Pros: "Quick boarding, gracious crew"
Cons: "Entertainment limited to TVs overhead. Bland food. Tight seats"
Pros: "Food was okay"
Cons: "Media system had to be fixed"
Pros: "The crew was courteous, efficient and spoke good English."
Cons: "Could use a bit more leg room for tall passengers (I'm 6ft). There was a slight delay de-planing since the crew needed to check each passenger off on a list. Not sure why."
Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."
Pros: "The boarding was easy"
Cons: "My luggage was lost even when there was 4 hour layover. I have no clothes to wear."
Pros: "Service, Food, timing, price"
Cons: "Seats were too narrow, but problem with A380 instead of Airlines."
Pros: "Overall, the service is good."
Cons: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Pros: "Very nice comfortable seats in business and wonderful FA. This was a short connection so i was nervous what to do as ive never been to guangzhou before...but they met me at the departure stairs, another person guided me thru all the steps to security and it was great! No line at security so i was thru fast...very impressive airport and china southern"
Cons: "No vip bus for businessclass, we waited a long time, poor organization. Flight delaye of 30 minutes. Then nine of my luggage arrived in manila!! Very bad! The baggage agent couldnt tell even where the bags were at...very poor organization. Finally got the bags de,ivered the next day but no compensation...im unimoressed with this asoect of china southern..poorly done"
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Cons: "Very good and friendly"
Pros: "Very good and attentive service. Best price on many of their routes compared to the other airlines."
Cons: "Website needs to be improved. Need better selection of entertainment."
Pros: "The flight was inexpensive and once we were airbirne went by quick"
Cons: "we waited an extra hour in the plane, seats not comfy"
Pros: "FOOD ON FLIGHT IS GOOD."
Cons: "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: "9.0-- Excellent- Service- staff speaks English. Food great. My time on flight excellent.. highly recommend flying with China Southern from Los Angeles, Ca (USA) to Guangzhou, Guangdong, China (Mainland) My trip was on March 4, 2018 CZ621. :)"
Pros: "The food and service was fantastic"
Cons: "Online check in process needs to be clearer"
Pros: "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Pros: "The crew are nice."
Cons: "Customer service is worst, I called few times and stayed in the Line but nobody answered my call. And also, our flight was dalayed for few hours."
Pros: "The food was the best I've had while flying. Great entertainment selection. Generally smooth flight."
Cons: "Our flight had to be diverted because of a storm. Once we deplaned, the flight crew disappeared and offered passengers no guidance of what to do next. I expected some level ownership from them on helping figure out what to do next."
Cons: "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "The space"
Cons: "The time in the plane because of delays for take off"
Pros: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Cons: "Delayed with no warning ahead of the departure time. No entertainment options."
Pros: "I like also the pilot for a smooth flight and crew is really accomodating"
Cons: "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
Pros: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Cons: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Pros: "The China Southern business class lounge is excellent. It has plenty of seats with good space. It serves excellent breakfast. Services of the business class servant are outstanding."
Cons: "The new Terminal 3 in Chongqing airport has a lot of space. But walking from the airplane deplane location to the luggage site is more than 700 meters. It is too far to walk in particular for people who can not walk well."
Cons: "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
Pros: "The crew was not attentive. I asked some water to take my meds n never get bank to me. I have to asked them 3x."
Cons: "I had to climb 3 sets of stair during the plane change and the flight got delayed."
Pros: "Everything from the service to the food to the attentiveness of the staff, from check-in to gate to flight attendants was superb."
Cons: "We waited for over an hour to get our luggage and then it came out on a different carousel and was not announced. But that may have been the fault of the Bali airport and not China Southern."
Pros: "It was emty"
Cons: "No commoditys, choice of films"
Cons: "Completely crowded, no socks, no eye masks, no ear plugs"
Pros: "On time"
Cons: "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
Cons: "Vegetarian should be default food choice. Charge a premium for meat and make more money (while appropriately accounting for the environmental cost of meat production)."
Pros: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Pros: "The A319 had far more room than I'm used to in coach. Crew was pleasant. Dining was very rushed in this under-2-hour flight."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Cons: "The plane was very old"
Cons: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
Pros: "timely and effective to get to seoul from zhengzhou"
Cons: "Prior to the flight I could not bring it up online using the confirmation code with the airline or yapta or kayak."
Pros: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Cons: "Nothing, they were amazing."
Cons: "have the arabs take over the airlines they know how to run airlines well."
Pros: "Crew appearance"
Cons: "No snacks no food"
Pros: "Best seat I have ever had"
Cons: "I could not check in for any of my flights on line. And was not even able to get boarding passes for my second and third flight when I checked in for my first flight. I had to check in at each destination to get my next boarding pass."
Cons: "Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal."
Pros: "The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal."
Cons: "I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat"
Cons: "Third world airline have absolutely nothing good to say about the flight.Dirty airplane horrible food,lazy crew and this was business class"
Pros: "Crew was amazing! Slept much of the flight after lunch. Punctual!"
Pros: "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
Cons: "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
Cons: "Boarding was chaotic and lack organization. Limited drink selections and should include club soda. Food was bland!"
Pros: "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
Cons: "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
Pros: "I loved how quickly the process went with boarding and take off. i really enjoyed the meals they provided and the movie selection. The ride was smooth and everyone was extremely friendly"
Cons: "The seats were a little cramped, but I worked around that"
Pros: "crews are good"
Pros: "clean cabin, nice service, smooth connection"
Cons: "some of the crew didn't understand English very well, not much movie choice on board"
Cons: "Seat was very dirty."
Pros: "Good food and entertainment. Fast boarding."
Cons: "Seats were too close together. I am not a large person and I was uncomfortable. The window seat was too close to the side of the plane. Lost a bit of space. Staff not as friendly as first flight, but not rude."
