I paid for the seat and found out that the seat doesn't recline. The staff didn't help in arranging an alternative.
Turkish airline does not care if the business class senior person has to go from one terminal to another. no guidance, no trolley, I would not travel on this airline again and also tell my friends.
Amazing! One of the best kept secrets in air travel!
We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
I like Turkish airline, but the food sucks. None of my children eat the food, including me, and it was really hot and
Very bad this airline changes my schedule date of travel and get me stranded in Istanbul for three days, paid for only one day hotel accommodation with only one breakfast and i had to pay for lunches ,and dinners and hotel accommodations for the two and half days
Working stuffs in flight are very welcoming,but boarding stuffs are the Ghana airport don't know their job.
Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service
The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
Everything was great, the infotainment system was glitching but this was not a big deal.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight 629/352. Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
Very bad experience flight was over 5 hours delayed 😑 not a chance to be put on another flight we had to stay at the hotel we lost 2 days on our vacation. Never again I will fligh with Ethiopian airlines.
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
Movie channels was great. Air hostess could be a little more caring
I still cannot find my luggage. I need my luggage.
The cabin crew members were so exceptionally good. They were always respectful to us the passengers and were professional. I also enjoyed the meals.
I was a good, but long trip. The airline did a good job. I would use them again.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
