A few short delays - but otherwise very good ! Staff helpful & friendly & food nice - seats / earbuds / movies made time pass which was a huge comfort since I can’t sleep .
Overall the the whole experience was very mediocre from check in to service on the plane. The food was not at the business class level. Looks like BA is at the bottom of the barrel compared to other carriers offering the same business class service. Will never fly business on BA.
Cons: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Pros: "Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??"
Cons: "Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water."
Pros: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Cons: "Trip was a disaster"
Cons: "Offer water at least from a bottle free of charge."
Pros: "Clean plan that was only slightly delayed"
Cons: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Pros: "Food was probably best"
Cons: "1. Both legs of flights delayed 2. Need an update to their entertainment screens 3. Flights were on the hot side"
Pros: "Staff was kind and curteous"
Cons: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."
This was a full flight in an ancient plane. The seats were tight and uncomfortable.
Crew and flight were excellent! THIS is how a crew and a pilot should act! They were nothing like our Rome to Lisbon flight! The few things that could be better? Organize the buses better and have better food choices. Also get bigger glasses for soda, water and juices. Other than that, this flight was excellent! John and Barb Sanford Plainville, CT USA
Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"
Pros: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Cons: "Deben mejorar la comodidad de los asientos"
Pros: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Cons: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Pros: "Chief of the cabin"
Cons: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Pros: "Thé crew was nice and helpful."
Cons: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "The plane was fairly new, clean, and comfortable seats."
Cons: "A better selection of the main meals in business class."
Pros: "Easy boarding prep was and bag check! Flight attends and crew were very pleasant!"
Pros: "The crew was very nice. All smiles"
Cons: "We give our tickets to board and they tell us we have to put our purse backpack in our suitcase. Why? Really we are boarding. Of course it didn’t fit so we are charged 60 euros!! Per bag !! There are five of us so 300 euros. It’s no better than extortion. Then we pay and give our tickets and wait."
Cons: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Pros: "Flight departed 2.5 hours late. No compensation vouchers issued at the gate, but snacks and drinks were provided free on board, which was a welcome gesture."
Cons: "Lack of updates regarding the flight delay was frustrating."
Pros: "Both airports service was catastrophic. Waiting for the stairs, or waiting for the takeoff clearance due to lack of staff in tower (?!?). Very unprofessional from airports with serious trafic"
Pros: "Courteous crew. Helpful at check in."
Cons: "No Entertainment. Luggage limits. No food. Selling items during flight."
Cons: "One hour late. More legroom than expected. Creative fast boarding"
Pros: "Automated check in and bag drop, gate after the bridge, clean cabin"
Cons: "A delay in service, non-window seats"
Pros: "Nothing, staff didnt even attempt to help me once i eventually for the gate for easyjet and the gate had closed (due to staff telling me to go to departures after showing that i didnt have a boarding pass)"
Cons: "The lack of help recieved by staff throughout the airport to help me get to the correct gate. After 30 mins of asking different staff where to go and what i needed to do to get on the flight the gate for my flight was then closed which has caused me to pay for an extra flight. Due to this i will be requesting a full refund on the first flight."
Cons: "Our flight was delayed an hour and a half so we missed our connection and then the EasyJet customer service did nothing to help us find another flight. Even though we booked the trip as a package, they claim they don’t service connecting flights so the financial responsibility to book a new flight would be on us. No compensation was offered even though it was the airlines fault our flight was late and made us miss a connection that we should have had plenty of time to make. Then all they wanted to do was charge us for a new flight, no other options were offered and the staff was very rude and appeared not to care about helping us. We did have to book a new flight but we did so with another airline. I don’t want EasyJet getting any more of my money and won’t book with them again."
Staff were friendly and flight was on time. Free drink and snacks would have been appreciated.
Pros: "The crew was very good. And the flight was on time."
Cons: "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Pros: "good value for price."
Cons: "disorganized boarding, charged me another 57 euro on top of the extra i paid for priority boarding with 2 carry-on. my luggage fit the size but "stuck" out a little so the staff charged me for over-sized."
Cons: "Flight was late. No announcements that it was going to be late. Nobody around to answer questions. Would not fly again as the fare was not really any cheaper and the service much worse than other airlines that we have flown. Nothing!!"
Cons: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Pros: "Crew was nice"
Cons: "Boarding delayed 30 minutes without a heads up. Crew allowed kid to run the aisles and listen to loud show without headphones. Had to walk to a different terminal to pick up our bags."
Cons: "We bought our tickets online, and even had the Ryan Air mobile app, yet still SOL. When we arrive at departure airport no mobile bording pass option (for our tickets), no kiosk for printing. Ling line to pay 50 quid for tucket printing, lol."
Pros: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Pros: "Cheap efficient flight."
Cons: "Only two toilets were working. Big queues. Flight delayed by a passenger vomiting with chest pains as we left the standing. She refused to disembark until the captain insisted! Not Ryanair fault."
Cons: "one hour delay and you stand up on the line for boarding"
The flight was delayed 5 hours and I'm and invalid,I wan a refund for this
The cabin crew on that flight were super fantastic and super helpful. They were so polite and considerate that i felt i travelled with a 5star airline.
Delayed delayed delayed - always with Wizzair. Staff were friendly and well mannered but clearly the company is unorganized and the aircrafts are outdated.
It's a budget airline. Great for short flight. Smooth landing.
4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.
To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.
I have been treated unacceptably by WizzAir aircraft crew in a previous flight, they threatened me and abused me, and I received an OFFICIAL written apology, but only two (2) months later. This flight had no such unacceptable behaviour, but it's not nice to be left waiting in the walkway (from gate to aircraft) for a long time, just so that the 'boarding' appears to be early, even if actual departure is not.
What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum
The flight was cancelled just 4 hours before the take off...
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.