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It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.

Really great service throughout and the food was really nice. I can highly recommend thank you very much.

Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks

Service excellent would chose Singapore airlines as my first choice

It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.

Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.

Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended

The male traveller seated in the row in front diagonally opposite my husbands seat across the aisle as soon as the seatbelt sign went off moved across the aisle into the seat in front of my husband for the entire journey from London to Singapore he had his seat reclined and pushed back and the seat touching my husbands knees for the entire journey from London to Singapore. very uncomfortable for my husband.

More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop

Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.

Excellent service in business class. Well worth the slightly higher fare as it includes lounge access, additional luggage weight and a full hot meal on board.

HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q

We still get drinks and a snack. Love the gift bags too.

The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.

The flight was delayed going out of the gate at BKK that made it a difficult challenge to get through immigration transfer at tapei and make it to my departure on time. This appears to be a recurring issue. The flight crew and cabin crew were excellent. The food was very nice.

It was good overall. At 6 foot 1 it's hard to say anything seat on a flight is comfortable but it would be nice to have more legroom. The meals were good but would have liked to get wine much sooner.

Lunch Food was tasteful and had variety. Seat was comfortable. However, when I was reserving my seats during booking, the seat configuration showed was 3-3-3, but when I boarded it was a 2-4-2 configuration? Also during booking, I had also bought travel insurance together with my TG booking. However there was no confirmation of my purchase from Allianz and TG. After several emails with TG contact, sales, reservation and Allianz was i able to confirm my insurance purchase. When the policy was issued, the birth dates of me and my wife were wrongly stated and I had to go through another round of emails with Allianz to get it corrected. Otherwise any claims would be void! It was indeed not a very good booking experience!

Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.

I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(

After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.

Boarding and deviating was mediocre. At boarding they have not prioritized Business class. During debarking they prioritized premium economy. Also bus rides both times.

It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.

Lovely staff, comfortable seats. Transit time was short but they had great processes in place to get us on the plane.

2 hours delay, time changes started already 2 days before the flight

I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.

Was on holiday with my partner and we booked with Vietnam airlines as it not meant to be a budget airline. They separated us and made us sit at either end of the plane. Not the way I planned to spend my time on my holiday separate from my loved one. How can they separate people on the same booking. They know we are together and spending quality time together.

Ensure there is a choice of food for all customers and also enough food

An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.

We boarded the plane at 1:20 pm It was hot. There was no air-conditioning It was stifling They kept us on the plane sitting there for 1 hour and 10 minutes

Jetstar was terrible. They left us without boarding passes for the connecting flight for several hours, for no reason. They should have given us the boarding passes for the connecting flight, but instead we were stuck in a “customs limbo” in Ho Chi Minh airport until very shortly before we were to board. No reason for them not to give us the connecting boarding passes.

I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.

Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.

1 hour delay meant missed my connecting flight and 1st day of holiday

Nice crew , clean cabin , food was delayed due to problem with the quantity .

It was fantastic. The flight from Chicago to Abu Dahbi was fantastic. The crew, food and service were amazing. Everything was handled by the crew member assigned to us , Nicholas, was usually done before we asked for it. Highly recommend Etihad!

Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented

I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

Food was very good. Again tray could use a non-skid mat. I had a regular seat - comfortable - able to sleep undisturbed. Boarding was uneventful.

Very very bad service very tight seats never ever flying with Etihad again

Very good baggage check and boarding pass service at Heathrow. Boarding was well organized, given the number of passengers. Food was very good. Cabin temperature was lower than expected and we were not prepared. Overall good experience.

better seats (very uncomfortable), access to wifi was a nightmare, and food was blah.

one meal and one breakfast or sandwich instead of two meals.

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.

You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.

Premium economy was not what was shown, no leg riser, seats were broken and do not recline more than economy, food, we couldn't eat it was so bad, no menu 1 item and it sucked.

Our original flight was cancelled. This was a slightly earlier flight. We were business class and it was very good. The staff were marvellous and very helpful. Pity our baggage didn't make it!

British Airways is very good... Taxiing after landing took 35 minutes, can't really blame the airline but the terrible infrastructure at JFK.

Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours