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Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"

Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"

Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"

Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."

Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."

Cons: "KAYAK did not informed us we have to pay for our luggage!"

Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."

Pros: "Flight attendants were amazing"

Cons: "Wifi was completely useless. I prefer to pay to get simething."

Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."

Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."

Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"

Pros: "Food was so good. Crew was also very nice."

Pros: "Entertainment and food and service were great."

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Pros: "Amazing service and F&B offered was wonderful"

Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."

Pros: "Good crew, good service."
Cons: "No complaints!"

Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"

Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"

Pros: "The crew were kind and courteous. The seat was comfortable."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Cons: "Crew was rude and made everything seem like a chore."

Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."

Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."

Pros: "Good films"
Cons: "Seats cramped, legroom bad"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."

Cons: "Delays!"

Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."

Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"

Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"

Pros: "The food was excellent, as well as the flight attendants."

Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"

Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."

Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."

Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "I like Delta empowering women."

Pros: "Meal quality has improved"

Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."

Pros: "Service was good. Attendants polite. Information good."

Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."

Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("

Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."

Pros: "Delta is known to be one of the best airlines and they stand up to it in every flight."

Pros: "polite, efficient"

Pros: "total very good. VIET NGUYEN"

Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."

Pros: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Cons: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"

Pros: "everything went smoothly"

Pros: "aer lingus was good"

Cons: "Nothing"

Pros: "We made it safely"
Cons: "No USB or outlet ports for charging the devices. Excuse me, but it is 2017."

Cons: "Same as above."

Cons: "Please fix the boarding process."

Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."

Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("

Pros: "upgrade"

Pros: "It was great to be upgraded!"

Cons: "Cramped seating."

Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"

Pros: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."

Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."

Cons: "See above"

Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."

Pros: "Nice high tech tvs to watch movies and tv shows"

Pros: "Everything was great"
Cons: "No complaints"

Cons: "Could not check in online"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Pros: "All went well. Everything was comfortable"

Cons: "We need more space!! You know that, we know that , everyone knows that"

Pros: "Not bad experience on board"
Cons: "Buses to load and unload a 777? Is this a joke?"

Pros: "Very professional staff"

Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."

Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."

Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."

Pros: "Nothing"
Cons: "Everything"

Pros: "That we did not fly British Airways."

Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."

Cons: "Very slow operations at the Heathrow airport."

Cons: "Lost all our luggage"

Cons: "Landing was rough. Very rough."

Pros: "Nothing"
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"

Pros: "I don't think there is anything more I could ask of an airline."
Cons: "At this point, there was nothing not to like."

Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."

Pros: "Not much"
Cons: "It took us over an hour to board. There were 3 lines. 3 attendants. One attendant would leave and we would be left standing there for 20 min. Then they lost my luggage. After 1 day they said they found it in Rome. Each day I would call and they said Rome wasn't sending it. They said they were in India and they couldn't do anything. Finally after 5 days I got it"

Pros: "Was able to move a passenger so that we had an empty seat between us in a row of three."
Cons: "BA check-in system down and could not get a boarding pass. Could not proceed without one and could only get one via a long wait in the "assistance" line. Departed an hour late due to a passenger not getting clearance to leave the country and then for them to remove their luggage."

Cons: "Could not check in advance. At least this was not clear to me from the email notification."

Pros: "Was on time"

Pros: "I like everything except for the delay of departures"
Cons: "The flights were delayed both ways. On the way to London it was delayed 45 minutes and 1 hour 45 minutes on the way back to San Francisco"

Cons: "We were not able to prebook or buy a seat because of a glitch with the computers in Geneva. We were crammed in a middle center row!"

Cons: "The boarding announcement speaker was broken, so the flight attendants needed to yell out."

Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."

Cons: "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."

Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."

Pros: "Yes all good"
Cons: "Nothing I can think on to improve."

Pros: "Uneventful"
Cons: "On time departure"

Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"

Cons: "Horrible experience with American Airlines staff while boarding at Birmingham AL USA. Very unprofessional & RUDE..."

Pros: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."

Pros: "Very good crew."
Cons: "Hate the kiosk check in"

Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"

Cons: "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"

Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Cons: "Plane never arrived. Forced to rebook a day later"

Pros: "Nothing"
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"

Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"

Pros: "The flight was easy, and we arrived thirty minutes ahead of schedule!"

Cons: "Delayed several hours. Poor communication."

Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."

Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."

Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."

Pros: "I really like American. The seats were comfy and legroom was adequate. I especially liked the individual screens and free in-flight “Netflix” movie service, which kept my 2 year olds occupied for the 4 hour flight. I see no need to fly any other airline."

Pros: "Flight was fast and comfortable."

Pros: "nothing"
Cons: "had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak."

Cons: "The boarding process."

Pros: "We didn't go to Dallas!"
Cons: "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."

Cons: "No wifi, no inflight entertainment, like flying in 1984"

Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."

Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."

Pros: "Empty seats around me"
Cons: "Flight attendants weren't the most friendly. Screen in seat didn't work."

Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."

Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."

Pros: "I liked that the internet connection was free because I am a T-Mobile customer."
Cons: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."

Cons: "Will probably never choose to fly American Airlines again"

Pros: "Flt time!"
Cons: "Boarding announcer was rude"

Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."

Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."

