Would you like to save as your currency permanently or for this visit only?
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Great location great front desk people beautiful view Drink left in room from previous occupant
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
The location A 4 star Marriott hotel without room service? In San Francisco? Get your act together. What a dated American hospitality company. Will not stay there again and would not recommend this hotel to anyone
Location No swimming pool
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Everything else was great Price for parking
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
The staff at the Hotel was extremely helpful and accommodating. Especially your front desk reservation clerck and the bell desk.
Hilton Honors perks made a good place great - $10 to upgrade to full breakfast and a suite. Good facilities, helpful staff
Good location, friendly staff
We loved the 23rd floor and the view from our room. We could see the parade and crowds from above instead of joining in on the giants parade. We also felt the bed was very comfortable and the room was quiet with relatively little street noise. We were not happy with the additional 120.00 U.S. added to our bill. According to Booking.com, we were quoted 798.00 for the 4 nights. On our print out, it stated "total costs" 798.00. Nowhere did it state that there would be an additional 120 added. We would never use your website again.
location was very good. people were very friendly
The staff were very friendly and helpful without being intrusive.Received a free upgrade to a suite without even asking which really made our trip! I have already recommended this hotel to colleagues! No
Convenient location, clean room with a comfortable bed.
Its in a great location downtown.
We only had a short stay - stopover of 2 days as we were on route to Canada. Close proximity to Union Square / Cable Car and city shopping and ofcourse the easy access from SFO Airport via the BART. $10 return trip each was a steel. Hotel staff excellent. Room was perfect - high floor with views and the bestest 2 x Queens - very very comfortable Not a thing - was just perfect and I would stay again, actually I would go out of my way to stay there again
Great location, accommodation comfortable, staff helpful and professional
Good location and good nice hotel
Great location Restaurant can be improved, i. e. choice & prices slightly too high
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
Location staff and cleanliness No room service or mini bar
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
Comfortable and clean. Good location No room service
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
You had to pay for WiFi and the restaurant had a very limited menu.
Poor accommodations. Rude staff.
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
Loved the central location and the historical ambiance of the hotel.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
Fantastic SF landmark...we never left the Hotel.
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
location near attraction false fire alarm at 12:30am
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
The room stunk! For $600 get some air freshener.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
good fittings and decor
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Location is the best thing about this hotel. That is, if you're a tourist. Old. Rooms aren't that clean. Views are terrible. No amenities. Windows didn't open. Floors creak everywhere. Loud. Ridiculously expensive.
Location Small bathroom , dirty, poor breakfast.
Location was good. Pet friendly for our 3 lb dog Building architecture and décor was cool. Stinky. Rooms are wayyy smaller than what appears in online pictures. Our luggage almost didn't fit into the room with us. Cable TV went out and back on about once per minute. Breakfast was a donut or croissant and coffee or juice. Would not stay here again.
Clean, convenient and helpful staff Dining option is limited in hotel
The only positive thing is the location. And that's it. The photos are completely misleading. This is an awful hotel and I was booked for 7 nights. I reduced that to 1 night. The rooms are small and shabby. It's old with old furniture and does not at all feel like a hotel. It's more like a good hostel. Don't stay here. Unless you like staying in hostels on a vacation.
It was very clean, and I liked the 24 hour gym and the location. The rooms are small, and the walls are paper thin -- very noisy, hard to sleep.
Excellent location right next to muni/bart powell station and the cable car. room was nice, well equipped, pretty modern, nice bathroom, clean. Staff was good. Only negatives: the street noise is loud. I needed to wear earplugs. it was fine with earplugs which the front desk provided. the "included breakfast" is not breakfast. it is coffee (decent) and doughnuts. That's it. however, there is a nice little cafe at the front of the hotel that had very good breakfast bagel sandwiches.
The bed The included breakfast. It was just donut. For the price I paid I wished there will be much more things to eat.
I like the location near convention center and shopping. I even like the hubbub noise of the street and cable car. The housekeeping staff is honest and courteous, making sure I found my wallet and such. Of course, being in party central for the World Series Parade was a hoot! Roaches in the narrow dark closet was a rough surprise. Worse was the twin beds, like 1950's Lucy and Arnez. I don't know how I wound up with twin rather than queen. Prepaid meant no adjustment by the desk.
Modern rooms, good food, friendly staff Valet was eh, pricier but worth the money
Great great location ! The best in san Francisco .
There should be free English tea made available in addition to coffee in the morning and it will be good if this free tea & coffee can start at 6am instead of 6:30am and goes on till 11am instead of 10:30am. This extra small gesture will make a difference to many of your staying guests like myself. Lastly be punctual I walked down to M floor dead on time 6:30am on 5th Aug and it wasn't even ready until I asked twice the reception desk why no coffee yet then something was done Stephen NGAI
Being charged $60 to valet a car in unacceptable
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Liked the decor and comfort of the room Phones are not answered in time
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Loved the complimentary wine hour and friendly staff!
Quite, clean, comfortable. Charged sales tax for honor bar when we never used the honor bar.
Great location, very helpful and accommodating staff. The room was a little on the small side for the price.
All of the staff was extremely friendly and helpful. Modern decor, well renovated. Outdoor park area was a nice touch. Room was small. Space was tight. Since it was just me, this wasn't a problem.
