Daily cleaning, installation of cabin HEPA filters on flights from Wales to Poland
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Scores according to KAYAK customer reviews
Pros: "Nice food"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew were great"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "The friendliness of the crew"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Amazing crew"
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Everything OK"
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Great crew service. Among the best ever."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "magazines very dog eared and some badly torn"
Pros: "Easy airport business"
Pros: "Service was good"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
"Nice,elegant,smooth,team had a pride with their work. My Favorite Airline."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "Crew were very good."
Cons: "No vegan food available."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "Great newer plane, great service!"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Cons: "We had a short delay"
Pros: "Late departure, dirty, staff not friendly."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "See above."
Pros: "Entire trip was easy and comfortable."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Cons: "The fligh Washington delay more than a hour"
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Pros: "Comfortable, hospitality and wonderful service"
Cons: "Please see comments above about this flight."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "Flight cancelled because of weather"
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "only there were del;ay at JFK"
Pros: "On time departure and arrival"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Cons: "They lost my luggage"
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "Clean. Courtesy of staff on plane."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "Quick boarding."
Cons: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Pros: "Comfortably seats and more reliability."
Cons: "It’s a classic ryanair flight. Need I say anymore!"
Pros: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Pros: "Smooth trip"
Pros: "Cheap easy way to fly"
Cons: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Pros: "Crew was professional and well organised."
Pros: "Exellent start and landing! Bravo pilots!"
Pros: "The price of the ticket was cheap..."
Cons: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Pros: "It’s a budget airline, so I liked the price. Also the ease."
Cons: "A little late to take off, the interior of Ryanair planes is perhaps the most visually offensive environment that I experience in my life. Flew BA not long ago and remembered how nice a flight can actually be. Oh, also Ryanair staff seem like they’re recruited on their ability to be uncommunicative and not to care about it. Amazingly consistent in this respect, but to their credit, you know what to expect."
Cons: "Food was not offered and there was no entertainment but over all the flight was fine."
Pros: "Priority boarding."
Cons: "Crammed airport shuttle buses and a delayed flight home."
Cons: "I had to pay for priority 2 bags only because I didn't want to check my small carry on - frustrating. I was told I needed a paper copy ticket, couldn't get one until exactly 2 hours before my flight according to the ticket agent. I waited patiently while many others checked in (later to see those same people on my flight who clearly checked in before the 2 hours), but then found out from a different ticket agent that I didn't need a paper copy ticket, so I waited there for no reason due to misinformation from your ticket agent. My flight was delayed twice, then they lined us up at the wrong gate. After scanning our tickets, the door wouldn't open to let us out to the airplane, then they lined us up outside the plane in freezing cold winds because they were still cleaning the plane-the guy was still taking the trash out. Where is the "priority" in that? I know I really only paid to not have to check my bag, but it's also called priority - not quite sure they understood that. Will probably never travel this airline again, too much hassle and frustration for such simple things."
Cons: "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"
Pros: "New aircraft lavazza stong coffee"
Cons: "All was good"
Cons: "Delyed flight for 1h30min"
Cons: "Having to pay fee for airport check in."
Pros: "On time"
Cons: "Delayed, unable to buy a cup of tea, rude staff. Will never fly with such a shambolic, greedy airline again."
Pros: "Well heck it’s cheap at least. Make sure you pay for upgrades."
Cons: "You get nickelled and dimed for everything. Seats are cramped. Lots of drunk people. Miserable staff."
Pros: "Nothing. I would never fly this airline again."
Cons: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."
Pros: "The flight was great and all"
Cons: "The fact that qhen i bought on your app it said 23euro and when i got in the airport i had to pay 165euro to get on board... wth??? Still don’t understand that part would you be able to refund me that part since you didnt told the real cost.. thanks"
Pros: "The crew and polo te where very helpful and the plan e arrived on time."
Cons: "Everything was good!!"
Pros: "Crew, Airpiort Check in Staff, Boarding & Special Assistance Team are excelent. Would travel anytime with them and would recommend."
Cons: "Food is not good & food prices are a complete rip off. Better making a packed lunch it tastes better and a fraction of the cost. Hold luggage is a bit expensive. But the bad points can be said for all budget airlines. But the good points can't be said for most budget airlines. So we'll done Ryanair on these."
Pros: "on time"
Cons: "Flying shop"
Pros: "5 stars all great"
Cons: "Tea was awful, too hot in plane at the begining."
Cons: "I realized I made a mistake it’s my date five minutes after my booking . There was no options all to do any changes"
Pros: "I like that I got to my destination on time."
Cons: "I didn't like boarding without zones, you have to stand for so long waiting because every gets in line at the same time."
Cons: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pros: "The plane didn't crash."
Cons: "The seats were crammed The seats don't recline You are charged for everything, including water Boarding wasn't super smooth, the plane was late"
Cons: "The flight was one hour late"
Pros: "It was very speedy and the crew were helpful, it was value for money."
Pros: "Ease of being all done online check.in . Seats . Loved the crew the friendliness. The seat comfort and space ."
Cons: "The allowing of drunk passengers on return rude loud quite scary . Crew dealt with them very professionally"
Cons: "It was delayed about 40 min"
Pros: "Your APP does not allow you to check in and we were charged 50 to each person for writing the pass of hand tacking"
Cons: "A coherent response by RYANAIR to this email. Omarborjas1@gmail.com"
Pros: "Friendly Staff"
Cons: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Cons: "They even didn't offer a glass of water."
Pros: "Boarding and deboarding were both a little hectic. Crew was pleasant and spoke both english and Italian."
Cons: "The cabin seems cramped, and seats not comfortable. My knees were hitting the seat in front of me, and I'm only 6'. Luckily my flight was only 1.5 hours."
Pros: "Not much"
Cons: "Being left standing on the stairs inside the airport in Poland."
Pros: "Cabin crew took good care of passengers."
Cons: "Boarding took a long time. We had to wait in a narrow corridor without AC after checking boarding passes but before entering the plane."
Pros: "on time"
Cons: "Tardiness! I have taken 2 different flights and BOTH were late! Also, the terminal is located a large distance from the main terminal AND finally, you r not told your gate number until less than an hour before. UNACCEPTABLE. I do not want to wander and shop in the stores and restaurants. I want to go directly to my gate and sit and read or text. The baggage limit is a giant money grabber as well. You folks are gouging your customers."
Pros: "On-time operations, clear terms&conditions."
Pros: "Seemed organised"
Pros: "Ryanair offers flights to good travel and business locations at the right time of day.The system is designed for efficiency and to meet deadlines. On this flight to London area, flight was half hour late arriving at Dublin but only 7 minutes late by gate time in Dublin."
Pros: "The price"
Cons: "The comfort of the plane, it was over crowded with no air on the plane. Getting on and off the plane took entirely way to long."
Cons: "four hour delay--missed my appointment"
Pros: "Good experience this time. Thank you."
Airlines flying from Wales to Poland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wales to Poland
Masks required on board, masks provided on flights from Wales to Poland
Social distancing seating
Middle seats unavailable to book on flights from Wales to Poland
Testing for antibodies, testing for symptoms for flights from Wales to Poland
Waiving of change fees. Search flexible flights from Wales to Poland
Cheapest flights to Poland from Wales found in 2021 and 2022