Would you like to save as your currency permanently or for this visit only?
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
Feels like an adventure since it appears to be on a us ship!
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
I loves the fresh but edgy rooms. Do the valet parking.
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
Friendly atmosphere and close to waterfront attractions . Evening wine tasting was lovely - can recommend this hotel
location-concierge-home-like lobby-inviting-great restaurant booked king room on line-got there and had a queen-very disappointed-have a queen at home!!
Location was good, hotel was available when I needed to be in SF, within walking distance to Wharf, decent on-site restaurant. Distance from elevators to room.
the bed is amazing and the front desk is helpful and competent the parking was valet only and the price was $42 a day(its not going to be cheaper anywhere else) but the bellmen were not very friendly and were not happy to repeatedly get the car for me.
Easy to get to places of interest and front desk staff willing and able to help. Small room
the location is excellent. our room was very noisy from staff running up & down the metal stairs, The fire alarm went off twice during our stay waking us up, no apology from staff or managment.
Staff was friendly and helpful....nice location close to North Beach and Fishermans Warf. They did not have an express check-out system. You had to go to the front desk and do it the old fashion way.....not a big deal but you need to plan for it accordingly.
location, close to transport,(excursions); winetasting every day 5-6 in the afternoon where one can meet fellow travellers. all good
Friendly staff. Nice amenities. Some construction noise at early hours
Nicely furnished and the lobby area was a pleasant place to sit and chat over coffee or wine. Excellent location and concierge Alan was very helpful Room was a bit dark but not a major issue
Close to warf. Parking wAs $50 on top of hotel room fee. Not cool. I've stayed at much nicer hotels for a lot less. You're paying for location
Location and staff were great Overdue for renovation
The room was very spacious No showercap in bathroom
The beds were absolutely fantastic!!! The rooms were comfortable. The young man at the registration desk, around 1 or 2 PM on 12/05/126, was very courteous, helpful, and went beyond just being nice. Our hats off to his customer relations skills. thank you to him because of him we would return. We needed more coffee and cups and they were delivered promptly and with a smile. Again Thanks!! Tub and toilet area!
We will stay at no other hotel when we are in San Francisco
It was close to the bay, can walk easily to restaurants and attractions. There were no included amenities for the price. Parking is an extra $52 plus $7.50 a night tax. Wifi is $15 a night +tax. You have to call up for more than the 2 creamers for your coffee when they leave 3 packs of coffee. The noise was absolutely terrible as the bus station was right outside our window. Overall for the price it was very run down with very little to offer for calling itself a 4 star hotel.
Dated but clean. Need a new decorator when they renovate. Horrible.
Nothing Poor bathroom and shower.
Very little Bathroom unpleasant room right next to loading fock
I really enjoyed the location. We were able to leave our car parked in the garage while we walked around. While checking into the hotel the lady got smart with me numerous times. When I asked about the noise level she gave me a smart reply. Parking was expensive! By the time they added on the hotel tax it was almost 60 bucks!
I liked the proximity to the wharf and the activities. Wifi being an extra charge was beyond my understanding. I do not understand how a business that charges as much as it did for its daily rate, did not have it included in the cost.
Staff EXCELLENT Noisy room
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
We liked the appearance of the lobby and room. The location was convenient to many things. I didn't like the fact that I had to pay for internet at $8 per 15 minutes. It wasn't like other hotels as far as amenities.
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
The location is within walking distance of our destination, the hotel is very clean and staff friendly. The room did not have a refrigerator or microwave, our previous stay there the room had both.
Location and friendly staff. Room was clean and quiet 3 years ago the parking wasn't as expensive as this trip 51 plus 8 tax each night is outrageous
The Location was really good The breakfast was poor and the room was a bit dingy with a small bathroom. They had a coffe maker in the bathroom - yuck!
Very well situated to everything - transport, shops,
The rooms were clean, the cleaning staff was friendly and always greated when we would pass. The breakfast was very good and had a lot of options, we always are early and it seemed to get really busy the later you ate but they never ran out of food. I felt like it was a great value! The hotel is located in fishermans wharf and is walking distance to the pier and tour buses, bike rentals, shops, and dining options. We did not have hot water the first morning however it was fixed when we got back to the hotel later in the afternoon. The concierge staff could have been better- they suggested an Italian place for dinner that had terrible reviews- - im glad I checked ahead. We also asked about bars and nightlife and she sent us to broadway street which is full of strip clubs- didn't see many bars- after the fact we figured out that we should have been closer to the beach on the same street. They lacked knowledge of the areas, I know it's a big city but they should be familiar with areas to send tourists.
Perfect location walking distance to main attractions. No guest laundry facilities had to walk to another Holiday in to use the laundry. Breakfast times could have been extended to at least 10am.
