Find cheap flights from Birmingham to London

BHX - LON

Find cheap flights from Birmingham to London

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Good to know - Cheap tickets from Birmingham to London

Low season

November

High season

April

Average price (return flight)

£127

Good deal (return flight)

£112

Good deal one-way

£37
Best time to beat the crowds (41% less expensive on average)
Most popular time to fly (43% more expensive on average)
(avg. price over the last 2 weeks)
or less
or less

When to book flights from Birmingham to London

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight from Birmingham to London

  • Looking for a cheap flight from London to Birmingham? 25% of our users found flights on this route for £37 or less one-way and £112 or less round-trip.
  • The cheapest flight from Birmingham to London was found, on average, 56 days before departure.
  • Book at least 3 weeks before departure in order to get a below-average price for flights from Birmingham to London.
  • High season is considered to be March, April, and May. The cheapest month to fly from Birmingham to London is November.
  • Morning departure is around 47% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking flights from Birmingham to London

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Top 5 airlines serving Birmingham to London

Scores according to KAYAK customer reviews

8.0
SWISS
Overall score based on 9,086 reviews
8.2
Boarding
7.9
Comfort
8.6
Crew
7.7
Entertainment
7.9
Food
Airline reviews

Cons: "horrible dry croissant for breakfast"

Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Pros: "Crew was very courteous and helpful"
Cons: "More leg room"

Pros: "The crew was amazing"

Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"

Cons: "service was least friendly at this part of my flight"

Cons: "Palermo never ready for plane arrival"

Pros: "Quick, clean, flight."
Cons: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."

Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."

Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Pros: "Entertainment"
Cons: "I would have liked a better selection of movies and TV series and games"

Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."

Pros: "Everything"
Cons: "That it wasn’t a flight to Denver"

Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."

Pros: "great staff"

Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Pros: "Swiss"
Cons: "French unions"

Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Pros: "Food and service"
Cons: "Even though we paid for internet it sucked and was unuseable"

Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"

Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"

Pros: "Service, entertainment and food are top notch!"

Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Pros: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."

Pros: "staff were very helpful"

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."

Pros: "Best airline I have ever flown"
Cons: "N/A"

Cons: "Too narrow seats."

Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."

Pros: "Clean and efficient plane, crew and procedures."

Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Cons: "You charge the ticket and my reservation wasn't there!!"

Pros: "Its on time"
Cons: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"

Pros: "Nothing"
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Pros: "Again, crew and food."
Cons: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"

Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"

Pros: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Cons: "There wasn't anything bad"

Cons: "Even one member of the crew was not very nice with my young daughters."

Cons: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"

Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."

Pros: "Flight was safe and crew was professional"
Cons: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."

Pros: "efficient boarding ang pre- boarding"
Cons: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Cons: "The entertainment did not work good the entire flight"

Pros: "Crew was brilliant"

Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."

Cons: "Food is a joke"

Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"

Cons: "The food was sub-standard, though it was described accurately as a snack."

Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"

Pros: "Food was great"
Cons: "Connect flight time was cutting it short- sane scenario."

Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"

Cons: "Punctuality"

Pros: "You can charge your phone on the flight. Got snacks on each flights"
Cons: "the food options"

Pros: "Crew was helpful, food was good"
Cons: "Seats could have been better"

Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"

Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."

Pros: "Service leg room and service with a smile"
Cons: "N/a"

Pros: "Nothing"
Cons: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"

Pros: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Cons: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."

Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"

Cons: "Flight was cancelled 1 hour before departure... customer service was appauling"

Cons: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."

Pros: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Cons: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."

Pros: "Staff were very friendly."

Pros: "Nothing"
Cons: "Attitude of staff very poor at a request for a drink of water"

Pros: "Everything as expected."

Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"

Pros: "Friendly staff amazing boarding experience"
Cons: "No vegetarian options for food"

Pros: "Comfortable seat. Food better than average"
Cons: "Crew seemed a bit rude"

Pros: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."

Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"

Pros: "Nothing"
Cons: "Check in 2x and security 2x Then rushing about"

Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."

Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Pros: "The short transist time in Frankfurt"

Pros: "Staff were polite Comfort ok Food was basic No entertainment."

Pros: "Flight went well."
Cons: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."

Cons: "Everything.UEverything.United is suck"

Cons: "Late departure"

Pros: "All round excellent services. Food is good, but I wish but I wished More chooses or selection."

