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This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
Bed and quietness Location not the best, but it is San Francisco...
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
The hotel was close to centre of town and accessible to most attractions by foot or cable car. No coffee facilities in rooms and the room itself could have been a bit larger.
This boutique hotel has so much charm. It was perfectly located for our many day exploration of SF. I also found it to be located in a hip area, being around the corner from the, reservations only, craft cocktail lounge Bourbon & Branch, and the best Thai restaurant (according to expats) in the city, Million Thai. I shopped many (endlessly beige and corporate) luxury hotels in the area, but was won over by this luxury hotel with personality. The room was very clean and quiet. We found the duvet and bed to be very comfortable. The bathroom was very modern with a wonderfully relaxing shower. The reported remodeling was complete when I visited and I found that the photos were an accurate portrayal of the rooms. I would not hesitate to book this hotel again, and would enthusiastically endorse it to friends and family.
This hotel is very charming in an old fashioned manner. Dark wood furniture, parquet floors, tiled bathroom, and shuttered windows. I stayed on the third floor facing the street in a deluxe queen room. I found there to be plenty of room to move around. The queen bed was very comfortable. Everything was cleaned spotlessly every day. Its proximity to Union Square made it an excellent base of operations, and I felt safe walking too and from it. The hotel's restaurant, Millenium, is a truly excellent vegetarian/vegan restaurant with a great bar. The food is phenomenal and the staff knowledgable and friendly. Continental breakfast included. Tequila shot on check-in and wine and cheese from 5-6pm! Reasonable WiFi. I will definitely stay again. Since I had a room facing the street, I did get some street noise in the early morning. It didn't bother me but if you are a light sleeper ask for a room in the back of the hotel--there's not much of a view anyway. WiFi signal strength was a little low in the room--good enough for email/web, not enough for VOIP/videochat. The continental breakfast had a limited selection (although that didn't bother me).
Everything was very nice and the staff was very friendly. I also liked check out time was 12PM without having to ask for a late check out.
Location, pineapple scent A ton of little creaky, old, uncomfortable things about this hotel add up to a tough place to sleep. This includes hard pillows, creaky pipes, random irregular sounds from the walls, a heat-happy thermostat, and so on
After long days of walking and shopping, your great hot showers were the best part, followed by a little wine and cheese. Was great! The location is perfect! There was some funky smell coming up from the lower level... It wasn't overwhelming - just noticeable. It certainly won't stop me from coming back.
Its location was perfect to know downtown San Francisco.
The yellow "pineapple" touches all around the hotel were adorable!! we stayed in the queen starlet room which was small but you'd hardly notice - it was laid out very well. Bathroom is very modern! Room was very clean and bed was comfortable. I would definitely stay here again. Our airconditioner didn't work the first night. The front desk offered to move us to a new room but we declined, hoping the window would provide some cool air. The next day our AC was fixed while we were out and we didn't have further problems. Also wish the the bed had a top sheet in addition to the fitted sheet - Sometimes the duvet was too warm.
Service was great. They were very helpful.
The staff was willing to over and above to make their customers happy.
room overall was very small, but looked very nice and clean. not much of a view in downtown San Francisco... we were staring right into someone else's hotel room in the adjacent building. solid room, great customer service. area underneath toilet lid seat was filthy
Great yellow accents. Great staff. Great breakfast food. Wish there were more food options and eating time.
Interesting and historical hotel near city center. Market Street is no longer so pleasant as it was before.
Location of the hotel Staff...very unpolite
The fact that it was so close to the street car pick up! The diner across the street was amazing! if you go there get the T- Rex.
Fiendliness of staff and security No tea making facility, paying for internet access, no breakfast included. Location on Market St was a bit scary while walking.
The room is big. The bed is comfortable. It looks long history. It was too noisy outside, maybe there is a anti-fire center nearby, for our sleep were broken by the noise every night. It was really terrible. And there was a door between two rooms each side with a lock. One night our neighbor was stranged by the door and tried to find things behind it. This made us uncomfortable.