Nicely renovated, but clearly an old original building, in a good way. Room is small but comfortable. It's in the middle of downtown, so street noise is loud, but that goes for every hotel in the middle of the city.
It is a good hotel in a good location. The price I paid was higher for the standard of the hotel. Staff
Galleria Park staff were friendly, welcoming, and accomodating. The room was bright, clean, and comfortable. The staff did get a little frazzled at the front desk with the large volume of guests for the weekend. There was only one HDMI cable available for the entire hotel and it was taken for the duration of my stay.
Location was excellent, my room was clean and felt modern even though the rooms were obviously older.
Large room, nice bathroom, overly public space (including a "playroom" which wasn't for kids but they were free to use), and a great bar that was buzzing but always had seats! Staff were very friendly and engaging. Didn't use onsite restaurant - breakfast looked a little limited for kids but various diners and cafes nearby. Great spot near muni and cable cars and Westfield shopping centre. Good for union square without being union square Restaurant menu looked fab for adults but not for kids for breakfast. Otherwise nothing negative
There were young teenage boys partying in the room next to mine until 3am, so I was unable to sleep until 3am. I called the front desk to complain around 11pm but the problem was not fixed. I would expect a hotel at this price point to have better sound proofing or better management.
They didnt have my reservation when I already paid. They weren't apologetic. They didnt refund me.
The location is great- right by Powell Street BART, Muni, and Cable Car. In the heart of Union Square, pretty touristy but tons of options close by. The rooms weren't too small, they were clean and comfortable. For less street noise ask for an interior room. The staff was friendly and there is a Restaraunt and cafe right in the lobby (we only had pastry at the cafe.) For a mid range hotel centrally located the Villa Florence is a good choice. The television needed to be reset and Powell street is very busy.
We like the location is super close to to everything....Cable car, shops, restaurants/bars. A little loud on the second floor, but manageable.
Location, staff great. Upon check-out, got stuck with an additional $38 surcharge never mentioned at booking or check-in, stayed here before and never charged, probably won't return now.
Majority of the luxuries were fine except for several key items were a complete failure. The heating system is archaic, loud and blew cold air. Front desk came but was not able to resolve the issue and their engineer was off that evening. It was a major problem because it was in the dead of winter and slept in the room in 30°F temperature or so. We survived the evening with four layers of blankets. Secondly the toilet cover was broken. And lastly the coffee pot machine wasn't working properly.
great location. great price. key cards kept becoming non-functional
It's close to Union Square, shopping centers, restaurants and walking distance to Moscone Center.
Close to Union Square, tons of great shops and restaurants. HIDDEN FEES! Parking is $75/day ($36/day just down the street), they tried to charge me all kinds of "convience fees" at check out with out telling me. If you pay on here, make sure to check your credit card. Our room was on the Powell Street and the windows did not block out any sounds. Car horns, yelling, music, etc. all night. The "curtains" did not close, and the wooden blinds let in plenty of light.
The staff was friendly, room was clean and quiet (we asked for a quiet room) and location can't be beat. We will be staying at Villa Florence again! The only issue was that the a/c unit seemed a little undersized, but just barely for the time we were there. We didn't need it the second night. For any facilities guys reading this... The air flow from the unit seems to be restricted quite a bit from the cover that "protects" the unit inside the room. Based on the design its probably loosing up to 50% of its air flow. You might consider cutting out the area in front of the vents. Yeah, I know, I'm a mechanical nerd, but we had a nice stay. 8-)
Great location in the heart of Union Square. Easy access to the cable cars. Nice coffee/pastry bar in lobby. Newly remodeled rooms were comfortable and good looking. Valet is EXCRUCIATINGLY slow. We waited over 40 minutes to get our car. Apparently the bell boy is the valet too. We found our newly renovated room had a shower that didn't drain. When we called, we were told they would have to move us because the was no maintenance guy on site. Moved to a different room; no view but working shower. The next morning at check out we found out someone was in our room late (past 11pm) working on the shower. Not great for the in-laws who were stuck in the room next to our old room. Paper thin walls. Very disturbing.
Location Room was super tiny & bathrooms were totally tiny
Great location near Downtown BART stations and Moscone Center. The room that I had this time had the sink located outside of the bathroom, near the bed and desk.
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
The location is really nice and the cleanliness were very good. The wall is very thin. The couples' voices who were staying next door were heard till late evening.
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
If you don't mind the shared bathrooms, The Mosser is a superb place to stay and it's right in the heart of San Francisco. Best of all, it's a great value especially for a European style hotel at a prime location! Very friendly staff and we felt very comfortable during our 5-night stay.
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
First off, let me start by saying if it were just my husband and I the things that bothered me would not have been such a big deal. But travelling with small children changes things. The neighbors were so loud they woke my kids up multiple times. Security came and they did turn off music but continued to yell and keep on until 3am. The pool is tiny and not how it appears in pictures and because there is no one there and it is tucked out of the way from staff when another family showed up and their terror children wrecked shop there was no one there to help. Its $65 to overnight park your car, which is high even for the city. The breakfast buffet was $25 a person, even worse was the continental breakfast was $18 for bagels and coffee whichbis absurd. Just overall over priced for what you get.
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
The staff, location and facilities. Nothing
The staff was very accommodating for my elderly parent's needs.