Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
At the Check-in desk in Constantine, I put my luggage on the belt. It wasn’t very full. The Air Algerie agent said that my luggage was too heavy, and so I had to pay money. I asked how heavy it was, and he said 20 kg. I doubt just clothes would be that heavy. So I asked how much money I had to pay. He said 12000 Dinars, which is about $150 dollars (i.e., about 150 Euros). I started objecting, saying I don’t have that much Dinars, mostly because one can’t exchange dollars or Euros for Dinars. No one would get on a flight to Paris with 150 Euros worth of Dinars. Worthless. Also, I told him the flight itself didn’t cost as much as $150, so this charge was way too high. But, the Check-in person insisted that they would no take my luggage weighing that much (20 kg). So I asked what weight it must be. He hesitated, looked upward for a few seconds, and said 10 kg. So I stepped a few feet away and transferred clothes from my luggage to my backpack, leaving my luggage feeling 1/2 the original weight - - - hopefully now only 10 kg. I went up to the Check-in desk again. The Check-in guy put my bag on the scale, and said, “You still must pay 12000 Dinars.”. I asked why, and he said my ticket did not include any luggage at all. I objected immediately, saying that I had a round-trip ticket and that Air Algerie carried my luggage from Paris to here in Constantine. Therefore my ticket must actually have included luggage going both ways, round trip. But he continued to say that, no, my ticket didn’t include luggage, and that I must pay 12000 Dinars. At that point another Air Algerie agent walked up behind me, asking what was going on. When I told him, he said, “Come with me.” He took me 30 feet away, behind a pillar. He asked how much money I had. I said $40 US dollars and 20 Euros. He looked one way and then the other way. He said, “Give me the $40 and I’ll see what I can do.” A couple minutes later he said it was all fine, and they would take my luggage. So I went back to the Check-in counter, and they took my luggage, saying, “Don’t worry, it’s all fine. Everything is fine.”
Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight
Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual
3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company
Overall, the service was excellent, the crew verry professional, and departures and arrivals were perfect.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Booked Economy but it translated to economy light for Lufthansa so now we are stuck paying an extra $75 per person both ways for our checked bags. If I had known that, I would have never booked these tickets because it came out to be more than other options. The booking in the kayak side clearly says Economy and has a link to the inormation for Lufthansa which states Economy included a checked bag. Super annoyed about that.
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience
Seats were extremely hard and uncomfortable. as well as very narrow even though I paid an extra $230 for upgraded preferred seats. Very disappointed in the downtrend of Lufthansa and United Airlines.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
I was unable to board the flight because I was unable to acquire a visa , Brexit changed my ability to get an ETA, I’m a Trinidad citizen and it takes weeks to get a visa
The issue was not with BA it was with the link yoiu sent fopr booking the flight
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