Great location, excellent breakfast, comfortable rooms and courteous staff There is no fridge on the room
Very close to the wharf, restaurants, cable cars and cruise terminals.
House keeping is good and something unexpected good....... Breakfast is not good enough e.g. lack of variety of fruits
Convenience of location, it is within walking distance to most all tourists attractions. The parking fee is outrageous ($45) and you must use valet to park your vehicle. Customer service was professional; yet, it wasn't above and beyond what should happen.
Cleanliness/comfortable /location Parking fees
Great location, pricy for the little you get. Not the cleanest Marriott I've stayed in
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
Easy location, checkin, shared bath done quite nice, quiet and clean as a whistle
Clean and very quaint. Friendly staff. The location was great, near the wharf and cruise terminal. Had coffee and tea available near the front desk. Was excellent for the price we paid! The rooms were very small. Had to put the chair on top of the wardrobe so we could both put our suitcases on the floor.
Good location near Fisherman's Warf. Low price. Comfortable bed. Friendly staff. 100 year old hotel. Per other reviews I requested a room with a sink. This allowed me to brush my teeth, shave, and have drinking water without leaving the room. Others had to do so in the hallway shared sink. Imagine what a low rent hotel was like 100 years ago, and you will be fine. Thin walls, older mattress and bedding and furnishings. Small, but to be expected. Shared bathrooms and showers were not ideal, but not a big deal for a quick one night stay.
We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.
The decor and atmosphere was fantastic, i'd definately stop again and encourage others to try a few nights there for its charm and value Not really a dislike but the rooms were small, i really wanted to checkout the pent house.. maybe next time!
the location is amazing, the place is tidy and perfectly clean, we basically loved it! nothing really
The vintage and historic feel of the hotel. there's an almost communal hostel-like atmosphere to the hotel due to the nature of amenities such as shared bathrooms and washroom. Interior is incredibly beautiful. Parking was a pain but that's an issue you'll encounter with many places in SF. gotta be careful with noise levels since you can hear things and sound can easily penetrate through walls and windows.
I liked the atmosphere, and the fact that for a shared-bathroom facility there were multiple baths and toilets available. I also LOVED the location and the general 'feel' of the place. the room was just so incredibly TINY! barely had room to move around the bed, which would not have been so bad if there were at least some sort of desk or table to sit at, or a lounge area in the hotel that had a table and chairs (there were several couch-type areas but nothing that could double as a desk). I was travelling for work, and could not really do much at all at the hotel. also this was listed as a double room... I cannot imagine sharing this room with someone else.
The hotel offers good value and a good location as well as character. Guests get a discount on the nice restaurant attached to the hotel. Hotel staff were friendly and welcoming. Rooms fairly small but comfortable
Was a little worried about the bathrooms being down the hall. However, this was no problem at all. Had to wait a time or two for a shower, but was extremely pleased with how clean the shared areas were maintained. Of course, would have preferred our own bathroom.
The price and what you get for it. The rooms were too cramped
This place is bursting at the seams with character. I really enjoyed the vibe, though I'm not quite sure how to characterize it. I was in a room directly above the restaurant, and it was loud. Pack earplugs. The mattress wasn't super-comfortable, but it was fine.
Close to the Harbor missing internet conex.
It was very close to the main sights of San Fransisco which made getting around easy. No
Great location, with service oriented staff, great room comfort and size. Great price. Already recommended. The room has no air conditioner, thus the noise from trucks and electric cars early in the mornings is sometimes uncomfortable, specially when you are very tired. Should tried to work on this limitation.
Great location and it was clean. I didn't need anything more. The clock in the room was nearly 1/2 hour slow, so I nearly missed my bus the next morning.
The location directly adjacent to Fisherman's Wharf is excellent. It is convenient to transportation. Within 2 blocks, there are restaurants of varying levels, a grocery store, workout facility and shopping (either souveniers or really high end artwork). My room was on the second floor front and was very bad for street noise. The bed was quite firm, but not in a comfortable way. For TV addicts, there is a limited range of channels. Only tiny safe deposit boxes at the front desk. Day staff very friendly. Night staff more indifferent. Maintenance appears OK. Told them my shower was not draining properly on the first night. It wal fixed when I tried again and stayed that way.
#1 reason for booking this motel was free parking. For the price comfortable beds and location was an added plus. no air conditioning....It was raining for two days and the room was still hot at night. (in late October)...Summers would not be comfortable. The lady on the desk was not friendly at all.
the position of the hotel, very convienent no
View from my room window
Hotel position Don't have any kind of breakfast, even if it was included in our booking.
Access to all local amenities