Pros: "12 hrs went by fast, I was comfortable in my window seat, great movie selection and edible food!"
Cons: "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"
Pros: "Good flight!"
Pros: "The whole process was smooth. And although I missed/didn’t recall the halal food option when booking the tickets online, the crew member was able to advise fast and make swift adjustment!"
Cons: "There’s no earphone provided onboard, and entertainment thus was lacking! Also, there should be more varieties of newspapers provided!"
Cons: "12 hours late and lost my bag!!"
Pros: "Flight on time and flight attendants are always very friendly S got to our destination safely."
Pros: "I liked the seats are roomy"
Cons: "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."
Pros: "Definitely one of the best airline travel experiences of my life."
Cons: "The food has room for improvement but was decent."
Pros: "Good leg room and a comfortable seat. Attentive staff."
Cons: "Did not have individusl entettainment consoles so for 12.5 hours watched looped cat videos, Chinese drama trailers and whete the plane was on a group overhead screen. Now the poor translations did make that fun for the first hour...but the situation became extremely boring for the remainder of the trip....so bring your own entertainment!"
Pros: "compared with others."
Pros: "The price"
Cons: "The food, the blankets, the entertainment selection, the headphone quality, the boarding procedure"
Cons: "I couldn't use my phone on the plane even in airplane mode."
Pros: "Seat were comfortable and boarding was done quickly."
Cons: "They make you take off your headphones and secure all electronic devices before taking off and landing. Even if you are using the headphones for noise reduction they make you take them off until the plane is in the air for 15 minutes. Cellphones in airplane mode cannot be used during the flight at all. Entertainment was lacking tremendously!"
Pros: "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
Pros: "The crew, the food, and the entertainment were fine."
Cons: "It would be helpful if someone is flying international, you should flag out or warning about the time you can or can't lay over in in China. And changed to another flight to accommodate customer should not be so redicular difficult."
Cons: "I bought round trip tickets for me and my daughter. I am coming from San Francisco and my daughter from siem reap Cambodia (immigrant). I asked online if i can buy round trip for me and one way ticket for my daughter. They said i cant. So i bought round trip. Now i am here in Cambodia waiting to check in with my daughter but they said that my daughter does have ticket as it was cancelled since she was not in the departure flight from SFO. I am suing somebody."
Cons: "The airline didn't honor my ticket, and subsequently I had to purchase another ticket - this time at the counter which was outrageously expensive."
Pros: "Despite the late arrival of the inbound aircraft, the bus boarding was efficient and we were ready to go fairly swiftly. The seats were quite comfortable for a short flight, it was a visibility newish B737-800 aircraft. The food was bland and flavourless, but they did serve fruit and Haagen Dazs"
Cons: "Again the food was basic apart from the ice cream. The entertainment came in the form of pop down screens that just played a Chinese drama. The single most frustrating thing about flying any Chinese airline though is the blanket ban on all mobile phones during the flight, even in flight mode. A imbisilic and embarrassingly outdated rule that is clearly one of the many achievements of the CCP. Wake up and join the rest of the world!"
Pros: "Staff was friendly."
Cons: "The leg room was tight."
Pros: "The crew on the plane was very nice"
Cons: "Was delayed 5 hours"
Pros: "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
Cons: "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
Pros: "Getting out of Shanghai, after having to pay for flights, we had already paid for"
Cons: "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
Pros: "The staff were extremely helpful with seat accommodations (as the entire family with kids needs to sit together) given limited options when we checked in. And on flight they are all courteous which made the long flight a lot more comfortable than otherwise. I would like to thank them for doing their job really well."
Pros: "Got me from Kunming to Beijing."
Cons: "Crowded, late, no bus waiting on arrival in Beijing."
Cons: "China Eastern is the worst airlines in the history of the universe. Nobody should every fly with China Eastern."
Pros: "The food was good, the flight was smooth"
Cons: "Boarding was slow and one (maybe new?) flight attendant kept slipping up."
Pros: "Nice crew - filled up my water bottle for me every time, very professional. VERY strict about phone use! Too bad as I use my phone like a tablet to read things that I have saved."
Cons: "My flight was late, they lost my luggage, and I paid for an upgraded seat which I did not get. And I still haven't received a refund for the upgrade.."
Pros: "The Crew were super helpful to me and my baby, they took the time to ask if I needed anything and offer their assistance."
Cons: "No entertainment"
Pros: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
Cons: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
Pros: "The boarding process was very efficient and the flight attendants were very friendly and accommodating as I do not speak Chinese. The flight was on time and had a smooth take off and landing."
Cons: "Not the airline's fault but I was seated with a young child next to me (I was in a window seat) and another young child in front of me. The two kids spent the entire flight jumping around in the seats playing and talking over me. For a short flight it was bearable but on a longer flight would have been very annoying. The flight crew did very little to get them to sit or stop yelling during the flight."
Pros: "The entertainment options were fair and the system worked without interruption."
Cons: "Sub par service, food, and experience. The connecting flight in Shanghai required a second check in. The staff were rude and refused to check me in after standing in line for over an hour. Filling a complaint with the airline. Reluctant to fly the return trip. Will probably never fly China Eastern or any other Chinese airline again."
Cons: "None so far"
Pros: "That our flight made it to Tokyo"
Cons: "Delays with NO notification. 30 minutes bus ride to the plane located on the opposite side of the airport in the cargo area. sitting on the plane without taking off for more than 90 minutes. Inedible food and no choice offered. Missed our connection costing us additional money."
Cons: "Flight was really shabby and there was no entertainment system."
Pros: "Flights are cheap"
Cons: "Smells like cigarretes the crew is cold"