I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
They lost my baggage and I still have not got it back. Disgrace
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
Flight was more then 3 hour late and I did not get my luggages
The ground staff did not load my bag onto the plane and despite me watching from the bus that my bag is not being loaded and taken back on the cart to the terminal, I pointed out to the staff and ge laughed upon checking my tag and knowing they made a mistake. Instead of calling the cart back and loading it he said we can’t fo anything and you should file a report upon landing at RAK. I told them my stay there is short and i needed my bag as it had everything I needed but no avail. Even the pilot was informed, staff of the plane was aware but all in don’t care mode. Upon arriving at Marrakech RAK, i filed a report and being told it might come in next flight tomorrow and we don’t provide delivery service, you must come and pick it up. If it doesn’t arrive on time then it will be sent to your home in the US. Unbelievable stress and inconvenience that could have been easily prevented by the ground staff.
From Casablanca to Lisbon our baggage 2 pound over they want me to pay $120 for 2 pound which unexpected we are two family 8 of us they counters lady her customer service is not good I fly frequently for my business next time fly with TAP Air I will think twice
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
Bad boarding, threat to force bag check mid journey, lines, late, buses, more waiting awful end to end.
Terrible! I had to cancel our flights due to my wife Carmen requiring an unexpected second cancer surgery. I first contacted orbitz about obtaining a credit due to medical interruption and orbitz directed me to TAP. I contacted TAP and the representative directed me back to orbitz and refused to even explain what TAP’s medical interruption policy was or how it worked—I wanted that information for a second call to orbitz. Terrible service at a particularly difficult time.
I’ve never had worse food in business class ever!
Checkin was very slow, we had checked in online and hoping we could do a bag drop at the airport. However everyone with checked bags had to queue up and it took over 40mins. Our advice arrive extra early or you will be rushing to the gate.
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate
Generally very good. I think their service is better than some other big names I used to travel with. Their food variety is second to none - and you can place order beforehand. Their seating design is a bit awkward for service, I'd say. Flight attendants must be tall enough - long legs and arms - to reach the window seat passenger while crossing over the isle passenger. Also appreciated the variety on entertainment.
Could have used more leg room for “business class” which is basically coach with a middle seat blocked. Crew was friendly, attentive. Zero entertainment.
Generally okay. Disappointing compared to some of their competitors. My seat hadn’t been cleaned properly which was upsetting
Seats not as comfortable as I had hoped. Food was very nice, service was fine. Entertainment options very nice. Had thought the premium economy was a more plus 2-3-2 layout but it was a 2-4-2 with seats not as wide as I had expected.
I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
The plane was a long way from departure lounge. The plane looked tired but got us there.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!
Flight was 3h50 and was only provided with a packet of oat cookies and offered a cold drink. Thankfully i'd had breakfast but for a morning flight of that length some sort of breakfast should be included. There were 2 toilets for economy but due to turbulence we couldn't use them until the last 1hr which meant the queue was then huge. Would've been nice to open up the business one for those closest to the front to use.
They canceled my flight and they haven’t reimbursed me yet.
The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
The Airline canceled my flight and don’t want to refund me.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
I would like to praise one of the stewards, Mohamed, who was swift and efficient to help me as I was not feeling well at some point during the flight.
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Cancellation was really bad no organizations at all and I want to choose a direct flight for the 18 January counter agent does not allowed me no even to speak was rude I was forced to got a third world country flight
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
