Never book through Kayak. They can offload booking to third parties that are completely horrible.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
They ran out of the second choice of food was stuck with fish
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
The crew was very courteous and professional. the flight is relatively clean and comfortable.
Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
The food wasn’t good at all. I skipped meals .
Food from Surabaya was below average but from Singapore is much better
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
I love to travel again and again in Emirates. Keep up the good work.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
I would have liked less packaged snacky stuff, more fruit. The crew was great.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
Fantastic service the managed to locate my checked bag on the plans as re-tagged it for my final destination.
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
Great. We received a meal even though it was a short flight.
Flights home are always happy, except this time I was traveling to be with my ailing father.
when i ask for help all the crew members had a look like why are you calling me? very terse and rude.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
I wear hearing aids in both ears the infotainment system is hard to hear.
great experience. better than all other airlines flying this route.
Very poor No information given to why we turned around.. No one at airport to help
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
All great, because I was given a seat with extra legroom on this part of my trip.
I wish I knew in advance that the connecting flight was by indigo air
Very efficient and professional staff. Food was good and so was entertainment selection.
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
I was travelling 3.5 years after. Agree Economy is no business class but the food was mediocre. Ordered a Hindu meal, the salads were bitter . The food was really below quality and had no tast from what I had in the past. Indian Railways probably have a better quality food when compared. However the kids meal was really nice and really appreciate how they were taken care of. The restrooms were dirty .
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers. A BIG ISSUE FOR NON-CHINESE PASSENGERS IS THE ABILITY TO CHECK IN ONLINE, by making so difficult or almost impossible there is no chance to get a seat assignment ahead of time then go to the airport and get what is left. THIS IS NOT a SKY TEAM modality.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.
