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Pros: the crew were amazing, flight was smooth & fast

Cons: Need more leg room

Pros: Amazing crew excellent service as always

Cons: IFE was down for the entire flight

Pros: Crew very helpful and gave extra care.

Cons: Soup was too salty.

Cons: I don’t have any complaints whatsoever. Everything went well.

Cons: Everything is ok

Pros: Super friendly crew.

Cons: Better food, better resolution on the seat monitors.

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Pros: Nothing.

Cons: They need to learn from Emirates

Cons: plane parked too far from main terminal. long bus ride delays arrival time.

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Pros: Crew is nice and helpful.

Cons: Seats are distinctly too small in both directions.

Cons: Better food

Cons: boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups.

Pros: Air. France usual

Cons: No lights working on plane. Couldn't read or do work WiFi wasn't working either

Pros: The whole crew is so kind

Cons: Delta made my whole first flying experience the best.

Pros: Great food and friendly crew.

Cons: Seatback system was old and not very functional.

Cons: Internet connection from Doha wasn't there,

Pros: Nothing as such

Cons: Was in 9D both USB power and touch screen not working .

Pros: Nothing

Cons: Meals are absolutly terrible, confort desaster, and hostess unqualified

Pros: Every thing

Cons: Service

Cons: Fix the damn KIOSKS at Vienna!

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: Seat was comfy and spacious for economy class

Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Pros: Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional

Cons: I had exhausted the entertainment system before I finished my first leg of the outbound journey.

Cons: No entertainment but it’s probably because it was a short trip

Pros: Unprofessional crew member how to treat as GOLD member in business class cabin

Cons: No comment

Pros: The crew was responsive

Cons: The live news

Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.

Cons: I miss the free giveaways or little travel gifts that they used to give.

Cons: The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues

Pros: The plane was new and had a great feel. Pilots and crew very professional.

Pros: Luggage allowance, in-flight meals, good flight, arrived early

Cons: Cabin a bit "dull"

Pros: Great crew. Comfortable.

Cons: Business class seat configuration remains a problem. Meal service changes means no acknowledgment of frequent fliers with status. Meals assigned in row order so no choices left if you sit at back of business class. If your loyalty is not recognised why be loyal to BA????

Pros: No

Cons: Baby sharing seat with parent was very crowded

Cons: Our luggage was lost and the flight was 1.5 hours late.

Pros: seat was not comfortable as it was economy. staff was decent.

Cons: friendlier staff, better food options

Cons: Food choice for vegetarian meal was horrible.

Pros: every thing from the new plane until arrive it was amazing

Cons: nothing every thing i like it

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline.

Cons: The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!

Cons: Children children children.....

Pros: Crew was very nice and helpful.

Pros: Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight..

Cons: No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!

Pros: Crew was great. Very friendly and accommodating

Cons: Regional jet had hard seats but adequate for 1 he flight

Pros: Service and food

Cons: Old plane

Cons: Really poor food, service was dull af best and plane is quite antiquated. They need to overhaul and modernize every aspect of their operation to properly represent Jordanian hospitality and Middle East standards for aviation.

Pros: This is the first trip on the Egyptian airline and the last trip and the reason delay.

Cons: Every flight we were on was oversold.

Pros: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Cons: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Cons: Replace worn out seats.

Pros: The plane was very new. Good movies and tv shows.

Cons: The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while.

Pros: Nothing

Cons: Everything

Cons: My baggage didnt come.

Pros: Crew was awesome.

Cons: The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem.

Pros: I was able to move to a better seat with extra leg room.

Cons: Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence.

Cons: Out buggage was lost. We spent a lot of time to find our suitcase.

Cons: They run out of chicken and only had pasta dinner left. I don't like pasta .

Pros: The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips.

Cons: There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature.

Pros: Plane was in good condition.

Cons: Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping .

Pros: On time

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Pros: Comfortable

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Pros: My bag was lost!

Cons: To have my bag delivered

Pros: The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate.

Cons: They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay.

Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila

Pros: Crew was friendly.

Cons: Boarding could have been more efficient.

Cons: Long lines at check-in counter. We waited for almost 2 hours!

Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.

Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Pros: The kind crew

Cons: Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund

Pros: Comfortable seat.

Cons: It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better.

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Cons: Everything was excellent

Cons: Drinks and meals were delivered at reasonable intervals and the food was good.

Pros: More organized bus boarding according to seating location

Cons: Flight delayed by 1hr 13mins

Cons: I don’t have any complaints whatsoever. Everything went well.

Pros: Yes the crew are amazing.

Pros: Check-in counter and In-flight crew were great

Cons: Very poor quality in-flight snacks, no IFE and wifi