Cons: "No screens, no wifi"

Pros: "The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience."

Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."

Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Nothing"

Cons: "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."

Pros: "That i was able to apply my delta sky miles account to the reservation"
Cons: "That it was actually an american flight, not alaska. Agents at desk tried to tell me i couldn't hang my hanging back and had to roll it up and put it in purse. Internet connection is horrendous. Flight attendant not willing to reimburse me after i paid $34 and received no internet. Will avoid flying American going forward at all costs."

Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."

Cons: "Everything was perfect"

Cons: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."

Cons: "I purchased extra legroom but got less - front row.Between two very large elderly gentlemen. No overhead storage either. Miserable and long flight."

Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."

Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."

Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."

Pros: "No problems"
Cons: "More comfortable seats"

Pros: "Didn't happen"
Cons: "Didn't hapen"

Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."

Pros: "Crew was fine and movies, that was it"
Cons: "We started by boarding plane, we sat on plane for nearly an hour before we had to get off due to maintenance. We sat in airport for another hour, got back on and had to wait another hour to take off. Such an uncomfortable experience knowing the plane was down. Horrible time."

Cons: "Slow with drinks and food, late departure"

Pros: "I only rated Good because the flight was not too crowded and I got 3 seats to myself. Your seats are tiny and uncomfortable"

Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"

Pros: "Flight was on time"
Cons: "A child kicking the back of my seat the entire flight"

Pros: "No one was sitting next to me so I had the two seats to myself."
Cons: "The flight took a little longer that it was supposed to."

Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."

Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"

Pros: "Safe travel"
Cons: "Cramped and warm"

Pros: "Entertainment"
Cons: "Small seats, tiny bathrooms"

Pros: "Nothing"

Cons: "Booked flight to go & care for my 94 year old mother in Germany. She died 6 weeks before planned departure. I immediately advised Lufthansa, asking for cancellation of flight and reimbursement. They cancelled my reservation immediately. While LH received my payment on Nov. 21st, it is now more than 3 months later and I still have not received reimbursement. I am very upset and disappointed with LH's unresponsiveness to my request."

Cons: "Delayed"

Pros: "That we landed."
Cons: "Stuard needs to articulate his english better. Food was awful even for a plane. Broken headphones, broken monitors. Staff with bad attitude."

Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"

Cons: "Perhaps a choice of two items could be given for a snack."

Cons: "Big man in a small plane is uncomfortable. Add in a second big man as a seatmate and its even more uncomfortable"

Pros: "Spacy seats. Great entertainment. In time."
Cons: "Food could be better."

Pros: "Boarding was fast when delayed plane arrived."
Cons: "My seat was dirty with used napkins and crumbs."

Pros: "Nothing"
Cons: "Everything"

Pros: "Great crew, took good care of passengers, lots of drinks available, direct flight with a decent price. The crew was helpful getting everyone seated."
Cons: "The crew had just spent an hour passing out drinks, which is great, but no one could use the rest room. Tnen the seatbelt signs were flipped on to prepare for landing which wasn't for another hour. So no one was allowed to use the restroom for the last 2 hours of flight after all those great drinks, and kids were crying, it was a mess."

Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."

Pros: "no complaints, the crew was efficient and polite. the flight left on time and arrives a bit early which we needed because newark airport was a big madhouse, very crowded and long lines."

Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."

Cons: "I flew Economy Plus for the first time in quite a long time. As a 1K member, I usually try to fly Business Class. However, the food in Economy Plus was disgraceful. It was terrible. If I regularly flew United Economy and was served this food, I would try another airline."

Pros: "Did a good job of keeping us hydrated during the flight"
Cons: "The seltzer water is plain not lemon flavored as advertised in the magazine"

Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."

Pros: "Same as above"
Cons: "Same as above"

Pros: "N/A"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."

Pros: "Clean. Punctual."

Pros: "The gate at the Chicago airport was well designed. There was a line for each boarding group, and you could line up early. This is particularly effective for some Asian flights, which can sometimes be chaotic with many different nationalities all lining up."

Pros: "N/A"
Cons: "No food"

Pros: "Very good"

Pros: "Good flight. Got to Houston early, that is always Good."
Cons: "Not going to pay to watch tv. They could at provide CNN"

Pros: "quick and landed on time"
Cons: "should serve a small breakfast item"

Cons: "My connecting flight from IAD to BUF was cancelled due to aircraft maintenance; huge inconvenience. My checked luggage was lost and the rebooked flight had another layover. Not impressed with United."

Pros: "The flight overall was excellent. I was impressed the flight was on time and we arrived early. The price was great for a non stop flight - there should be more of these!"
Cons: "There is not much space in the seat and the plane was completely full, therefore, felt a little stuffy. Need more room in seat area, but understand all domestic flights are like this."

Cons: "Overall fine, overhead space ran out for group 5"

Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"

Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."

Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."

Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."

Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"

Pros: "courteous attendents and airport personnel. on time flight"
Cons: "nothing"

Cons: "was more than 4 hour delayed"

Pros: "Getting off the plane!"
Cons: "Both planes were late, stewardess was extremely rude. My son was having an emergency heart surgery and I literally would have made the 15hr drive faster. Thanks for nothing"

Pros: "Ahead of time"
Cons: "Space between seats very limited"