£20 Find Cheap Flights from Basel to United Kingdom – Compare and Save

There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.

Flight was cancelled. Then left virtually completely in the lurch

The workers checking passengers from the boarding gate stole money from people whose luggage was perfectly fitting inside the carry-on sizer.

Whole way through - far more professional and slick than I expected

Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.

You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.

It was good except they could offer free water and tea/coffe

Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.

sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!

Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.

That was awful. My flight from Zurich to London was delayed 2hours and 50 minutes. This had a significant negative impact on my work and living conditions. How can I complain?

I really liked it when the First Officer mentioned that we could see Paris out of the window on the left.

The flight went well. However the leg room in coach class is very very tight. We arrived early but could not get to the gate early….sadly. Also something about off loading cargo- we had to wait to deplane. There was not clear explanation for that.

Good shuttle to Europe. Face check boarding needs overhaul. 2 stations for 200 people and still with passport check. Why have both? Why is this now slower than 5 years ago?

I was a bit disappointed that checked in luggage was not included in the ticket. That should be a standard thing for most international flights.

Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.

Easy quick flight but everything was perfect. I never like the food and it was surprising good this time. I think they are making some changes.

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

Plane delayed several times due to mechanical issues. Plane not very clean and crew not very friendly.

5hour delay with a 3hour wait on board at the gate