Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.
Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
Flight was diverted from Firenze to Pisa causing delay and inconvenience.
Checked me out of my connecting flight despite having enough time to transfer, had to check in again at the gate. Then they lost my luggage.
The pilot was wonderful and enthusiastic and introduced himself over the intercom. We all felt in good hands. Crew were all super friendly and especially the young , gentleman crew member. Everything Swiss airlines represents. Hospitality, friendly and professional. Thank you. Truly a memorable short flight.
Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.
We so appreciated that our connecting flight waited for 6 of us!!!
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
I had heard horror stories about Ryan air and was a little worried about my flights with them but I had 3 flights with them in Italy, Puglia and Sicily and it was a painless and smooth process. I was very happy.
What we can expect? Soon we will have to travel standing on the hallway. Let me be fair, I had worse experiences with Ryanair.
This time round it was very good, flight delayed by 30mins but capitan put his toe to the floor and made some time up!!
Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.
all small notes on the ticket which even you can not see and read. They they charge you on each step… even they dont let you to explain yourself. I will not fly with them from now on.
Never have real problems...very ho prices for good the rest is all great
Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating
It got us their! Delays Delays delayed, flight got in well after specified time, rental car firms shut at 11pm!!!! So from £300 for car to £689.. thank you Ryanair....
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
The flight was delayed by more then 5 hours and we lost our connecting flight. We had to purchase new connecting flights to our expense.
The flight was delayed by over an hour which seriously disrupted my plans in Milan.
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
Our flight was canceled when we landed in Rome to go to Boston along with three other flight cancellations. They couldn’t get us out that day and told us we would fly Delta the following day. They then told us to look for a desk in the airport to get a voucher for the hotel, transportation and meals. Nobody knew where this desk was. We searched around the airport around the ITA area and nobody could lead us to the desk. Once we found the desk, the line was so long. It took seven hours of waiting in line to get our vouchers to get to the hotel transportation and meals. ITA could do a better job in helping stranded passengers get to their hotel instead of waiting in line for seven hours.
What occurred during this flight was far beyond an ordinary inconvenience or dissatisfaction with the onboard service. There were multiple failures involving the aircraft’s passenger-seat systems, the ability to summon cabin crew, sanitation, cabin crew responsiveness, food and beverage service, and the overall standard of passenger care. The circumstances were particularly serious because I am diabetic, and during the flight I experienced a situation in which I needed assistance while essential passenger-control functions at our seats were not working. I am requesting that ITA Airways treat this as a formal complaint requiring individual investigation, rather than responding with a generic customer-service apology. 1. All three seats had significant equipment failures All three seats assigned to my family had significant equipment problems. Seat 46F: The entertainment screen was completely non-functional for the entire flight. Seats 46G and 46H: The screens themselves displayed content, but the following controls did not function: Cabin-light control Flight-attendant call button Flight-tracker button These were not merely entertainment-system failures. The malfunctioning controls affected our ability to control the lighting at our seats and, more importantly, our ability to summon a flight attendant when assistance was required. I specifically request that ITA investigate the maintenance records for the aircraft and these specific seats and determine whether these defects were known before departure, reported during the flight, or documented by the cabin crew. 2. The defective equipment directly affected my ability to manage my diabetes I am diabetic and require insulin. Because the cabin-light controls at our seats were not functioning, I was unable to properly illuminate my seating area when I needed to administer my insulin during the flight. More seriously, when my blood sugar became low, I was unable to use the attendant-call button to request assistance because the button was not functioning. This transformed what might ordinarily be considered an entertainment-system problem into a much more serious passenger-care issue. I was on a long transatlantic flight, unable to properly illuminate my seating area when necessary and unable to summon a member of the cabin crew through the designated call system. 3. My daughter repeatedly attempted to obtain assistance when my blood sugar was low When my blood sugar became low, I needed juice or another rapidly available source of carbohydrate. Because I could not use the attendant-call button, I sent my daughter to ask the cabin crew for juice. She made multiple attempts to obtain assistance. Despite these repeated attempts, the cabin crew did not appropriately respond to her request. After multiple attempts from my daughter, the curtain was closed. I ultimately had to obtain candy from passengers seated nearby because I could not obtain the assistance I was seeking from the cabin crew. I consider this one of the most serious incidents on the flight. I am not suggesting that cabin crew were required to provide medical treatment. However, when a passenger is seeking assistance because of low blood sugar—particularly when that passenger’s designated call button is not functioning—I believe a reasonable standard of passenger care requires the request to be acknowledged and handled appropriately. I therefore request that ITA investigate this incident specifically, including: Which crew members were assigned to our cabin/section; Whether any crew member observed my daughter requesting assistance; Whether any crew report was made concerning this incident; Whether the crew knew that the attendant-call buttons at our seats were not functioning; and What ITA’s procedures require when a passenger reports that they are experiencing low blood sugar or otherwise needs assistance. 4. The circumstances caused significant distress and interfered with my ability to manage my condition The combination of the defective lighting controls, inability to use the attendant-call system, and failure to obtain timely assistance caused me significant distress. I was particularly distressed because I was unable to properly manage my medical needs in the manner I normally would during a long flight. My blood sugar subsequently remained elevated for an extended period. I believe the prolonged stress and circumstances surrounding this incident contributed to the difficulty I experienced managing my blood sugar during the flight. I am documenting this because I do not want ITA to reduce this complaint to a complaint about an entertainment screen. The equipment failures directly affected my ability to manage my medical needs and obtain assistance. 5. Unacceptable restroom conditions The condition of the aircraft’s restrooms was also unacceptable. During the flight: One restroom was completely out of service for the entire flight. The remaining restrooms were ext
The cleanliness is the business class continues to disappoint. There was food on the floor when I boarded.
The business class seat would not recline. Not acceptable for an airline and airplane that is relatively new and a flight that was over 12 hours. Very bad experience.
Flew Premium Economy. The seats were comfortable and tilted back far enough to sleep. Food was okay and service friendly and efficient. We bought tickets through Kayak partner Underpricer and the price was good.
Lufthansa seats were much more comfortable than United. While they had about the same video selection, Lufthansa didn't put advertisements in with the movies like United did. And the Lufthansa food was much better than United.
Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)
ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
Stews were nice. Plane was very old. Some of the mechanics for travelers outdated. Not enough bathrooms. Hideous food.
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
Poor service, antiquated plane with 2-3-2. B-class config upstairs. Tight and not comfortable—not what I expected for paying B-class! AND my bag didn’t make the transfer, bag will be delivered the day after it lands!
I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.
The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.
Boarding market okay just because of the delay we had, but not related to the crew in any way…
charging port did not work, no entertainment system. Other than that the flight was good and safe.
Not the quality I was expecting from a company that has been around for ages and charges high prices
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.