We expected a two-star but it was a three star, right across from the Orpheum Theatre, not so far from Union Square, and the Manager quickly made a slight change to our booking when we asked.
Location is central a little the wrong side of town but this is why it is cheap I thnk if you can go along with the crazies around its fine. Beautiful hotel well above its class rating with lovely staff Just the number of homeless people that seem to congregate near the hotel its fine if you can live with it they do make up the fabric of the city
The beds were very comfortable. The hotel should provide bottled water in the rooms for staying guests.
Not far from the city center Hotel is not clean, Looks old, Have to wait hours for very slow elevators, Wi-Fi almost nonexistent, Showers are in poor condition They charge you 5$ for calling the front desk!!!
The hotel staff was helpful and friendly. Our hotel room was clean, quiet and we enjoyed the duvets on the bed. I would recommend this hotel to others. Close to transit with the bus and muni lines just outside of hotel. Only downfall about the hotel was there was hardly any restaurants close by. The attached hotel was ok - a little on the pricey side and not kid friendly. The restaurant staff was not friendly at all.There was about a 2 block stretch that was between the hotel and downtown. Lots of homeless - but nothing to be afraid of.
was easy to get to Had to send breakfast back on a few occasions :-(
Bell hop and concierge is often rude. Lots of homeless outside on market St but they are harmless. Security guards make sure trey don't come in.
no air conditioning
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
The hotel has a funny smell. I didn't like it.
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
Nothing Everything. Especially the manager.
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
Location Bed was not very comfortable, rooms were small, AC was bad and could not be adjusted after a point, bathroom light kept flickering, expensive parking, included breakfast was of a poor quality, no bathtub in the bathroom.
Front desk person was very helpfull. Carpet with stains and smelly.
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
Location & front desk personnel were friendly & helpful. 8th floor had a bad order. It was very loud. Thought room should have had fridge & a complimentary breakfast with stay!
The rooms were small but nice. It suited our needs and there were recent renovations. The staff was very rude when checking out. There was miscommunication when talking about parking fees. The signs they have are misleading and she was being a "b" when talking to us. I would not go back just because of her.
I liked the location was close to many top tourist attractions. Staff was exceptional. Did not like the neighborhood and noise from the streets.
I liked everything about the hotel itself! The location was pretty convenient and accessible to public transportation. I did not like the fact that there was no hotel parking. We had to pay for overnight parking and the total came out to $95 for 2 nights.
Saw many complaints about the location but it was a great area within walking distance of Union Square, Chinatown and other locations to get to via public transportation and lyft. The staff (from the front desk to the maintenance) was all incredibly helpful and kind. If you want to stay around Union Square, this is the place to do it! The elevator was a bit small and the closet didn't have a light in it so it was a bit hard to see in there. Additionally, when windows were open due to sleep temperature, it was a little loud despite choosing a "quiet room." Otherwise, we loved it!
The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!
If you know which streets to skip, the location is good Too many homeless in the area. Remodeling made it dirty. The images are false advertising
Quaint and charming architecture and modern decor throughout. Front desk staff was very nice, the girls gave me tips on using Uber and a coupon code for my first ride. They also alerted me to the fact that the church down the street double parks on the street and blocks you in. Comfortable bed Good neighborhood for walking if you like to shop as it is very close to Union Square. I was lucky and scored a parking space right outside the front door and only had to pay one hour at the meter on Saturday (Sunday was free) Street noise was substantial, but this is downtown SF after all so it wasn't unexpected. Just bring earplugs. Bathroom was very tiny and a little cramped, but made up for it in charm. Nice big and deep bathtub helped.
very cleanly and has a cool atmosphere. Close to really good food and some cool places.
Nothing special, but nothing wrong with the place. Clean room, nice beds, and friendly staff. Thin walls and floors allow you to hear your neighbors conversations and bowel movements.
Friendly accommodating staff. New and clean. Good location. First room was fine, then they moved the 3 of us to one very tight one with the only light coming from a light well - inadequate room lighting - much too dark. Okay breakfast offerings. Two fire alarms on one day - evacuation at 8 am and again later.
