I lost my lock from my luggage, I don’t know someone took something from my bag.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The queue for checking for economy passengers was enormous! Only one desk open for economy faith s queue a mile long, whilst business and first class desks empty and unemployed. Will seriously consider changing to another next trip. Disappointed customer.
The seating is spaced out nicely, The crew could have offer more drinks.
We arrived in line for check in at 6:15 p.m. but did not check in until 8:00 p.m. The line for economy check in was very long, and all of the desks 03-13 were not open, although most of them opened sporadically. The crew on board were very nice and helpful, friendly and kind. It has been many years since we flew Emirates (at least 17 years), and we notice that foot rests are no longer available in economy, but we were lucky enough to fly in the upper deck and appreciate your opening some of your flights to economy passengers in the upper deck. We will definitely fly on emirates more often! Thank you.
Except for the uncleaned tray, and the delay in serving food for our section (which may have been due to the location of our row) everything else was good. The crew were very professional and responded to our requests promptly throughout the flight. We as a family were not disappointed by Emirates.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
Worst trip ever from the beginning to the end I will never travel with that airline again. I made a big mistake by not going with my regular schedule flight with Qatar airline. Even underpriced cheat me of my 134 dollars I paid for special seats and they kept my money and didn't pay the airline for the seats for me.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
Overall great airline that still provides two suitcases, has a huge hub and crew goes above and beyond to assist you. Boarding took a lot of time as there were only 2 people checking in. Also, in Istanbul, taxing took almost 30 min.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Very bad overall. The comfort level was undeniably uncomfortable. The in-flight entertainment was no good because my screen froze and “wasn’t able to reset”. The staff were rude and non-helpful. Instead of offering me an upgrade for all inconveniences for the ticket, and seat I paid extra for, I was offered a downgraded seat all the way at the back of the aircraft. The flight was delayed for so long, making the experience at the layover airport that much more unpleasant.
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
The check in process at Istanbul airport caused my family a great deal of stress and disappointment due to the following factors: 1) WE HAD TO PAY US$330 for check on bags, despite holding Economy tickets that Turkish airlines website clearly states that flights from Istanbul to Miami had a 2 checked bags allowance. 2) Airport staff not only lacked empathy for senior travelers (75 yrs old and 71 yrs old), but were also rude as well. The supervisor at check it offered "if you don't pay for the bags, you can just remain and sleep at the airport for however long you wish. What a terrible way to treat customers !!! 3) We were bumped from agent to agent to agent FIVE times, showing everyone the communication we received telling us we had the 2 bags entitlement. Two elderly people lugging 4 suitcase around and around the Turkish terminal. Again, what a sad way to treat customers !!! 4) We need a case opened to get a refund for the amount we paid. Something is amiss, screams unethical, and sounds unscrupulous......At First , we were told we must pay for 4 bags. All of a sudden, it became 2 bags, and finally all 4 bags were checked on with payments demanded for 2. Why did it vary from agent to agent???? 5) OVERALL, A TERRIBLE AND SUSPICIOUSLLY UNSCRUPULOUS EXPERIENCE FLYING WITH TURKISH AIRLINES. WE ARE TERRIBLY DISAPPOINTED AND SAD THAT OUR VISIT TO A BEAUTIFUL CITY ENDED IN SUCH A HORRIBLE EXPERIENCE
I recently flew with Turkish Airlines, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I boarded, the crew was incredibly attentive, warm, and professional. They went above and beyond to ensure everyone was comfortable and well taken care of throughout the flight. The highlight, however, was the food! I’ve flown with many airlines, but Turkish Airlines sets the bar incredibly high when it comes to in-flight dining. Every meal was fresh, flavorful, and beautifully presented. The variety of dishes, even on a long-haul flight, was impressive. It felt like dining at a high-end restaurant at 35,000 feet! The seats were comfortable, the entertainment options were great, and the overall atmosphere made the journey enjoyable. Turkish Airlines truly excels in combining luxury and hospitality. I wouldn’t hesitate to fly with them again—highly recommend!
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
I liked the comfort of the seats, very attentive crew, and the meals were excellent.
We spent twice as long on the runway waiting to take off as we did in the air.
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
Smooth roundtrip to Manchester, UK from SFO. I think BA is fabulous.
Everything about the flight check-in was smooth no line the plane is clean and bathroom
All was very good however the breakfast was a bit tasteless on both flights. Many people seemed to say the same thing. Otherwise really good .
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
