Would you like to save as your currency permanently or for this visit only?
The view is amazing in the linens were very comfortable Valet parking is a bit steep in price
The staff was both professional and warm. The room was immaculate, the view breathtaking, and the beds are phenomenally comfortable. A truly memorable stay. If you are looking for something sleek and modern this is not your hotel. Food and drinks in the hotel itself are not good value, especially given the wealth of foodie options in SF.
I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Location and setting Service was awful - restaurant had several issues.
Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming. My robe had stains on it.
Reputation was indeed lived up to ...better than I expected Cost of overnight parking
Beautiful hotel, great service. Staff very helpful, especially Scott at front desk
The staff, rooms, comfy not over the top stuffy Expensive
Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences. Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
View, room, service
Comfortable beds. Great location. Nice staff. Beautiful decor. Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Location Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours
The location and our room size No complaints
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
Stanford Court hotel was in a terrific location. Cable car intersection right out the front door was super cool. The lobby and bar were upscale and clean. I would recommend this hotel to anyone looking for a boutique hotel in San fransisco. The room size was a little small for the money, and you could hear everything from the hallway and surrounding rooms.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
Customer service was outstanding.
Love the new contemporary renovations to the rooms and lobby Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
The staff was great specially the greeters at the door and baggage handlers Location location location
Since its remodel they have great rooms
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Most of it is the location and the good value The service was not great very unpersonal
The staff were very professional .
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE. The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet. Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
We should get a discount for the noise inconvenience.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
The staff is very friendly and helpful Poor ventilation in bathroom
It was totally worth the money in the location that it was in. I really like the old charm it brought out. Staff was very helpful and professional. Not an issue with me, but I do understand the complaints about the one elevator when there is two in the lobby.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
A bit cramped but functional
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
Location, furnishings (wonderfully comfortable beds!), friendly staff
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
Very upscale, attentive to guests. There are better values at comparable hotels.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Great service. Excellent facilities. Great room
Very clean hotel with an excellent staff.
Loved the location to union square and rooms were clean and comfortable
The attention that most of the staff display for you The wait time in the dinning room
staff was friendly and very accommodating. i had to launch my business this week and ended up here for 3 nights, was just a beautiful hotel and great staff. only complaint was someone charged our room for a dinner at the top of the mark and had to explain i hadn't even been up there. i had a dinner receipt from a restaurant from around the corner but the desk person believed me and didn't require viewing it. would definitely stay here again.
Nice and attentive personnel. Quality food. Having to pay for Internet. No phone in the lobby to make external calls. No service for coffee in the lobby.
Great location Parking costs
The breakfasts were superb. Food selection was quite extraordinary. The view at the Top of the Mark is marvelous. My wife and I found no reason to dislike anything.
Nice location. Courteous staff. Checkout not efficient.
Little bit too old The bed is great to sleep on.
attitude of all staff, location excellent, quality of room and facilities, views from rooftop lounge and bar
The Mark Hopkins was a great find. Nob Hill location away from the tenderloin area, which can be slightly seedy area. Recommend this hotel for comfort and luxury,location. Clean rooms, helpfull staff
Courtesy of the staff! Parking is pricy!
The bed was meag comfy Noises from the plumbing- I wouldn't normally comment and thought others were perhaps exaggerating but it sounded and like an earthquake in my room! The walls were vibrating and lights shaking when other folks were using their shower in the rooms above. Not good.
The staff is nothing if not attentive. Very professional, courteous, helpful. The room was very nicely appointed. We were upgraded to a very large room which was more like a suite, making our week stay very enjoyable. The bed was extremely comfortable! I would definitely stay here again. We both felt that the $15/day charge for internet was excessive and off-putting. Unfortunately, the service we were getting with verizon was almost unusable, but we weren't willing to pay that kind of fee for wifi, which is free just about everywhere.
The room was surprisingly spacious and much bigger than what was advertised. The view onto Huntington park was spectacular. Daily fee for wifi in the room.
Fantastic as Always
Really enjoy the Huntington. Professional staff and also provided a courtesy upgrade.
Fabulous hotel, fabulous location, great staff
The view was great. The service and the facility were also wonderful. totally worth the money. Location. It is located up on the very steep hill which you may not notice when you use Google maps. For travelers who solely rely on public transportation should be prepared to climb the hill or plan ahead for ground transportation.
This hotel was fantastic! The rooms had plenty of space, the staff was attentive, we will definitely return!