Pros: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Cons: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."

Cons: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"

Pros: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"

Pros: "Everything! Excellent stewards too!"

Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Cons: "Nothing!"

Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"

Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"

Pros: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Cons: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."

Cons: "My Name is Randy Frye. I left my head phone on the plane, spoke with a Lufthansa rep they called and said I would not have time to go back for them but they would send them to me. then the flight going from Munich to Frankfurt was late so I missed my flight from Frankfurt to Dusseldorf. Waited for 3 hours then the flight to Dusseldorf was canceled. waited for 2 hours for a train ticket. then had to take another train to the airport to get a rental car. GOT TO THE HOTEL AT 11:30pm Saturday night had to be at work at 7:00am NOT HAPPY"

Pros: "the upgrade to plus. we will be selecting that option in the future now that we have experienced it. thank you"

Pros: "Unlike on US flights, a sandwich provided even though the flight was only 75 mins."

Pros: "food was very good-no plastic flatware! crew attentive, cabin temp good, great selection of movies, hot towels perfect"
Cons: "coffee awful"

Pros: "Perfect"
Cons: "Nothing. Flight was amazing"

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Time"

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Cons: "Flight got cancelled"

Pros: "very nice crew"
Cons: "my baggage was lost"

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Nice attention and good food. Plane and seats are confortable"

Pros: "Awful"
Cons: "Everything"

Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Cons: "Lost all our bags so couldn’t ski"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"

Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pros: "good service"

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."

Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "Free wee cake."
Cons: "Nothing in particular."

Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "nothing"
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."

Pros: "Crew and new, spacious aircraft"
Cons: "Nothing in particular."

Cons: "Flight delayed due to late arrival of aeroplane."

Cons: "Would have been excellent but it was 30mins late"

Pros: "The crew on the plane and at the Dublin airport were nice. We haven’t made it to Dubrovnik. Plane from Newark was delayed, we missed our connection, our luggage was misplaced, then they didn’t have another flight until the next day, and they sent us to a hotel that didn’t have any rooms available."
Cons: "What couldn’t have? Thanks Aer Lingus."

Cons: "Lost bags"

Pros: "Generally a smooth experience."
Cons: "The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks."

Cons: "Should have included meals on flights that are 8hrs."

Pros: "Crew were very friendly and helpful."

Cons: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"

Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."

Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."

Pros: "Surprised it was as good as it was having read so much negative news about what British Airways had become"
Cons: "Nothing"

Pros: "Ontime"
Cons: "Food alright"

Pros: "When my flight was cancelled due to weather they got me on to another flight right away and I didn’t miss my connection. However I waited in line for an hour and a half, maybe I was lucky because I was near the beginning of the line. There was only one person for awhile helping re route people."

Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."

Cons: "- My seat was broken and could not recline. This not only made the 9 hour flight uncomfortable, but even more so when the person in front of me reclined their seat fully. - I understand it's Aer Lingus' policy, but I have never experienced--in my many travels--paying for alcohol on an international flight, especially cash only. - Regarding the above, I had to remind the flight attendant three times that she owed me change, and each time I was greeted with a sneer and, "Yea, we don't have it yet". It was not so much the money, but the incredibly rude service and charging for what should be a free drink! Some of the stewards (on the opposite side of the aisle) seemed very friendly and accommodating, but unfortunately, the two ladies on my side made me feel like a burden rather than a welcomed customer. - I guess it's, you get what you pay for...but I was just surprised at "breakfast" being tossed a box with a burrito--no napkin, utensils, plate, nothing. I won't be flying Aer Lingus again."

Cons: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."

Pros: "The staff was very friendly and accommodating. Very punctual."

Cons: "I had a 5 hour delay. I had to cancel the trip"

Pros: "Staff & pilots excellent"
Cons: "Flight was delayed by 2 hours."

Pros: "He crew were nice."
Cons: "The flight has an hour delay from LAX that caused me to have 20 minuets catch my connection flight and I did not receive my bag. I’m on vacation for 5 days in Hamburg and I’ve already lost 1 day to go out and explore the city. This was my first time flying with Aer Lingus and I unfortunately will be my last time."

Pros: "Polite crew and on time as scheduled"
Cons: "No breakfast offer"

Pros: "Uneventful"
Cons: "Nothing"

Pros: "The flight was very short, but everyone was accommodating."

