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Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"

Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"

Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"

Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"

Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."

Pros: "Seats are spacious even for economy class."
Cons: "None"

Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"

Cons: "I think the food in our flight was not that good.."

Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."

Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."

Pros: "Comfort n clean"

Pros: "Superb service."
Cons: "Meals were average for airlines"

Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Cons: "Nothing"

Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"

Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Cons: "Nothing"

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"

Pros: "Food, service"

Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Pros: "Very attentive and super awesome crew."
Cons: "Nothing"

Pros: "Efficient, comfortable."

Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"

Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Cons: "None"

Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("

Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"

Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."

Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"

Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."

Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"

Pros: "New plane"
Cons: "Nothing in particular"

Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"

Pros: "Great service always"

Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."

Pros: "All went great"
Cons: "I liked all - end to end excellent service"

Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."

Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."

Pros: "the selection was impresive to m"

Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."

Pros: "Nothing specific"
Cons: "No real dramas"

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "Great flight amazing service"

Pros: "Vegeterian breakfast was good thou ."
Cons: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."

Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."

Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"

Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."

Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."

Pros: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Cons: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."

Pros: "the flight left and arrived on time"
Cons: "The crew were lazy & rude"

Cons: "Have a choice of both sweet & savoury snacks onboard."

Cons: "They all very much friendly staff and very helpful"

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Crew very friendly and accommodating."

Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"

Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."

Cons: "Great! On time"

Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand. It helped that we were on an A380 and because of the lack of the plane being filled both my travel companion and I had 3 seats to ourselves to stretch out. In economy, without that, nothing would have made the trip bearable. That said, the food was good, the entertainment options good, and the after hours water/liquid/snack options were quite good."

Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"

Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."

Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."

Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."

Cons: "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"

Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."

Pros: "Very smooth, made it alive."

Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"

Pros: "The food"

Pros: "on time, easy flight"
Cons: "overcharged for second bag"

Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."

Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."

Pros: "I liked everything from crew to the plane"

Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."

Pros: "Economy seats were comfy."
Cons: "Food was terrible! Literally inedible."

Pros: "Entertainment options were great. Boarding was quick and easy. Luggage came out quickly at lax and they gave us express connect cards to make our next flight."
Cons: "Individual lights should be smaller and more direct. Person behind us had on whole flight - no sleeping for anyone near us. Flight leaves at 1115. Means you travel through the day and arrive in la in the am. If you didn't get to sleep it's torture. Also flight attendants put on full lights to serve breakfast 3 hours before flight landed! Which was around midnight to the passengers body clocks. United and virgin let passengers sleep"

Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"

Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."

Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."

Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."

Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."

Pros: "It was a smooth uneventful flight. We arrived on time."
Cons: "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"

Pros: "Great services."
Cons: "When seat in front was pulled down for sleeping left little room for moving and was too squeezy and uncomfortable."

Pros: "Plane, when I boarded, at least in Coach, smelled like vendors hot-dog water. Took an hour and a half to be offered a drink of anything other than a bottle water. By the end of the flight, trash in the aisles, lavatories were nasty."
Cons: "See above"

Pros: "Good food. You"

Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"

Cons: "I hadn't had time to organize Australian currency before flying from Beijing. The flight from Sydney to Brisbane did not take credi card."

Pros: "I loved the food and snacks and the endless selection of movies and music"
Cons: "Leg space could be a bit better. When people put there seat back the back of their head was right in my face and so I had to recline mine back Hahaha"

Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"

Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."

Pros: "Everything was on time with very good service."

Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."

Pros: "Good meal - pasta"
Cons: "Expensive flight"

Pros: "The crew in the ground and plane were very accommodating for Sydney to New York flight."
Cons: "On the flight from New York to Sydney the crew were rude and indifferent to needs even condescending."

Pros: "The Singapore Qantas lounge is well set up, despite one or two small issues. Boarding was easy after the usual Singapore gate lounge procedures. On board the crew (led by Brigita) could not have been better. I LOVE the 1 -2 - 1 business configuration. Meals and refreshments on board were just great and I enjoyed that the crew didn't disturb me (Emirates are particularly rude in this regard) when it was clear I was sleeping until descent."
Cons: "Qantas, being an Australian airline, I am clueless as to why, in the airline lounge: Australian Sauvignon Blancs are not available (NZ phewee!) Bundaberg Rum (Ozzie icon) is not available. For a major hub, it is also not clear why a separate business lounge doesn't operate."

Pros: "Crew was very attentive. The boarding was slow at first but moved along quickly. We ordered our meal online and got our meal first. Very good food."
Cons: "The seat was small and we are not tall. The bathrooms were always crowded and hard to clean."

Pros: "On Time performance"
Cons: "Catering/Food"

Pros: "Nothing"
Cons: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"

Pros: "The steward went out of his way to accommodate my dietary needs. The vegetarian meals were all given out leaving nothing for me to eat. He spent the time and effort to prepare and bring me a meal from Business Class. 2 free checked bags is also a big plus."
Cons: "Felt like a budget airline. You need to pay extra to be able to preselect your seat. The amount of leg room is atrociously small. The 15 kg. carry on weight limitation is a joke. There were too few bathrooms and one was out of commission to boot."

Pros: "Very friendly crew. Comfortable flight."

Cons: "Quality of food especially the main meal."

Cons: "Boarding at Heathrow is horribly inefficient."

Pros: "Nothing to complain about. A nice, calm trip."
Cons: "It would have been nice if members of my group could have flown together instead of being scattered around the airplane."

Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."

Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."

Pros: "Uneventful as it should be!"
Cons: "Non functioning personal lights for reading etc."

Pros: "Super quick, comfy ride"
Cons: "Nothing"

Cons: "Horrible food"

Pros: "Great service and entertainment options"

Cons: "Requested special meal online. When meal time came they said they never got the request. Wasnt able to eat. They should keep special meals on the plan in case this happens s"

Pros: "Arrived ahead of schedule"
Cons: "Was seated with 2 screaming and kicking babies behind me"

Pros: "Arrived safely."
Cons: "Noisy children."

Pros: "Everything went smoothly"

Pros: "Great customer care"

Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."

Cons: "The food"

Cons: "Food and drinks could be better"

Pros: "AA had fantastic service, no complaints"

Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."

Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."

Pros: "The check in woman was rode and could barely soak english"

Cons: "Entertainment options were great"

Pros: "Thank you and keep up the great work"
Cons: "My seat was broken"

Cons: "Very slow boarding. No overhead space."

Pros: "Good Hospitality"
Cons: "insuffecient supply of juices etc"

Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."

Pros: "Everything"

Pros: "Excellent"

Pros: "Meals and service were very good."

Pros: "on time and it was comfortable"

Cons: "Overall was Great."

Pros: "Everything"
Cons: "Nothing"

Cons: "Didnt like the food or the movie selections"

Cons: "Nothing"

Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."

Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"

Cons: "No wheelchair provided which was requested for. Touch screen not resetted"

Pros: "On time. Smoothest landing ever."
Cons: "Some of the food."

Cons: "The touch screens were less than responsive. They weren't very touch sensitive."

Cons: "."

Pros: "AA Dreamliner was awesome"
Cons: "Holding terminal had no food establishments"

Pros: "The service was super"

Pros: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"

Cons: "The controls for the entertainment were hard to figure out. To many options and multi use buttons."

Pros: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"

Cons: "The touch screens were horrible and no Wi-Fi"

Cons: "Baggage took 1 hour after arrival1"

Pros: "Oldest system that needs to be upgraded"

Pros: "Nothing"
Cons: "Rude staff sarcastic"

Cons: "Everything was perfect"