I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free
expedite passengers through passport control when the airport authorities are processing inefficiently.
The staff were very helpful with getting the wheelchair for me and bringing my carryon down the stairs from the plane.
You can only check in maximum 2 hours before your flight. But it’s not written anywhere on your ticket or your boarding pass or in any of your emails. The only sign is at the beginning of a huge snake queue on the barrier which is easily blocked by people. So you queue for half an hour only to be turned back. Plus on the flight we paid for priority which included two carry on bags in addition to our backpacks plus I had a letter from Ryanair for my CPAP machine to be allowed as free carry on as well. As it happened, we only had one carry on and the CPAP and two backpacks and the agent insisted I shove my CPAP under my seat which I refused as it wouldn’t fit without jamming it. They had oversold priority (or didn’t check bags) and there was an enormous fuss about overhead storage. Poorly managed and the inflight ordering service didn’t work. It was awful. I will never fly them again. And before you say it was cheap, it was most certainly not. So Ryanair can kiss my business goodbye.
Delayed flight. Received notice from ryanair by email and via app but no such timely information available at airport from monitors or staff
This was yet another excellent experience thanks to Ryanair, it's ground crew, cabin crew and air crew. Although our flight was delayed by about 15 minutes due to the late arrival of the inbound flight, the crew did their best to successfully minimise the delay with courtesy and efficiency. I also commend Ryanair for its choice of destination airport in this instance: Seve Ballesteros Airport in Santander is a modern, compact, well-kep and well-organised airport, where passing through security and passport control was a doodle thanks to its friendly and efficient staff. So take a bow, Ryanair - and keep it up!
