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Pros: The aircraft ergonomics and layout good, the cabin staff etiquette and service attention excellent, great cleanliness of cabin and on board toilets, and considering space limitations and high number of passengers the food and refreshments were excellent. Makes B.A. look second rate. Again excellent driving by those at the pointed end.

Cons: Ground staff at departures at Montego bay were a little aggressive and arrogant. Dont know where the hell the 787 manufacturing plant got their seat designers from, but they certainly didnt get a degree in human anatomy, I guess they thought the plane would only get short haul usage i.e. two and a half hour flights......seating most unconfortable!

Pros: Perhaps because I'd previously flown Premium Cabin on the Dreamliner but I found the seating uncomfortable. I've flown long haul economy with both Etihad and Singapore and was expecting the Dreamliner to be up there with these airlines. Sadly not. In all other respects the flight was fine. Boarding, food etc all good.

Cons: Seating uncomfortable

Pros: The aircraft (787)

Cons: The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.

Pros: Efficient and timely

Cons: Tight for space and asked to change one of two seats to a aisle seat for my partner who had a bladder infection and needed to go to the toilet often. Was refused at check on saying no available seats but after take off noticed that there were available seats.

Pros: I was very impressed first time user and will use again

Pros: Our outward journey was quick from parking our car through to departure lounge via bag drop and security all within 17 mins. And our return journey was just as good, from landing through security, collecting luggage to leaving the car park all within 30 mins.

Cons: Self Service Bag Drop at Luton Airport was really quick. Security was exceptionally quiet and very quick.

Pros: Professional crew

Cons: 2-hour delay due to "crew welfare issues" Even after a 2-hour delay, they let more cabin baggage on board than was possible to stow in the lockers, resulting in rather chaotic scenes around transfer of baggage to the hold, and adding toi delay.. Entirely avoidable

Pros: We got to the airport late, so we particularly appreciate the way we were handled fast when we dropped off our bags.

Pros: Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.

Cons: The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.

Pros: The meals and cleanliness of the plane

Cons: I have nothing negative at all to say.

Pros: Everything was normal and good

Cons: The FOOD.

Pros: Flight

Pros: On time! Even arrived early

Cons: Pre-selection of Sears, and I could not add my frequent flyer member

Pros: Everything

Cons: Never got to this flight. Previous legs were delayed so we arrived late and were denied boarding. No compensation and no alternative offered. Had to buy train tickets. Completely disappointed

Pros: I liked receiving an extra food as we stuck on plan for extra 2 hours.

Cons: As we had to wait 50 passengers from another flight we have to stay on plane for extra 2 hours and it’s was terrible experience

Pros: Helpful crew

Cons: No food except for purchase. Expected at least cup of coffee/crackers

Cons: Nothing is for free not even a coffee.

Pros: Comfort of the plane, service

Cons: No business lounge in CDG before 9am

Pros: Very good service! Friendly and happy staff!

Cons: The food; I didn't like the sandwich and the snacks

Pros: Got to Barcelona eventually

Cons: One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather.

Pros: Comfortable flight

Cons: No food

Pros: Free cup of ice.

Cons: Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline.

Pros: None

Cons: This is an international flight and the airline didn't even provide complimentary water or soft drinks

Cons: Everything was good.

Cons: Meals

Cons: Boarding was late again, 25 minutes this time Seats are Too Tight

Cons: Seats were packed with no room for feet

Pros: Crew was very nice and the food was excellent

Cons: wine selection divider between seats

Pros: Crew was nice although one fellow was a little too “nervous” and looked bossy

Cons: Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all.

Pros: FA kept bumping into my seat waking me up

Cons: Return the 777 to 9 across

Cons: They ran out of vegetarian options so I only could have salad, bread and butter

Pros: My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing

Cons: At least air fresheners in bathrooms or something better so passengers can sit comfortably

Pros: The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive.

Cons: The entertainment system was very unresponsive. Sitting was really cramped.

Pros: Efficiency

Cons: Na

Pros: Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly.

Cons: Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system.