Friendly staff, clean and near everything! Love it! nothing
Got a great room price for SF standards and it was modern, New, clean, walked to Giants game, not exposed to noise @ the game. Staff very welcoming and helpful. Convenient location. Breakfast Valet parking- $$$$$$$$- crazy , neighborhood needs lots of love
Location and price Small room, two outlets did not work, parking too expensive
The desk staff was very helpful and accommodating. They sent up maintenance immediately when I told them the safe was locked before I checked in. The safe was locked when I checked in, the housekeeping staff forgot to empty a garbage that had food scraps in it, and the shower door is very difficult to open because the glass door doesn't quite clear the stone entry.
Comfortable, clean with a great staff. Our room was extremely small and barely wide enough to set up a child crib. For what we got, I feel it wasn't worth the $255 per night. I was suprised there wasn't a restaurant in the hotel, just a coffee shop selling bagels for $7 a piece.
Brand new hotel- lots of outlets, fast wifi, etc. Valet was not coordinated and cost more than posted
Very nice newly remodeled in a central location. The rooms were a little on the small sude
The "free parking" is not guaranteed to be the lot in the picture and unfortunately this was the sole reason we chose this place, we refused to park in the alley where I stepped in pee. After arguing with the clerk for 10 minutes, that the manager must have some type of contact number, we finally spoke with the manager to ask for a refund. The manager refused to recognize the misleading pictures & information regarding parking, provided by Civic Center Inn. He was extremely combative & only let up once we told him we'd quote the insane crap he was telling us on Yelp, and here. That's when his entire demeanor changed. I wouldn't suggest anyone staying here. The room was sketchy, too.
Nice place to rest and regroup No microwave or fridge
Dirty carpet, dirty walls, moldy shower.
The location was pretty much near the center of the city. They said all rooms were non-smoking, but I clearly saw a cigarette burn on our blanket the first night. Also, the bathroom easily gets dirty (the tile floor). The TV freezes and then turns off by itself many times which can get annoying.
A lot nicer than I thought it would be compared to the reviews the area wasn't bad at all No larger towels for shower, could tell they really pushed penny's there.
The cost for the room Missing alot of furniture
Nothing It was a horrifying experience. My family heard shouting and fighting from all over the place through out the night. The police and an ambulance came. Never dared to find out what happened. Also you get to smell pod from other rooms. The bed sheet had holes and burned marks. The elevator was either broken or turned off with no signs stating why. The AC didn't work. Called for repair but never showed up. When we checked out in the morning, there was a used condom on the ground right next to my car door. It's cheap, but what you pay is what you get.
Exelente cutomer service, ask for Victor really nice guy. Have parking but was full the weekend so you have to park on the street( if you can find a spot)
Toilet broke twice, the wi-fi didn't work.
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus. They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband. I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
Clean room, good staff, wifi Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going. It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
Nice roof top lounge, rooms are nice always clean friendly staff Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
Here are the things that stood out to me: Front desk staff - Specifically Latoya. I've stayed in many hotels in my life and I can honestly say that she's my all-time favorite. The whole group liked her. Professional but with a "friend" vibe. Easy to talk to and joke with. In a past life she was probably a bar tender because she has that ability to make you feel special by taking interest in whatever you have going on. Gave us great suggestions/feedback on nearby eateries (too bad we didn't get a chance to try Brenda's Creole Soul Food). She would be a big reason I'd stay at Cova again. The rooftop - So cool! I was there with a group of guys celebrating a bachelor party so we had to get our rooftop wolfpack pre-blackout toast on. #TheHangover The room - One of our rooms was a double queen and it was spacious and comfortable and most importantly clean. That bathroom faucet is a trip! I also found the benches in each room to be a nice touch that you don't get in most hotels. Location - It honestly wasn't anywhere near as bad as many of the reviews make it out to be. My group and I walked around a lot and never did we feel unsafe. I walked by myself once and it was like any big city; you're going to get a wide array of people, from bums to business people to locals to tourists. In fact, Cova and the international hostel next door gave the street a very international vibe. BTW, don't let the movie "Hostel" corrupt your view of hostels the way it did to me for a long time. This one looked like a hotel and there seemed to be many European and Asian tourists staying there. Also, many good restaurants nearby. Lers Ros Thai food was bomb, Mr Crave right in front of the hotel is a gem, and although we never got to try Brenda's Creole Soul Food, it HAS to be good because it was always packed with a line of folks willing to wait up to two hours.
