A bit chaotic boarding flight but over all good experience.
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
Food hardly ever changes Videos not often updated for often travel.
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
The use of a domestic carrier without entertainment was disappointing and a let down
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
I still cannot find my luggage. I need my luggage.
Disappointed as we discovered when checking in at the airport 6hrs before the flight was scheduled, that we had been offloaded onto standby after having purchased these tickets months in advance. We had tried checking in online the night before but were unable to. BA had obviously over sold the seats, and we were told they couldn't confirm we could get on the flight until check in closed. Eventually we did get on but were not seated together. That was a bit of stress we just didn't need.
My flight from Athens to London was delayed 30 minutes. I got automatically booked on a different flight before the plane landed. However, I never received any notification about the new booking so I had zero knowledge about the flight number or even where to go. Checking in: it was absolutely impossible to check in for my flight online. I literally had to call British Airways to check in for my flight and select a seat. It was very inconvenient and a bit stressful.
I ordered a drink, but never got it. I ask what type of drinks they had and they could not tell me and there was not printed copy that I could find that is usually on most airplanes. They served dinner and never walk back to see if any need a drink or anything afterwards until they served the snack just before landing.
Check-in wait time was quite long (understaffed for the volume of customers), but energy and hospitality of flight crew was great!
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
Everything was terrific. Kevin, and the whole crew, were exceptional. Five stars all around! Thanks so much.
Flight held at gate for other passengers. We ended up being late and missed connection
Should have more cosmopolitan food choices - too many Indian dishes - the only entree not Indian was lamb which I don't eat
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
Worst thing: Luggage took forever to get at LAX despite priority bags. Best: Flight attendants were great!
