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Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Pros: The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality

Pros: Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough.

Cons: See above. Aircraft not ok for busy sector. Eg A330 required

Pros: I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare

Cons: BYojet shouldn't be with Kayak get rid of them.

Pros: Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.

Cons: The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.

Cons: Everything was good except for the food. It was average

Pros: The Crew was Awesome

Cons: More leg room.

Pros: Great customer service

Cons: On time departure

Cons: This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks

Pros: Flight was ok

Cons: Food, bus journey to the plane

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Cons: sea food

Cons: Paid for extra leg room seats and didnt get them

Pros: Leg room is spacious.

Cons: Overall good..

Pros: first time on Emirates and its just so much better than anything else under all points of view

Cons: vegetarian options

Cons: Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep.

Pros: Crew helped me with a chamomile to help me sleep.

Cons: It was quite good

Cons: Long lines at check-in counter. We waited for almost 2 hours!

Cons: 4 hours late departure from jfk.

Pros: not any games to play on the behind seat screen, it helps to pass the time...

Cons: The food was just ok,,,,could have been better..

Pros: Nothing

Cons: Seats could have been a lot more comfy

Pros: Great foods and services

Cons: The plane needs upgrade business class seats

Pros: Flight time shorter than scheduled. Food good. Crew great.

Cons: Somewhat limited recent release movies compared to Emirates.

Pros: I always like Singapore Airlines. They should continue to be the best.

Cons: Some flexibility to select food choices even if we book the flight in short notice.

Pros: Crew, food, time all great.

Cons: WiFi did not work. Flight data unavailable.

Pros: Attentive crew. Smooth flight.

Cons: Entertainment options limited but that’s a very small complaint.

Cons: The crew should be friendlier while they deliver their service.

Pros: Very good

Cons: Very good

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: Crew were great

Cons: Refreshments

Cons: Too hot inside the aircraft

Pros: No delay and nice staff

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: Friendly crew!

Pros: Crew

Cons: American airlines connections were terrible

Cons: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Pros: We flew 1st class. The crew going over was AMAZING!!!!

Cons: LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush.

Pros: extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,

Cons: none of the film choices really appealed to me, but I am picky!

Pros: Seat comfortable

Pros: As always Korean Air’s attention to detail is outstanding and impressive.

Cons: Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom

Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

Pros: No problem

Cons: Service can b warmer

Pros: Crew are just the best

Cons: Boarding was disorganised, excellent service otherwise.

Pros: The food!!!!

Cons: Nothing

Cons: Lost luggage

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Cons: Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie.

Pros: Everything was as expected. .sevice, food and seating was good not cramped. .

Cons: The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular ..

Cons: Immigration

Pros: Best crew I have ever had

Cons: Leg room is too small.

Pros: Very nice flight and very comfortable with extra leg room

Pros: The flight was on time. Food was reasonable.

Cons: A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time.

Pros: Flight was ok

Cons: Food, bus journey to the plane

Cons: All the food is halal.

Pros: Screen.

Cons: Attentiveness of crew member . Movie selection could be better

Cons: You are a wonderful service

Cons: You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime

Pros: It was a less old plane than in my JNB-DXB flight, but still old.

Cons: The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers.

Pros: the place of my seat on the plane.

Cons: The food, seat, space, & baby Control

Pros: Absolutely Fabulous Crew, very attentive to Passenger Needs.

Pros: Crew was okay. Food was the worse ever. Middle comfort on seats

Cons: If the food was suitable for human being

Pros: The airplane is clean all the time.

Pros: It was a pretty comfortable flight.

Cons: One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience.

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.

Pros: Very comfortable seat. Excellent service.

Cons: Food

Cons: So hot on the plane and cramped.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: Luxury and spacious toilets

Cons: Amount of food was not enough from Hong Kong to Abu Dhabi.

Cons: The plane (A330) was parked at outer parking position away from the terminal building. They kept us waiting inside the bus for almost 30min with barely working AC at 40+ degC. Once the bus arrived to the plane embarking was done via roofless staircase.

Pros: The attendants and ground crew helping me was excellent.

Cons: They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25

Cons: - The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool.