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This was an American Airlines flight. The crew were very unhappy and quite grumpy. Abrupt to the point of being rude. The food was dreadful. Indeed the breakfast was in edible. I will avoid AA at all costs in the future.

I asleep by the gate and actually didn't get to the airplane.

I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)

Great and pleasant service and smooth flight with wonderful and clean amenities.

Economy seating has been dumbed diwn so far that it is uncomfortable for an average adult. Too small, too cramped, no room to move, and hard as a rock.

Never got on this AA flight since British Airways delayed my original flight 29 hours

I was called up at the gate not knowing why and then handed over my passport and was told I was being upgraded from Premier economy to Business class and it was wonderful. I've never been upgraded before and it was such a pleasant experience.

It was truly amazing. I will do it again! Excellent!

Horrible experience! We sat in the plane at the gAte and had a delay of about 4 hours! Captain said it was due to the tug not being able to disengage from the aircraft . When we finally took off it was evident that we had missed out connection and tbough BA rebooked us on a later flight it caused us to miss an orientation meeting and dinner in Geneva. Once in the second flt from gatwick to Geneva we again were delayed( again sitting in the plane )for an hour after boarding waiting for apparently an air traffic problem to resolve. Another annoyance was paying seat fees twice to upgrade our seats towards the front of the plane to ensure overhead cabin space and were told at the gate they are boarding from the rear! This should be stated when making reservations!! On the first flight from Jfk there was a sick person on board snd they asked for assistance. For the rest I of the flight a person kAyed on the glue if the planes covered in blankets . Very unsettling to say the least!I have several flights booked with BA and I’m seriously rethinking this. Kathleen Ditta

This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,