The travel experience was good. Looking forward traveling again with Singapore Airlines.
More healthy food options.
Best airline ever for economy
Pros: "Reliable service, clean cabin"
Pros: "Crew was amazing"
Cons: "I think the food in our flight was not that good.."
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "See above"
Cons: "See above"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Very attentive and super awesome crew."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "Some staff not courteous which surprised me"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Very comfortable great personal service. Smooth flight,on schedule."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Staff friendly and efficient"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."
Pros: "Great flight amazing service"
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "Spacious, comfortable seat"
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."
Pros: "Everything is perfect."
Cons: "Nothing to complain, simply perfect."
Pros: "amazing and the airport is awesome"
Cons: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Cons: "Very less leg room"
Cons: "Gate change confusion unnecessary"
Pros: "Fast boarding, on time, movies."
Cons: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Cons: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "I am tall and was very happy with the leg room in economy class. Food was tasty."
Cons: "Nothing really. Was completely satisfied."
Pros: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Cons: "Excellent service"
Pros: "Excellent service"
Pros: "Everything Was Just Perfect"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Cons: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Cons: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Cons: "45 minute wait for luggage on conveyor belt"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Pros: "Seats were comfy and as expected perfect seat 79k"
Cons: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Pros: "Great service and smooth flight!"
Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
Cons: "Very poor service overall"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "Everything was perfect"
Cons: "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
Pros: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Love it. Classy flight attendants, great service."
Cons: "Crying baby"
Pros: "Comfort, service, food"
Pros: "service was good"
Cons: "Need to improve on the toilet"
Cons: "The flight was delayed"
Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Cons: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "Long flight. Not enough overhead space. Crew was great. Food ok. Seats get very uncomfortable on a 15 hour flight"
Pros: "Nice service"
Pros: "I had an empty seat next to me"
Cons: "A big lady sat in the empty seat because it was on the isle....dang it"
Pros: "Everything was amazing."
Cons: "Nothing. Great flights"
Pros: "Crew members including. Ground staff were good. Food & Entertainment nice."
Cons: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Pros: "Good service good leg room swift boarding and off boarding"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Crew was top"
Cons: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Pros: "Good entertainment options"
Cons: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Pros: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Cons: "Free Wifi."
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "The seats were good for a short flight, which this was. No complaints."
Cons: "Avoid spilling coke on the passengers"
Cons: "They asked me to pay for my luggages. It is strange"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Cons: "Some of these planes need improved entertainment systems. Half did not work."
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Pros: "Everything was perfect"
Pros: "The crew and flight"
Cons: "No airconditioning while waiting on the shuttle bus to the plane"
Pros: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Cons: "The legroom is cramped a bit."
Pros: "The flight attendants were professional and helpful."
Cons: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Pros: "Friendly staff"
Cons: "Paying for WiFi."
Pros: "Everything except the seats."
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Pros: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Cons: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Pros: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Cons: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Cons: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."
Pros: "The crew was very friendly and helpful."
Pros: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "EXCELLENT LEG ROOM"
Pros: "BEST FLIGHT OF MY LIFE"
Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pros: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."
Pros: "Entertainment options were pretty good."
Cons: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Pros: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Pros: "Good product, excellent food, great and attentive service"
Cons: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Pros: "Very little"
Cons: "I paid extra for seat selections and then they did not give me those seats."
Pros: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Cons: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Pros: "I did not like anything about this flight"
Cons: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Flight departed and arrived late, breakfast meal was missed due as fridge broke.
The only vegetarian food is also vegan, this primarily consisted of tiny trays of overbuild veg that must have contained about 150 calories, after about 12 hours I felt like I was literally starving. As I'd been stuck in the middle seat going to the galley to request snacks was difficult. I would buy your own food in the airport.
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
Pros: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Cons: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Pros: "Lovely cabin crew."
Cons: "So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!"
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Pros: "all good"
Cons: "all good"
Pros: "The seats had more room than the bigger planes. We were offered a very nice sandwich for lunch There was cool air pumped around the plane from the moment we boarded"
Cons: "This flight was pleasant, so nothing to worry about."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Cons: "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"
Pros: "Very smooth, made it alive."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "Very good selection of movies with recent releases; music selection was also excellent"
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "It was all good, start to finish."
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Cons: "2 hours late leaving"
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Pros: "Everything was on time with very good service."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "Crew were outstanding. Great service, attention to detail and simply better than I have experienced in the past 10+ years travelling Business. Well done!"
Pros: "On Time performance"
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Pros: "The ES on my failed three hrs into a 13 hr flight. No music no movies just a black screen. Staff unable to help. The cold salad option included raw potatoes, inedible raw broccoli stocks & green beans. Tough grisly ham bits. More like rubbish bin material than food."