Cons: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"

Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."

Pros: "Quick boarding"
Cons: "They lost my luggage. I was with my luggage and personal belongings the whole trip. Received my luggage 2days after returning home."

Pros: "A replacement plane did not take hours to get set."
Cons: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."

Pros: "Short flight so no food"

Pros: "Check in, boarding and flight all great"

Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."

Pros: "On board staff is very nice."
Cons: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."

Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."

Pros: "On time. Reached early"
Cons: "No compliments of drinks"

Pros: "Quick boarding"
Cons: "Slow crew service couldn't get coffee served beyond first 5-6 rows before landing. Crew just putting in time chatting with each other. Couldn't get boarding pass til morning of flight."

Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."

Pros: "They boarded us in a very timely, organized and quick manner. The food was delicious and the flight attendants were awesome."
Cons: "Sitting in the middle seats, the flight attendants missed us for water offers and our tv's seemed stopped having any sound. I believed they overheated. After a couple hours, they cooled down and went on again. It was a very cold flight. I was so thankful for the blanket and that I brought my own also."

Pros: "What is there not to like: The crew are courteous and caring, the planes are clean and the price is right!"
Cons: "The check-in in Duesseldorf was subcontracted and staffed by an uninformed agent which led to a lot of confusion and inconvenience in Dublin. Someone like that does not reflect well on Aer Lingus which I definitely recommend otherwise!"

Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."

Cons: "no entertainment or food on this short flight so can't assess."

Pros: "Short flight to London"
Cons: "There was no boarding pass issued for the Lon - Ny trip. Additionally, when we arrived to London, there was no direct transfer from our landing gate to our departure gate forcing us to have to exit and then reenter. There was no ground avail to assist either. Since the dub - Lon flight was delayed, we have 60 min to get a boarding passes / re renter security / & had to run to the flight which was a mile all with a 2 yr old."

Pros: "Good attention to detail without being in your face... very prompt"
Cons: "..."

Pros: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"

Pros: "They were really good with my daughter who was very scared of flying"

Pros: "Much better than the Rome-Dublin leg. A modern plane with entertainment. A boarding process with effective signage and flowing lines. An absolutely top-rate cabin crew. Actually enjoyable food."
Cons: "Really was well done: systems seem to be functioning smoothly and feedback processes are working. One thing I did note was that the waste seemed to be collected without sorting for recycling. Considering you all are on the Emerald (green) Isle, you could take up the mantle of being the "most ecological" airline in the world. It would only take a small amount of messaging."

Pros: "I was comfortable enough to fall asleep before takeoff. No long lines or waiting"

Pros: "All was perfect"

Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."

Pros: "Good flight. No problems during check in. Flight left and arrived on-time."
Cons: "No issues."

Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."

Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."

Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"

Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."

Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."

Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."

Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"

Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"

Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."

Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."

Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."

Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."

Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."

Cons: "the fact I had to 464 pounds robbing b"

Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."

Cons: "No entertainment! While you have to check in your laptop and iPad!"

Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."

Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."

Pros: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Cons: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."

Pros: "Staff were good"
Cons: "The food and drink are not free anymore"

Pros: "Nothing"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"

Pros: "I was traveling alone with my baby. Everyone was very helpful"

Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."

Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."

Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"

Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"

Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Cons: "Nothing"

Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."

Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."

Cons: "Low quality of the food !!!"

Pros: "staff were good"
Cons: "out of date entertainment food"

Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"

Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."

Pros: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Cons: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"

Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."

Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."

Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."

Pros: "Good service, lovely,approachable ,gorgeous personality-crew. I"

Pros: "Liked the healthy food and new TV entertainment system."
Cons: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."

Pros: "Flight on time"
Cons: "Bus to aircraft Food now restricted to a snack Seats are becoming too tightly packed together"

Pros: "Professional staff. Very friendly."
Cons: "Boarding was a bit of stampede"

Pros: "It didn't crash, which is always good."
Cons: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."

Pros: "seating was comfortable with plenty of leg room boarding was quick"
Cons: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"

Pros: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."

Pros: "Usual fantastic standard of service"
Cons: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"

Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "Crew"

Pros: "Nothing in particularly"
Cons: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."

Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."

Cons: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."

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COVID-19 information

Safety measures for airlines flying from Birmingham to London

Airlines flying from Birmingham to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

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