San Francisco hotels in SoMa

Cons: In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.

Cons: At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous

Cons: I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.

Cons: Restaurant menu looked fab for adults but not for kids for breakfast. Otherwise nothing negative

Cons: - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!

Cons: N/A

Cons: Everything

Cons: Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again

Cons: They only had 2 treadmills

Cons: I'd rather see a coffe maker in the room than the espresso machine

Cons: That nobody answered the phone at the restaurant for me to make a reservation fri night

Cons: Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!

Cons: They charged an additional charge and $60 per night per vehicle to park... would have been nice to know in advance

Cons: Windows face directly into office building just 10ft away. People in the office can see directly into your room

Cons: Need a coffee maker in room. Not a deal breaker though of course.

Cons: Being stuck next to an ice machine at 2 am

Cons: Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.

Cons: There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.

Cons: No negative comments really.

Cons: The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.

Cons: clogged drain construction in lobby $50 per night parking fee

Cons: ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.

Cons: They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.

Cons: The thermostat in our room was broken and it was way too hot. We tried re-setting it several times but it kept blowing hot air even though it was 75F. It was very difficult to sleep and sweated through the night. The shower pressure was very low. Having both shower head choices was nice, but it was difficult to feel clean because the water pressure was very low and so it took much longer to soap off. For a business hotel, you had to pay for internet. We used a hotspot instead. It felt a bit confused whether it was a luxury hotel or a business hotel, and for the price point I would stay somewhere else that has better value for money. Not having a good night sleep really affected my work day

Cons: Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.

Cons: We were next to a family that had several rooms. Doors were slamming all night. Loud noise,kids crying. We had to finally call down to front desk but it continued all night. Uncomfortable

Cons: Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery

Cons: I could hear noise from other rooms through the vents late at night. Food was just okay. And $62 for Self Parking is ludicrous for a half-empty garage - even in San Francisco. It was almost half the price of the room. No good.

Cons: There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.

Cons: ....

Cons: Every time I’m here, hotel is always busy, so rooms usually aren’t available until 3:00. They do have an ambassador program for extra perks, but it’s only good for intercontinental hotels and not the chain of hotels it’s associated with. Water pressure in shower is low, but it’s a roomy shower.

Cons: The room stunk! For $600 get some air freshener.

Cons: Honestly I cant think of a single thing... The hotel is working hard to protect their guests and are constantly cleaning/sanitizing... Very grateful!

Cons: We liked everything.

Cons: Restaurant and food options are really limited for such a nice hotel

Cons: No free bottle water

Cons: If you plan to stay here long just know that no room cleaning is done until you check out. My stay was for 6 nights and I was only informed that my room would be cleaned on the 5th day when I was checking in. I know this is due to covid and them being careful but which person what to stay in a room that’s not being cleaned?! On the 3rd day I asked for my room to be cleaned and since they have a time that cleaning is done - it was done on the 4th day.

Cons: Someone kept requesting housekeeping to my room at odd hours of the night and I was charged parking when I didn't drive or have guests. I requested a late check out yet housekeeping kept checking to see if I had left every 2 hours.

Cons: Valet parking fee is crazy high!

Cons: Parking situation was not good. The hotel has first come first serve self parking because of COVID but charge valet prices still. The parking lot was full so I had to find use a public parking lot.

Cons: Everything was overpriced, maybe I’m not a 4.5 star hotel guy. Parking was $70/night incl tax (after 1st night I parked outside), water in room was $8. I needed some antacid at night, 2 tabs of pepto=$2. I guess I was expecting more, or it’s really for people who will use the bar and drink more. Water pressure in shower was too low.

Cons: I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!

Cons: The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.

Cons: There was no hair dryer, the room was dirty, there was a sock under the bed, a mask on the chair, and leftover food in the mini fridge.

Cons: Expected a little more to justify the cost. Parking pass would have been sufficient.

Cons: I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.

Cons: Our second floor room was so loud it was comical--The windows are very thin and there is a recycling center behind the hotel, trucks beeping and bottles crashing every 30 minutes all night long. Sometime around 5am, we heard random hammering from the level above us for about 2 hours. They were also redoing the roof and put a ladder up on our fire escape at about 7:45am, covered our window with a tarp, and loudly dumped shingles off the roof to the street for the next 5 hours (when we checked out). They knew about the construction and room noise prior to us checking in, but did not notify us, and did nothing when we complained. We will never stay there again.

Cons: Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.

Cons: Tiny tiny rooms and shard showers not bad at all but shard showers

Cons: The room was ridiculously small, there was no air conditioning in the room!!! Wtf?! we had share a bathroom down the hall and the construction around the hotel woke us up at 530 in the morning. There is no cheap parking and we had to pay 35 dollars for the one night we were there. The breakfast in the morning has very small muffins and coffee. By far the most ridiculous and worst hotel stay I have ever had. I won't bother to go to San Francisco again. Everything is overpriced and over crowded.