Cons: "Cramped seating, no ES, poor quality food options"
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "Crew was nice, food was plentiful and good"
Cons: "Movie selection not currant enough, my daughter flew the same route on another carrier and entertainment was much better. Difficult to hear my program with the earphones provided."
Cons: "Food on board from Syndey to Melbourne"
Cons: "I ordered gluten free food and it was really bad. 1 fresh apple in the 24 hour flight. For some reason, the people who design this food think that just because a person is gluten free, you can give them the worst gluten free bread! Just leave out the bread and make the food a bit more fresh and interesting."
Pros: "Flgiht attendants and airline presentation and friendliness"
Cons: "The last time i flew was in 1999 when i was single and traveling NZ and Australia. This time i was taking my family. I had boasted to my fam that Quantas (was famous in my memory) as having economy seats that felt more like other airlines Business Seats. My kids were eager to experience the "Quantas" seats. I was severely dissapointed to find that your economy seats, now, are even smaller than the Chinese seats we regularly fly (we are in our 5th year of ex-pat assignment in China). You should have seen the look on my kids faces. Evidently, i must have "talked Quantas up too much", because there was a great deal of dissapointment. We will travel back to NZ and Aus., this fall, but will no longer prioritize Quantas as our airline of choise. I guess times change, and a little bit of nastalgia lost.... :("
Better options for food, friendlier staff and better inflight entertainment
Was starving, was not served anything but a very low quality sandwich, on a 5 hour flight. Uncomfortable, no entertainment, very boring.
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
Cons: "Had our luggage checked for connecting flight in Frankfurt"
Pros: "The crew were really friendly and made sure we were looked after."
Cons: "Larger seats! More legroom! No seats which don't recline. Specifically, the seat in front of min reclined -- literally into my lap, since my knees were against the back of that seat ALL the time. Min didn't recline, since it was too close to a partition."
Cons: "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
Cons: "food screens"
Pros: "The crew was amazing, we had blankets and pillows and that was super comfortable."
Pros: "The crew was alright but there was very little leg space in the economy cabin"
Pros: "The crew was polite and did their best"
Cons: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Pros: "Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak."
Cons: "When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook."
Pros: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Cons: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Pros: "On time, pleasant, comfortable."
Cons: "Honestly all good!"
Pros: "Decent food."
Cons: "No onboard entertainment."
Pros: "Personel went out of their way. Flight wqs comfortable and smooth."
Cons: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Cons: "Pretty good. Great crew."
Cons: "One of the crew members was rude to me"
Cons: "It was a different way later flight"
Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."
Cons: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Pros: "The Crew was very attentive und friendly! The flight was in time"
Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pros: "Crew were efficient and pleasant"
Cons: "Seats are uncomfortable"
Pros: "The entertainment was good."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Cons: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pros: "operated by Lufthansa. Very efficient. Clean and comfortable"
Pros: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Cons: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "it was on time and we arrived in one piece"
Cons: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Pros: "The flight was canceled!!!!!!!! It was late night and the was. I explanation given to cancellation !!!"
Cons: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Pros: "Efficient and well-run operation. Professional and attentive flight crew."
Cons: "Extremely loud engine noise in Economy Cabin. Concern on impact on hearing during transatlatic flight. Crampt seating."
Cons: "The vegetation meals were not appealing. There was no flavor and strange food combinations."
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Pros: "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
Cons: "nothing :)"
Pros: "Very nice and caring crew."
Pros: "aircraft is ok departure time"
Cons: "support call line entertainment food all sub standard in economy plus... will not use again."
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Cons: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."
Pros: "The customer service was very nice about losing the bags."
Cons: "My bags got lost, or I should say sent to the wrong country."
Pros: "Good Flight. Left a little late but arrived a little early. Was surprised to get a cookie and free coffee, tea or water. Have come to expect to pay for even this little bit of refreshment - nice surprise!"
Cons: "Frankfurt Airport - Awfully long walk. We took a bus between the airplane and the airport when arriving and departing from FRA, with a long walk between drop-off and boarding spots. I had to wonder if the walk across the tarmac between the 2 airplanes would have been shorter than the walk in the airport?"
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "Smooth flight, very nice, polite crew, good entertainment selection. I'm a tall guy so I'll always complain about comfort lol. Food was OK. Choice of mystery pasta and once beef once chicken ( I had pasta twice )."
Pros: "Efficiency, courtesy, professionalism."
Pros: "Seats were more comfortable than my previous flight. Crew were efficient and professional. Food and entertainment were good."
Pros: "The flight attendants were some of the best that I have ever had. Very friendly."
Cons: "The lunch/dinner that we received right before landing in Charlotte. Too much dough and spices. Less bread would be tastier."