Hotel itself looks nice, close to points of interest. The area surrounding the hotel was extremely rough and unsafe.
given the rate, good and comfortable amenitiea scary to walk around at night
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
This is more like a motel than hotel. It was clean, but weathered. The furniture and finish was economy when it was new which was some time ago
The location is good. The front desk person was a trainee left alone and unable to fulfill basic functions of their job. The room was loud and stuffy. Our original room had no functioning windows or air conditioning. Several dead birds outside locked window. After an hour at the front desk we finally got a better room. This motel is extremely noisy. Don't plan on sleeping past 7 am as all doors open into a courtyard and slam as guests leave.
The thing I require the most from a hotel room is silence at night time. With this hotel it was pretty good. I had a room towards the inner courtyard and you can hear people chatting or walking outside your room but you don't hear almost anything from the streets. This means it's silent most of the night. The weather was such that I did not need A/C or heating much but it sounded too loud to be left running over night to me. The hotel room was also very tidy and the staff was helpful. They also fixed my wall-plug adapter for me when I had trouble with it. Nothing much here, you could hear other people from outside your room through the wall/window. No sound from adjascent rooms, though.
Don't ever come here!
Was close to location that I needed to be at... Moscone Center, Union Square, etc. Construction at hotel was taking place during my stay, so was awoken earlier than I would have liked.
Noisy at night, cold rooms.
I had a large comfortable room. The BART terminal was very close. I think I would always stay here when visiting San Francisco.
I liked the location. I didn't like that parking at the hotel was $35 a night. It would of been nice if it was in the description. Parking was a rip off.
The room was really comfortable. The acoustic insulation was not satisfactory. I could hear another guest playing loud music early in the morning.
Staff was rude
The bed & sheets were clean & comfortable. The room size itself was super small. They can also do away with the stylish chairs, there was simply no room for it. Maybe replace it with a posh cube chair that stores under the table a lot better
The decor The staff was m
Cheap Location size of room and amenities.
Comfort Rooms were too small and ac was difficult to use
The manager was extremely helpful, especially when the bay bridge was out and we ended up needing an extra bed for a stranded Berkeley student. Parking cost a bunch....and the valet situation just seemed awkward....do we tip? do we not tip? Why do I need valet if there are open spaces right there....
Beds were really comfortable! Staff were all very nice and super helpful Super close walking distance to great shops & food Be wary of homeless element, could be very scary to some. Single elevator is small and slow
free wireless internet
The location is on the edge of the Tendetloin, but it's not too bad. I know the city and you can do a lot worse, trust me. The hotel is right off market street, walking distance to a lot of cool stuff and close to the Muni. The hotel charges $30 for overnight parking, but that's a very good value for SF, and it's 24 hour security in a gated lot so you don't have to stress about your car. The hotel is not super fancy, but the room was clean and had a safe, cozy feel. Our friends stayed around the corner at a much higher rated hotel $$$, and we feel like we got a super value.
the staff was friendly and courteous the rooms were really old like from the 1930s, they also forgot to mention that they were giving me a connecting room which was really disappointing. The restroom had no vents, and all the rooms had no AC, so imagine yourself on a hot day. goodluck! I will never recommend this hotel to you, once you leave the front door of the hotel, you will be welcomed by numerous homeless people. And theyre parking is over priced, come on its 2016, your charging your guest $30/night?