Pros: Food / movies

Cons: Comfort/ staff

Cons: Crew was rude and slow

Pros: Everything

Pros: Quick boarding, no hassle, great crew

Cons: The food isn’t interesting, but that’s okay for a short leg

Cons: Flight was later Seats are not comfortable

Pros: the crew were so friendly. the food was good.

Cons: Very good

Cons: Flight was delayed - missed connection in Istanbul

Cons: Nice and smooth journey

Pros: Service. Food everting was. Excellent

Pros: Entertainment

Cons: Food

Pros: Easy check in and great in-flight service. Nice to have a full meal and bar service.

Cons: Slightly delayed, but nothing much.

Pros: The aircraft ergonomics and layout good, the cabin staff etiquette and service attention excellent, great cleanliness of cabin and on board toilets, and considering space limitations and high number of passengers the food and refreshments were excellent. Makes B.A. look second rate. Again excellent driving by those at the pointed end.

Cons: Ground staff at departures at Montego bay were a little aggressive and arrogant. Dont know where the hell the 787 manufacturing plant got their seat designers from, but they certainly didnt get a degree in human anatomy, I guess they thought the plane would only get short haul usage i.e. two and a half hour flights......seating most unconfortable!

Pros: Efficient and timely

Cons: Tight for space and asked to change one of two seats to a aisle seat for my partner who had a bladder infection and needed to go to the toilet often. Was refused at check on saying no available seats but after take off noticed that there were available seats.

Pros: It took me to Zante

Cons: We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

Pros: Perhaps because I'd previously flown Premium Cabin on the Dreamliner but I found the seating uncomfortable. I've flown long haul economy with both Etihad and Singapore and was expecting the Dreamliner to be up there with these airlines. Sadly not. In all other respects the flight was fine. Boarding, food etc all good.

Cons: Seating uncomfortable

Pros: On time and fast

Cons: The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.

Cons: Boarding down the rain and cold morning was not oaky

Cons: Still sitting in the San Francisco airport With some luck l will be in Minneapolis by midnight

Pros: The actual flight was quite alright. Staff were efficient and courteous, seat were comfy, although they didn't lean back.

Cons: Boarding was a disaster. We arrived quite early but no-one was available to check us in, so we had to wait an hour. When we got into the boarding area, there was a restaurant that only had sweets (it was 7 p.m.). This wasn't the airline's fault of course, but it added to the frustration. Then signage at the gates was unclear so that we weren't sure if we were in the right line up. We had to squeeze past around 150 people who were boarding a different flight (to Porto) and then were informed that we had priority boarding and didn't have to wait. We still had to wait anyway, around 40 minutes. All very confusing and frustrating. But it was cheap, so that excuses everything, right? Not.

Pros: The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable.

Cons: Nothing.

Pros: Prompt boarding

Cons: Was delayed by one hour due to fog (not airlines fault, but a nuisance nonetheless)

Pros: We got to the airport late, so we particularly appreciate the way we were handled fast when we dropped off our bags.

Cons: Never to use ukraina airlines

Pros: No real complaints here. Went on 4 flights in total and all were relatively decent. The planes are old, but 3 of 4 of my planes had upgraded seats with tv screens built in, where you can plug your phone to charge. The seats are of regular comfort, nothing outstanding, but not too bad (I’ve definitely had worse). Cannot regulate AC, which is somewhat annoying, but once again, not a big deal. Did not take food options so can’t comment on that. Flight staff is more or less polite, always smiling, and will make sure you have what you need. Would probably book again with UIA if it were an option.

Cons: No AC regulation, planes are old, and very cramped waiting spaces for bathrooms.

Cons: No coffee, only water.

Cons: It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant

Cons: Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..

Cons: Can't rate because we didn't make the flight. At this point I'm not anticipating a pleasant flight.

Pros: Grear overall experience

Cons: Long security lines at Orlando

Cons: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.

Pros: On time and fast

Cons: The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.

Pros: Took off on time and landed early

Pros: It took me to Zante

Cons: We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

Cons: Boarding down the rain and cold morning was not oaky