Apart from the delay, it was very good. Crew were great and the plane was great - looked like a newer one.
Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
Flights were on time, boarding was straight forward. Very good attentive staf
Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!
The flight was okay, seats slightly more comfortable than Easy jet, but wouldn’t want to fly much more than 3.5 hours in those seats, hard and uncomfortable for further journeys. Boarding was okay, never eat or drink on Eco airlines, food not good and expensive for what you get. But it is what it is, and for the price one can not really complain.
Solid flight. Boarding. They started boarding 20 minute early without announcement. When we came at the gate at boarding time. Gate closed. Another 80 person needed to board. Food. Nice. Service (business class) fast and friendly. Luggage at LUGA. it took wel over an hour to get the luggage. Not what we’re used to from Malta air.
One of the worse - their crew at the airport check in desk clearly did not have an idea of what the job is. My luggage ended up being labeled incorrectly and went missing during my connection. Flight was fine and quick - but this “adventure” kind of ruined my trip
Our check-in was mediocre. We were told that we didnt have access to the lounge although we were in business and we were asked to remove 1kg from each of our checked luggages as they had 21 kgs and we found out that our tickets were for 20kgs checked bags. I would have expected: 1 - more clarity on the website so that I could see the difference on fares and be able to buy tickets with more checked luggage kgs allowance, and lounge access, and 2- more flexibility for business class passengers.
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Airmalta does not include meals in their flights and neither offers entertainment.
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
I didn't have food, and there was no entertainment as it was a short haul flight, so can't comment on those, The head cabin crew member was addressing the passengers like a telesales person reeling off terms and conditions; we didn't understand a word he was saying. This is the second time this year we have flown with Ryanair, and both times we've had to carry our luggage downstairs to walk to the plane. As were both OAP's this isn't really acceptable. We have another flight booked for September to Lanzarote, so hopefully that will be better.
Smooth journey made good time. The aircraft was littered and did not look very presentable.
Flight was ok until there was a sudden juddering in the plane and a severe sudden loss of height. There were a lot of distressed passengers and not a single word was said by the pilot or crew.
Awful, the plane was on time but Ryan Air chose to use it for another flight that was running late to avoid the 3 hour penalty so our own flight was 1.5 hours late. This meant a 1 am scheduled landing became 2..30 and we missed our car hire which costs us an extra £300 to rebook - bloody shambles
Stuck on run way for 2 hours before takeoff - tractor breakdown
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
On time departure; arrived early into Faro. Air Malta operating flight, crew friendly and efficient.
Guide passenger if fhey board from front or back door cause it was a total mess
No point in paying for priority boarding since we were all in the same long queue immediate after the gate
There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival
Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200
The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.
I didn’t take that flight. My original flight was cancelled from Los Angeles. They rebooked me following day through Montreal My flight was LAX to YUL and YUL GVA
It makes no sense for several types of drinks to already be out of stock in the middle of the flight.
Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
They forced me to check my wheel bag because there was a full flight. This was very frustrating. I went out of my way when planning my trip to not have to check any bags. Usually, they ask people if they are willing to check a bag they do not force people. This felt like bad planning on the part of the airline.
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
Great flight, great crew, decent food. Premium Economy was very comfortable. I compare this flight to the one we took on BA from DC to London: Like a different airline. The food was atrocious, the crew aloof, and the cabin not as comfortable. Based on that first flight we said we'd avoid BA, but the return trip changed our minds.
