I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Klm start boarding while somw air issue in the plan
My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.
I had a sprained ankle and had to go down the stairs to the bus and then up the stairs to the plane. Food / dinner served cold
The seat space seemed small especially when the person ahead reclined but other than that, very good.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The seating arrangement by having privacy screens would have been more appealing. If you sit in the business class, you pay for extra comfort and privacy. Other than that, the service was excellent and the staff very professional.
I ended up in Lufthansa to Zagreb because of our delay
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
My first two flights were late. I missed my last flight. The next flight was not until the next day Seating on large plane was uncomfortable. In the center row, there are posts that do not allow you to spread your legs. The entertainment center did not respond well. . Food was okay. Though there was much confusion about where the special meals that. People ordered(not me) went
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
