Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
Staff could have been friendlier and offered drinks more often
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Staff friendly. Business class but issue with flat bed. Incoming Turkish flight delayed. Made connection due to fast buggy but luggage did not make it. Confusion at Delhi airport
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
Very lovely aircraft and crew. Seats were comfortable and the food was great and served swiftly. Delayed flight due to a passenger coming off the flight but overall a great experience
Looks like a local flight. Food was horrible. No entertainment system.
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit
Food not good as good as last time flew with them
Seats very uncomfortable, impossible to sleep. Food average, bakery items not fresh. Pockets in seats not large enough to hold a book and a few other items. Cabin temperature too cold, even with blanket. Good selection of movies. Other than that 12 hours of torture!
Check in, was fine, boarding was good, we left on time, punctual flight, aircraft condition was also good, Boeing 737-600 , all went well, I did not expect more or any better
Flight changed and cancelled several times over the months in advance that I booked it. However, actual flight went well, no delays, spacious seats. Had some landing issues but otherwise, fine. Also loved that they don’t check weight of luggage!
Seats are disaster, not comfortable at all. With my height 183 cm there were no space for my legs... The airplane was Turkish airlines and no entertainment on board.
Bad. Cancelled and delayed flight. Payed 25£ for seat but got just normal one. No one refunded the money.
This is my second time within two weeks using them. I have bad experience with their Internet. They charge me $35 for Internet worked only for 15 minutes and then disconnected and they don’t even give me a credit or refund my money or give me a voucher about the food. It’s very bad test. There is no test actually and barely cooked still raw.
I love everything but the hotel the hotel was very smelly and the people were so rude the food was so cold and very disgusting. The manager was also so rude
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Short handed at the check in counter. There was only one person and so many people waiting
Very poor we had bad service in our first flight our flight was delayed 3 times and waited 12 hours in the airport till they finally canceled the flight giving us no reason then had to get a hotel in newyork and depart the next day on the same plane that we had boarded the day before and was dirty from us boarding and un boarding it was the worse experience!!
Very nice staff. organized check in and good food. Bit cramped and tired looking plane inside
Entertainment content is outdated. Food; I chose the chicken meal with rice, I would like to know the thought process of serving rice and chicken to be eaten with only a fork?! I don't eat spicy food for health reasons, I found out that the rice is very spicy after the first bite, so I didn't eat.
The staff (crew) was very unprofessional They don't care about passengers' complaints and don't respond when we call them The food is very poor and the seats are old, broken and making noises The plane is generally dilapidated and needs restoration
The flight was never confirmed, I was not sent a ticket, and my account was charged for this flight. I’m trying to get my money back for a flight that was not booked or confirmed. Terrible experience
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
Pegasus Airlines which is the most efficient and cost worth low cost airline all over the Europe
All good but air not give the pasing er any food even glase of water
Flight delayed by 1hr when we already boarded because someone had to get off. Leg room is terrible for 6ft people like me.
I used the airline 5-6 times for the last year and every flight have had perfect timing and I like it. Despite catastrophic absence of space for my legs 😁
The crew was utterly non helping and non courteous.I asked for a water. The air hostess could have said it's paid . She informed me that I will come later after serving but never turned up. The seats were never comfortable.My first and last flight with Pegasus.I am not taking again
Cheap and cheerful. It’s a super cheap, no frills flight. Very professional and as it’s an A320 relatively spacious. Seats do not recline. Happy with the service. You get what you pay for. Can’t complain
I had 4 flights for less than a week and there were no delays and issues. Thanks to the crews and for perfectly organised service.
Pegasus is a clean safe and most importantly CHEAP way to travel. If you travel a lot on a budget, it can be a great option
