain was too small"

Pros: "nothing"
Cons: "they cancelled with NO help in finding new flight"

Cons: "it was 14 horas late"

Pros: "Absolutely nothing"
Cons: "Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight."

Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."

Pros: "Smooth and easy flight"
Cons: "Time of flight but it is what it is"

Pros: "NOTHING"
Cons: "DELAYS. EXTREMELY POOR CUSTOMER SERVICE. FLIGHT CANCELLATION. AIRLINE NEGLIGENCE."

Cons: "There is always something wrong with Avianca. delays, last minute changes. It used to be good"

Cons: "N/a"

Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"

Pros: "good service"
Cons: "food"

Pros: "delay 10 hours"
Cons: "delay 10 hours"

Pros: "The flight attendants were pleasant and professional. Flight attendants in USA can learn a lot from them and realize they are in the hospitality business and should treat their customers accordingly. The entertainment options were also very good on this flight."
Cons: "I purchased my ticket a month in advance. I did the 24 hour check-in via their app. I arrived at the over two hours prior to boarding and checked in again. I do everything by the book and as I'm boarding someone is in my seat. Well, after about 10 minutes it is finally resolved in my favor. It's 2018 airlines, work this out!"

Cons: "Havent gotten there yet."

Pros: "Time"

Cons: "We upgraded to business class but it didn’t make up for the old plane. It was loud, old and dirty, the crew was good. It was was a 5+ hour flight and it would have been great to be on a newer plane, which they use for shorter flights."

Cons: "The flight attendants were friendly and helpful during an unscheduled delay"

Pros: "I liked the free checked bag, the free wine, the way the seats pushed back, and the cup holder."
Cons: "I don't know why dinner was served on an overnight flight. Who eats dinner at 12:30 pm? It also kept the lights on so it was harder to sleep."

Pros: "Arrived on time, smooth ride great landing"
Cons: "Nothing"

Cons: "We would have given 5 stars in the Comfort category but there were 2 kids behind us that spent the entire flight kicking, screaming and crying but we both know (My mother and I) that has nothing to do with the airline company Avianca."

Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"

Cons: "Customer service before the flight and at the airport. We ended up taking 12hrs bus to make to final destination. Star Alliance should have reliable partners in the skys!!!.."

Cons: "Awful food, entertainment, and on board service"

Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."

Pros: "i had no problems whatsoever"

Cons: "I diden like the shirs is very smoll"

Pros: "Refreshments were very good."

Cons: "No movies to watch"

Pros: "Nothing"
Cons: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Pros: "nothing noteworthy to mention"

Pros: "Good service"

Pros: "Overall a great flight. Nice people,plane etc. Would definitely recommend."

Pros: "great selection of movies...outstanding crew"
Cons: "Earphones were pretty bad, could hardly hear...good thing I had brought my own"

Pros: "Their timing was good. Not much at all besides that. The crew was just pissed off for no reason."
Cons: "No comfort, the comfort was terrible. Only 1 option of food - with no ingredient allergy warning. The entertainment was glitchy."

Cons: "Plane is not well equiped."

Pros: "Check in counter, in flight entertainment and food were good, alcohol included."
Cons: "to join the passengers for the next day flight in order to have a full plane. All other flights took off despite weather delays. On top of missing 2 work days because of their business decisions, everyone beginning their journey from Bogotá were considered "locals", thus creating a very tense situation with employees with lots of arguing and unprofessional behavior. Finally they agreed to accommodate everyone at the hotel, getting there after 7pm. 2 full days lost! Why do they offer flight frequency if they won't honor it? People make plans around their purchase, but they just don't give a damn. Will do my best to avoid this airline in the future and will not recommend it to anyone."

Cons: "Both flights were delayed! And one was a 6 hour delay! It was a bummer"

Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"

Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"

Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."

Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."

Cons: "KAYAK did not informed us we have to pay for our luggage!"

Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."

Pros: "Flight attendants were amazing"

Cons: "Wifi was completely useless. I prefer to pay to get simething."

Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."

Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."

Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"

Pros: "Food was so good. Crew was also very nice."

Pros: "Entertainment and food and service were great."

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Pros: "Amazing service and F&B offered was wonderful"

Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."

Pros: "Good crew, good service."
Cons: "No complaints!"

Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"

Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"

Pros: "The crew were kind and courteous. The seat was comfortable."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."

Cons: "Crew was rude and made everything seem like a chore."

Cons: "The crew was great and the flight came in early. I wish there was a better food selection."

Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."

Pros: "Good films"
Cons: "Seats cramped, legroom bad"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."

Cons: "Delays!"

Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."

Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"

Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"

Pros: "The food was excellent, as well as the flight attendants."

Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"

Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."

Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "Great Service and amenities for a great price!"
Cons: "Nothing"

Pros: "I like Delta empowering women."

Pros: "Meal quality has improved"

Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."

Pros: "Service was good. Attendants polite. Information good."

Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."

Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("

Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."

Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"

Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Pros: "Newer plane, crew was amazing, seats were adjustable"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Cons: "Flight got delayed 30 minutes"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Cons: "Long haul flight made pleasant by KLM"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Cons: "Lost all our bags so couldn’t ski"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Food and staff behaviour"
Cons: "Entertainment"

Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Cons: "Customer service"

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Very friendly service!"

Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "quick and relaxed"

Pros: "was very quick"

Pros: "Easy Boarding"

Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "Comfort economy well worth the extra."

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Cons: "OLD OLD plane with hard seats and tiny screens"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Cons: "The bags where damaged from the staff"

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Very good flight, excellent service and good food."

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "Wonderful"

Cons: "Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase."

Pros: "quick ontime boarding"
Cons: "Internet"

Pros: "Special assistance readily available"
Cons: "The weather"

Pros: "Fast, quiet, great crew"

Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."

Pros: "The crew and the service was excellent."

Cons: "The flight was delayed."

Cons: "Gin availability"

Cons: "Never made it. Stranded at LAX."

Pros: "Was not long enough"

Pros: "Friendly, comfortable and ON-TIME!"

Pros: "Service was wonderful and flight pretty much smooth for the 6;5 hour ride back to Seattle. I do enjoy taking American Airlines."
Cons: "Had a 350 pound gentleman in the seat in front of me and had he had no idea of how stressed I was when he would try to adjust his to go back further."

Pros: "Everything"
Cons: "None"

Pros: "Easy to board. Comfortable seats. Very kind flight crew."

Cons: "Gogo WiFi didn’t work"

Cons: "Boarding was delayed due to maintenance on top of arriving late. No entertainment on board. Only option for snack was salted pretzel???"

Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."

Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"

Pros: "Staff are friendly and helpful"

Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"

Cons: "Food was dreadful and plane was very cold and that was in first class"

Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"

Pros: "Crew was nice."
Cons: "Turbulent flight, little leg room, old plane, delayed, no entertainment."

Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."

Cons: "We had to sit in separate sections on the flight."

Pros: "We shopped price, this was the most affordable flight for us."
Cons: "Getting seat reservations should be easier and sooner."

Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."

Pros: "Loved all the meals. Tasty, well-coordinated."

Cons: "Wanted more food. Haha!!"

Pros: "staff is still courteous and professional"
Cons: "every time I flight I get less and less soon they are going to be charging for the air we breath in the plane"

Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"

Pros: "The crew definitely made the trip easier."

Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."

Cons: "Boarding chaos at Miami airport."

Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."

Pros: "Efficient, really nice crew and the food was pretty good."
Cons: "being crammed into a sardine can, really loud plane. The seats are rocks!"

Pros: "Lovely service, but less comfortable plane... nothing terrible though"

Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."

Pros: "The different variety of movies that was shown as well as the usb port."
Cons: "No free wifi, more meals, and more drinks."

Cons: "food options, departure delay"

Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."

Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"

Pros: "Watched an entire season of High Maintenance."
Cons: "Advertisements were a bit much. Also, if everyone is confused about where the spoon is on the ice-cream, maybe you should show them when you hand it out instead of trying to make them feel stupid for asking."

Pros: "I was not able to seat with my son, I was not very happy about it."

Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."

Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."

Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."

Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."

Pros: "All went very smoothly"

Pros: "Flight was on time. Bags didn't get lost. Pilot and crew seemed nice."
Cons: "Smallest middle seat I've ever sat in. Wifi was $40. Baggage Fees were pricey. No free snacks. No free entertainment options."

Pros: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Cons: "Keep scheduled flight times."

Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"

Pros: "Smooth flight"
Cons: "It was delayed"

Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"

Pros: "not enough leg room. Tray too small."
Cons: "the above"

Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Pros: "Staff was very friendly"
Cons: "We wanted to eat and there was no sandwiches left."

Pros: "The pilot did an excellent job navigating through rough weather."
Cons: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."

Pros: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Cons: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"

Pros: "Perks of being emerald"
Cons: "Kayak did not send me my booking reference in the email. kayak has no customer service number"

Pros: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."

Cons: "We had to walk onto the tarmac and climb up stairs to board the plane carrying our luggage and small child."

Cons: "I was not able to check in online"

Pros: "Good, quick flight!"
Cons: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."

Pros: "It was a great experience. The crew was helpful and kind."
Cons: "All but two toilets were out of order halfway through the flight."

Pros: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Cons: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"

Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"

Pros: "Extremely comfortable and was served lots of delicious food"
Cons: "My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either."

Pros: "Every thing"

Pros: "La comida en el vuelo está bien y las sobrecargos muy amables."
Cons: "Los asientos muy incómodos para un vuelo tan largo"

Pros: "Nothing in particular. Very standard."
Cons: "Before boarding, crew member had each of us throw our carry on luggage through a hole in the wall (no, they didn't help), down a chute (yeah, a slide... not a motorized belt or anything), watching our luggage hit the ones below. No one was below to catch them, and we saw them slamming into each other, some falling on the ground. Highly disturbing!"

Cons: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."

Pros: "The prive"
Cons: "Even though there were rows of empty seats we were assigned the very last row. The flight attendants were clanging and banging right behind us though there was no food or drink service. The seats are too close together leaving no leg room for this six footer to sit with any comfort level. We won't do that again."

Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"

Pros: "it got me to Madrid!"
Cons: "no legroom. the flight crew didn't look happy....they don't smile??"

Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."

Pros: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Cons: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"

Pros: "the flight crew was cordial and efficient. we arrived on time."
Cons: "The planes were older and the seats were not comfortable for the length of the flights."

Pros: "Decent flight"
Cons: "No snack, no drink, no entertainment - not the end of the world on a short flight, but they're categories you asked about"

Pros: "Almost nothing!!"
Cons: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"

Pros: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Cons: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."

Pros: "Vivo en Madrid. Estuve de vacaciones en Venecia."

Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"

Pros: "Yes"

Pros: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Cons: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."

Cons: "Staff was not friendly"

Pros: "On time and great service by crew"

Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Cons: "Nothing."

Pros: "I like that it was a plane not so big, and there was more space between seats (more leg room) than in similar flights overseas in British Airways planes; the crew was always very friendly and the entertainment very good, lots of good movies to chose from!"
Cons: "The only thing I really did not like of this flight was that it was delayed For about three hours, which affected my plans in the arrival destination"

Pros: "I did a up grade To bisnees an it was very disapointed"

Pros: "Great space between seats, and very nice staff"

Pros: "Good service. On-time"
Cons: "I got a seat automatically, and I can´t selected a preferred one."

Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"

Cons: "flight was late"

Pros: "Efficient, friendly crew"
Cons: "Rather boring meals Poor flight-following software"

Cons: "Too little time to connect with another flight at Heathrow. Missed my connecting flight. Why is there an additional security checkpoint at Heathrow when you've already been thru security at another airport? Poor design for international arrivals."

Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."

Pros: "Confirt of plane"
Cons: "Delayed flight when in runway, had to return to the terminal..."