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Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Everything works and quick to get to destination.

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Cons: Food and entertainment cud be better

Cons: The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Pros: Crew was great. Peppy and kind.

Cons: ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD

Pros: Good airport and nice crew

Pros: The price

Cons: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Pros: The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled.

Pros: Muy cumplidos y personal amable

Pros: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

Cons: Not being informed of the Thunderstorm situation earlier no one knew what was happening

Cons: Flight was cancelled, difficult rebooking.

Pros: The crew was fine and boarding was efficient.

Cons: We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00.

Pros: The plane left and arrived on time.

Cons: The seats were just okay, not comfortable. No snacks or drinks were complimentary.

Pros: It was efficient

Cons: More comfortable

Pros: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Cons: Information

Cons: Terrible hard landing

Cons: The temperature at altitude was far too warm for my comfort.

Pros: Very quick. Great service

Cons: The seats. The gate was one og the last ones

Pros: Boarding was efficient as was disembarking, crew were good

Pros: Everything

Cons: Nothing

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Cons: The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem.

Pros: Great service, tasty sandwich.

Cons: Boarding was a bit of a scrum.

Pros: Punctuality Pleasant crew

Cons: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Cons: No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información.

Pros: No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats

Cons: Nothing except control for entertainment didn’t work

Pros: I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers.

Cons: On both flights the control forty didn’t work.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Great airline

Pros: Staff ok

Cons: I HOUR DELAY

Pros: There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God.

Cons: Nothing.

Pros: Nothing No leg room was charged 60 eu for bent 2 kg over on baggage. Was told then I’d have to pay another 60 eu for my under-seat bag even though I had no such issue on my flight to Barcelona The seats are miserably small and don’t even recline. Worst airline I have ever flown Staff was rude

Cons: Everything!

Pros: Booked front row seats with great leg room which was comfortable

Cons: N/A