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Pros: Nothing went wrong so it is good enough for me

Pros: Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional.

Cons: Company plays games with attractive low fares but extra charges for seating and luggage

Cons: Seats do not recline on this plane.

Pros: The crew on both flights were despite the first flight being delayed by 2 hours.

Cons: More communication with the passengers.

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: The flight crew was so friendly and the food was really good.

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Cons: Boarding was very slow.

Pros: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Cons: no TV or other entertainment options so make sure to bring your own device or a book.

Cons: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Cons: It was very cold inside the airplane. I have to ask multiple times for blanket.

Pros: Brussels airlines business class seats were the most comfortable I have sat in.

Cons: The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room.

Cons: Thank you

Pros: Seat was not comfortable

Cons: Seats

Pros: The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order.

Cons: The boarding announcements were not audible where I was sitting in the airport, so that should be better.

Pros: In flight entertainment was definitely above average.

Cons: Crew were very impersonal. Didn’t seem to care about the needs of the passengers.

Pros: Flight tracker on screen was accurate.

Cons: A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements.

Pros: on time which is the most important

Cons: more modern planes

Pros: Inhospitable. No customer service.

Pros: The pilot flew very fast to make up for time lost.

Cons: We boarded late at casa. Very unconfortable.

Cons: Info system is not that easy to navigate So hard to find a movie

Pros: The crew were attentive and friendly.

Cons: Evrything was fantastic

Pros: Everything

Pros: Servicio

Cons: Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto

Cons: Not missing our connecting flight because if flight / airport delays.

Pros: Good crew, new Airbus 321 charging possible.

Cons: The flight wad late becsuse of the immigration.

Cons: There was no wifi on flight

Cons: They left my bag off the plane. Ridiculous.

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: cheap ticket

Cons: lack of service, very unfriendly stewardess

Pros: Good Staff, Good Service, On Time Departure and Arrival

Cons: The ticket price was so expensive

Cons: poor customer service.

Pros: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Cons: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Pros: Not much

Cons: A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!

Cons: The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane.

Pros: We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!

Pros: Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome.

Cons: Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: Good for both.

Cons: Bigger seats.

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Cons: The plane was very hot

Pros: Crew and on time flight

Cons: Entertainment

Pros: Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!

Cons: Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry.

Cons: The flight was late. They lost my luggage! No time to take the food. Very bad experience

Cons: There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late.

Cons: Left 1h late

Cons: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

Cons: Overbooked, no room for carry-on luggage

Pros: Food was good. Crew on the flights were polite

Cons: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Pros: Flight was more spacious on the way back to Boston

Pros: The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”

Cons: They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!

Pros: The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel.

Cons: I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee.

Cons: Milan airport closed and flight diverted. Horrible experience

Pros: Some crew was attentive, others were not. Piloting was good

Cons: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Pros: The crew was professional and very engaging

Cons: The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but...

Cons: If they use the new business class seat.

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Pros: The crew

Cons: Seat comfort

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Cons: They left my bag off the plane. Ridiculous.

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Pros: Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure.

Cons: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Pros: The crew was very cool

Cons: The food was ok

Cons: Bus navette between thé flights

Pros: Self checkin, there was no line and things moved quickly.

Cons: Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood.

Pros: Scam

Cons: Do not sell flight you are not able to manage. Shame

Pros: We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!

Pros: On time

Cons: Food

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Cons: They left my bag off the plane. Ridiculous.

Cons: Delays, took my hand luggage into the hold,

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Pros: My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray.

Cons: Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable

Pros: We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!

Cons: They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch.

Pros: Plane was clean & crew were kind