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When leaving Florence the speaker at kiosk didn’t work and couldn’t hear directions. Then, at the layover at Copenhagen we all rushed to “board” as directed but were then quarintined in a room to wait with no food. Then we sat on the plane for hour and 15 min for a delay where they had to call a fire truck. My screen was broken on my second flight. Then we waited on the tarmac for a delay of 45 min on the plane again when we landed at Logan.

You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???

Ancient aircraft (busted armrests, poor cabin temperature with no option for passenger control). Garbage everywhere. Risible checking of safely conditions on landing. Also, late.

first of all, the grand person that I tried to upgrade to Business told me there were no seats available. I don't think she really knew how to use the system at all. They were lying to me then I went and sat at my assigned seat and I asked them again if they had seats in business class one of the hostesses proceeded to tell me now the flight is full. The flight was pretty full, but after we took off, there were at least 10 seats in business that they were not occupied so they lied to me basically and I'm really upset about that.

Online check in of SAS is very poor. Even the kiosks at London had system problems. Either it would print boarding tickets or luggage tags. Many other customers had problems . SAS staff was good and helped.

I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.

When we arrived in Bergen and opened our suitcases, we were shocked! We checked 2 of 3 suitcases and the contents of these 2 suitcases was completely wet!!! It was raining in Oslo and Bergen, but not a hard rain. It seems that someone had gone through our suitcases. There was even sand in the suitcase such that everything had to be laundered when we got to Bergen! We had plastic bags in our suitcases and they had been opened and the interiors of the bags were wet!!! Our valuables were all in our carry-on so nothing was actually stolen. What happened here was unacceptable! There is someone working for Scandinavian Airlines who is not honest and really messed things up for us. Not so sure I would fly SAS again… Marna Skaar

They lost my luggage. Tromso in winter without warm clothes is not fun.

Flight was delayed slightly but was very smooth. It was a short flight but comfortable.

Little space and no pad provide for lie flat seats in business, Movies were limited and grouping very strange.