Reasonable rates, staff and management sincerely attempting to make your stay as pleasant as possible. Parking excellent on hotel premises, cost in line with San Francisco, $35 per 24 hours, in and out all you want which is worth the cost in this town. Small rooms, Flat screen TV but channel options limited.
The service was very friendly Very central, market street is only 30 seconds away with plenty of boutiques and food The neighborhood it is not super fancy, at night it does not give a very safety feeling, so I would not come with small children.
The location was close to BART, but there are so many HOBOs around the building that I wouldn't consider staying there for too many nights. Still felt safe. Free Tasting of wines on Mon-Fri. WiFi works ok, but needs to relogin each day. Noisy Too many HOBOs Expensive for what you get. No breakfast
The reception staff were very helpful.It was a good idea to offer free tea and coffee in the mornings and the $5 breakfast box was good value. Free internet was a very good service to those of us who do not want the extra weight of a laptop. Only the street people nearby who partly downgrade the location.
Design Okolica - homeless people and beggars in the surroundings
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Staff was excellent. Area of the hotel. Not an area I would walk around.
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Staff was very friendly and helpful.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Parking garage is $45 Small restroom and no fridge
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
Terrible customer service. Rude.
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
Wonderful staff in very good location (especially for the price!)
The floors creeked everywhere you walked.
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
Staff was friendly and accomidating. My car was safe, and I could see it from my window. It did the job, I stayed by myself for 1 night anyways. It had a faint smell of... plastic?? I don't know what it was, but I smelled it. If you're coming with a family, I don't recommend going down Balboa. I got offered to buy weed by 3 different guys. PARKING ISN'T FREE ANYMORE! I paid 30$, but it was worth it. They close the gate, so I felt very safe leaving my car there.
My experience with the Embassy Hotel was terrible and a complete disappointment. The iconic part about the experience is that it had nothing to do with the actual stay because when myself and my friends arrived , we were informed that they overbooked and they were moving us to the Oasis Inn. When we got to the property, our room was run down compared to what we paid for a room at the Embassy Hotel and our bathroom toilet was clogged. In fact, the front desk attendant informed us that we should just unclog it ourselves. On top that, we were expected to pay the same rate as if we were staying at the Embassy Hotel. The rest of the evening of our first day of vacation was spent looking for another hotel. Overall, customer service at The Embassy Hotel was absent in that they didn't care where they placed us, unapologetic for overbooking, and didn't provide any compensation for their blunder. Bad customer service, mistreatment of the guests, and a lack of human compassion - that's the Hotel Embassy experience.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
Free parking that was not advertised They couldn't find out reservation at first. To enter their parking garage you need to run inside the hotel and tell them to press the button!
The staff were great, very helpful, and the room was pretty cool Minor point, but the tv reception was awful and the remote control did not work.
Good clean room, friendly staff, value for money. Location not ideal with quite run down surrounding areas
Its a stylish place, in a not so great location; however the personnel were very nice. The location, and parking fee
Kitschy decor is cute, gives room a less sterile feel. The hotel markets itself as boutique, but is actually owned by the Best Western across the street.
I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications. The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
Very friendly and helpful staff Offers free wifi but very very slow and does not work most of the time
Close to a BART station. Very convenient from International Airport. Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
Helpful staff, comfortable bed. I would have liked more extensive breakfast choices.
nice room.very nice looking and comfortable. no ice machine on the floor.paying for parking.
Staff members were very polite, and helped with obtaining taxi when Love Fest - parade along Market Street was in full swing. Only experienced one staff member more interested in his dinner break than serving customers. Try and avoid room facing road, very noisy traffic and people walkingby. Not suitable for ladies to walk back from Market Street when it is dark, to Motel - 3 blocks. Unfortunately a lot of homeless people line the road en route back, esp at night. Staff friendly, however, would not accept Travel Card insisted on card with name on it, which was inconvenient.
N/A wouldn't accept cash and unfriendliness of staff
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
The staff was very friendly and supporting.
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
Breakfast in a family atmosphere.
The very helpful staff and the cozy atmosphere of the hotel.
Friendly people at reception