The staff is friendly and willing to do anything to make your stay perfect. Room service is fast. Parking valets are always available. The bar/restaurant is a wonderful place to unwind at the end of the day or drop in for a night cap. I love this place.
the hotel has a relaxed style with the trappings of luxury. Most of the staff were extremely friendly and helpful and made us want to return Some of the check in staff were rather aloof and unhelpful
The room was huge for SF hotel standards. Beautiful view toward the Bay. Very comfortable bed. Very quiet - never heard a neighbor even though our room was right next to the elevator. The spa was also very nice. I most recently stayed at the Fairmont, which is also very nice, but I actually preferred the Huntington and it was quite a bit less money. Wasn't nuts about the restaurant - The Big Four. Very dark. Not a very friendly vibe. (In fairness, we just stopped at the. Ar as we were getting ready to leave). My wife and I ordered Sunday morning mimosas. $32. Just a bit of a downer given that the rest of the experience was so positive
The staff were phenominal! No better way to end the day than to sit down in the lounge and listen to the piano. All around beautiful hotel.
VERY friendly and attentive Bellmen. Delightful Staff
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
Location and Gym
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
No wifi unless you pay more not even hbo on tv
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
All staff were helpful & friendly. For leisure travel not the best location
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
The location is very good The room was very small with a lot of furniture and the bathroom was old
We asked for a change of room, since the garbage/recycling trucks kept us awake half the night. We got another room - however, just looked at the bill, and found that the same type of room was $66.67 more expensive - we were never told this fact - would not have changed rooms had we been made aware of this fact. We find this totally unacceptable and are in the [process of writing to the Chancellor.
Quiet room, as requested. Convenient location. Character. No
location, staff a bit to narrow room
Complimentary use of Internet, and helpful staff
Awesome location, close to everything with the tram stop right outside and shopping only minutes away. Rooms were dated and they get hot, no aircon either
The sheets were luxourios and the bath deep. Liked the little added touches.
The staff are awesome. The desk staff and bell hop were incredibly helpful. We had an issue with the bedding in the room which was resolved the next day without fuss making our stay much more comfortable for us and our young daughter. The restaurant staff were the polar opposite - rude. My wife, young daughter and I walked in, were seated fairly promptly at a 2-seat table, then ignored for the next five minutes. During this time I stood next to the table holding our 3 year old waiting for another seat, but no one came. We left, and found the Sears restaurant almost next door which has much better food, service and ambiance.
I liked the complimentary room upgrade; the friendly desk manager, the centrality of the hotel.
The location is excellent on Union Square. Although the rooms are not large, we liked the separate cupboard area where they had a safe, clothes rack and space to put the two large suitcases open on the racks. This was the only hotel we stayed on the trip that provided a free WiFi access with password protection.
Close to everything with all the conveniences yet subdued and relaxing. Staff were attentive and available. The restaurant /lounge was a great venue to unwind
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Great staff, newly remodeled rooms and location was perfect. Nothing
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
close to union square
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
Its proximity to the event I was attending. Noise levels high.. Internal/external
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
Just a few maintenance items marred what was otherwise a perfect score for this lovely boutique hotel. Great location and fabulous staff made for a fantastic stay, Blocked drains and a dicky light switch were a slight issue but were attended to promptly.
Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.
Starlight Room - Top Floor View Old - in bad need of repairs Rooms were tiny Elevators took forever to arrive Service was poor starting with the front desk
The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception. No jacuzzi
Great location Small bathrooms, placement of valet was a bad place
Leaving The room was falling apart noisy and cramped
It was nice staying here again, it was comfortable and the price is the best for the location. Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
I lived the location and ambiance of the hotel. Rooms could be upgraded a little bit and thought it was a little pricey.
The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals. Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
A bit noisy, but expected for the location.
Very friendly and helpful front desk stuff, bright and clear rooms on 17th floor, dominating San Francisco. Very clean, good accomodations, excellent wifi. Delicious croissants (even for Frenchies that we are!) and excellent pancakes at the Scala restaurant!
Location, decor, charm of the interior design, Great bed, carpets clean as was the room. Greeting at the door! Valet parking, the up charge is too high. Scala Hostess on 7/11/15 for am was really bussing it out to keep the floor moving, even though business slow (1/4 full). The rest of the staff looked busy when on floor, but not around much. Bar top and more needs refinishing (replaced), a major public area and draw. The bar staff didn't appear engaging; as every customer walking through that main area, needs to receive at best a nod or smile. They were chatting it up with each other. Need more professionalism behind bar. Lighting Bar placed up around ceiling is poor choice, washed out look, good for bring out the natural colors etc. Scala, mediocre at best for am breakfast, the menu was not being followed to the word, missing Verde Sauce, Gruyere was not notable, was it there? There is a white plastic bin with drawers, center stage to the back, really!!! Dust on the table lamp, not wiped completely. The seconds of tiles used in the bathtub area make it look dirty. The pillows are third rate, hard packed fiber, burlap?. Room exterior windows need Washing! Bath Sink is big, great, too big for the worn out ugly. In room, sound travels through the walls from other rooms, you can make out the words. Staff should set clock. Hotel Clock radio needs to be replaced, dated, with old cell charger base.
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Location Windows did not open (Fresh air)
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Getting upgraded to a suite at no cost. Kind of loud from street noise
Location and sercice Internet access no
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Great location within easy walking distance to all attractions, shopping and restaurants.
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
wonderful service from all employees
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night