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Most friendly staff I've ever encountered at a hotel.
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Interesting restaurants nearby
Microwave access would have been very convenient.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Friendly staff, clean and attractive, excellent hotel for the price! Bar closes too early. Minor problems with accessories in room.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Close to attractions Parking
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Staff very helpfil. Close to DC metro and attraction
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
Proximity to WH
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Location, convenience Rooms are dated, small and dark
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
Staff and free snacks were great. Nothing
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Very clean, quiet and accommodating.
Location Horribly overpriced
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff Felt a bit hurried to finish our breakfast.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
Amaizing service with very friendly staff Beds and pillows were amaizing
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
Comfort of the room Lack of phone service or free wifi.
Customer service The sofa sleepers
Location Maids Front desk staff on more than one occasion Very small rooms
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Very Clean Comfortable beds
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
I liked the late check out option. The bed was extremely comfortable. The room was very clean. The front desk attempted to charge me for wifi even though my reservation included wifi. They expected me to pay or go out to use the public library in the common areas. After a visit back down to the front desk they provided me with an access code.
Location The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
Valet parking was extremely slow and expensive
1) clean bathroom 2) bath tub doesn't clog when you take a shower; commendable on this part. 3) bed was very comfortable. 1) Accepts pets; this should be flagged prior to booking. There should be an option for customers to select non-pet room esp if one has allergies. 2) Business practice of asking for advance credit card signature. 3) WIFI and use of business center equipment are not standard amenities and customer pays i.e. cost of WIFI is based on GB of data.
I think I got bit... there was something biting
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower. The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
60 dollars for valet parking no other option
Everyone was very helpful & attentive!
Good customer service Very expensive hotel. The movies in the rooms are 20$ each. No HBO or any good channels really. Restaurant in the hotel is outrageously expensive (making room service also very expensive). 10$ for bowl of cereal, 25$ for shorts tack of pancakes. Food is really bad too. Like surprisingly very bad. Soggy fries, Bad salads,sandwiches, pizzas
The staff was very freindly and attentive and the hotel itself is beautiful. The fitness center was impressive. There was no wi-fi availbale in our room and we had to pay 13$ per day for internet acess.
incredible suite for the price... they tried to put me in a regular dbl room when I checked in! Reminded them I had booked and been confirmed by their reservations mgr for a suite with 2 dbl beds.
A really fabulous hotel, friendly, happy and helpful staff, proud of their hotel and city and keen that you share it Not guite the same for some of the bar staff
Very comfortable and pleasant stay . Excellent service and perfect location.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
The room was lovely, and the staff was courteous, helpful and efficient.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
friendly staff,premium location.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
Location and cleanliness
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
King-size bed, bath tub, robe provided Slow internet, load air system, small bedroom
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
Friendliness of the staff
coosiness the elevator is really outdated
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
The staff went out of their way to make the weekend a wonderful experience. The door men were always friendly and helpful and the front desk staff was exceptionally friendly and accommodating. From the moment we walked in we were treated like valued customers, a simple and often overlooked feature of most hotels today. Highly recommend to anyone looking to make their stay in Washington DC more pleasurable.
It was a clean hotel with nice people. misleading when looking online, it looks bigger than it is. But it wasn't too bad. They do not have complimentary breakfast. It's over priced for what you get.
The hotel itself was beautiful and centrally located. The staff was very friendly. The bathroom was tiny, like a shoe box. The room we were given was also part of a set of 3 cojoining rooms, and the walls were thin enough to hear everything.
very convenient, comfortable, accommodating the AC was like sleeping with an idling truck - incredibly loud
Doormen were nice and knowledgeable... Rooms were clean, and impressive (but small) lobby. Like most buildings in DC, ceilings were low, scenery was of rooftops and other office windows and not much view. Little advise on best way to attack touring DC other than "If you want to, you can see this or that or use a bus tour"
Convenient Wet carpet coming from old AC Unit. Water pressure very low But overall it's a nice hotel. Would definitely use them on my next business trip
Food. Room. Staff was very friendly Parking was too high
Comfortable room, nice bar/ casual restaurant. Enjoyed having Sunday New York Times at our door.
rooms were clean and beautiful business center was terrible. have to pay to use intenet and print emails.
Rooms needed to be dusted. Mini bar is electronic and not a refrigerator; DO NOT TOUCH or you will be charged.
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
terrace missing breakfast on Sunday
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
The suites were large, clean, and well decorated. The kitchens had everything you would need to cook meals. There were two nice cold bottles of water waiting when you got there. My daughter loved the open fire place in the lobby. Close proximity to the metro, specifically the green and orange lines for easy access to the National Mall. The folks at the front desk were very helpful. The washer and dryer was a real perk. We had a great stay at AKA! The tubs are a little high, but I assume so water doesn't splash out.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
No maid service