Daily cleaning, installation of cabin HEPA filters on flights from England to London
British Airways, Qatar Airways and American Airlines have all waived their change and cancellation fees on flights from England to London. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Cons: "Double charge and unprofessional untrained staff on the counter"
Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Pros: "Polite staff professional"
Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Pros: "Great staff, always polite and welcoming. Boardiing was simple."
Cons: "Flight was delayed, although we are given a reasonable reason, leg room is always tough for me, I'm 5'11" 1 star for food and entertainment because there was none on this flight."
Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Cons: "the fact I had to 464 pounds robbing b"
Pros: "Flight crew was excellent."
Pros: "Boarding was good, flight was on time."
Cons: "No leg room, small seats...no surprises there!"
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Cons: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."
Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Pros: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Cons: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."
Pros: "Staff were good"
Cons: "The food and drink are not free anymore"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "I was traveling alone with my baby. Everyone was very helpful"
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Low quality of the food !!!"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Cons: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"
Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Pros: "Good service, lovely,approachable ,gorgeous personality-crew. I"
Pros: "Liked the healthy food and new TV entertainment system."
Cons: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."
Pros: "Flight on time"
Cons: "Bus to aircraft Food now restricted to a snack Seats are becoming too tightly packed together"
Pros: "Professional staff. Very friendly."
Cons: "Boarding was a bit of stampede"
Pros: "Nothing, only good thing was that the girl at the check-in was very nice and felt bad for the situation, then inside the plane after we landed, the manager was very attentive and nice to me, she heard my complaints and made sure I spoke my part."
Cons: "- They charged me 55 GBP for missing the check-in - They didn't let me facture the suitcase even tho I paid for the priority entrance. I had to throw away my liquid bottles. - While boarding one of the flight attendants told me to walk faster because they were late, even though I had two heavy bags in both of my hands. Then he insulted me in Italian and after I asked him 8 times to tell me what he said to me he told me to shut up and sit down. I sat down for 2 hours in a very bad mood trying to control myself from starting a fight. After the flight I waited and spoke with the manager about it, If I'm not wrong the name of the attendant was Luca and the manager heard my complaints. This was the worse flight of my entire life, I have never been treated so disrespectfully in a plane, I felt humiliated. I will never touch a Ryanair plane ever again. I definitely should be getting a refund for this."
Cons: "I was there 10 minutes from my flight because of a lot problems from airline doesnt matter and they supposed to take a flight at 15:30 my flight was delay but we arrived at 15:40 and i was thinking i lost but suddenly i saw that it was missing 10 people more and i was running like hell on it and at the gate they didnt let us to take a bus ... The funny was that the plane departure at 16:20 that was freaking out and Im never gona take that airline ! I always chose Norwegian but i was thinkkng that they have change little bit ° , in Norwegian one time they wait for me 20 minutes 20 minutes ! Ryanair is the most Bad and i feel sad if i m writing for them as well !"
Cons: "Delayed then not delayed then the crew were late and made no attempt to hurry themselves then wen we boarded we were told we were delayed an hour and 40 minutes so had to sit there on the plane with no1 telling us wats going on or wen we were leaving! No refreshments available while we were waiting really poor from Ryan air I won't be flying with them agen"
Cons: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Pros: "Passengers and crew were nice. The basic price is ok, but many people buy "extras" like "privileged" boarding, and seats next to friends/relatives, so not so cheap overall."
Cons: "I don't understand Ryanair policy on random seat assignment. It delays boarding while passengers negotiate on swapping seats. I guess it's just a cynical ploy to extract more money, like the privileged boarding scam. In Palma, the departure board went from Delayed to Boarding without any announcements. The plane was late arriving and the crew blamed the ground staff. The ground staff were certainly slow coming to the plane at Stansted. I wonder if they are disenchanted with Ryanair too. We will actively avoid Ryanair where possible, and advise others to do so."
Pros: "Cabin baggage management"
Cons: "Hold baggage took over half an hour to arrive. Loot enough seats in gate at airport of departure"
Cons: "Gates announced too late"
Pros: "We didn't crash"
Cons: "Our flight was late to take off, and had to queue for 30 minutes at Shannon - before the plane had even landed. At stansted then had to get a long bus to the terminal and wait on the bus for 10 minutes because they couldn't open the doors. Luckily after a sprint to the station we made the last stansted express of the evening (£28 return each - 'London' airports for you)"
Cons: "Plane was late to take off by 40 minutes We arrived at the plane early on the bus, but couldnt board as the stairwell hadnt been fitted to the plane, therefore had to sit on the bus in the heat until the stairs came along"
Pros: "everything on this flight went like clockwork the flight left on time and the crew onboard were really helpful and pleasant"
Pros: "Nice, not that noisy"
Cons: "Other passenger a bit loud"
Pros: "Adequate seat room, comfortable flight"
Cons: "Priority boarding but congested at Gate and held standing on bus for 10+ mins. Cabin staff ok but not as alert, proactive or responsive as normal. Trying to sell scratch cards rather than provide relevant services."
Pros: "nothing ..."
Cons: "Queuing for 45 mins at boarding at 21.25 pm which grew to 10.05 pm! no apparent reason for this although we were all given manual luggage tags and then they were checked off again before getting into the plane- the Malaga ground staff could not answer questions as they didn't speak english well enough.. poor. onboard completely overcrowded locals and no help from crew on seating = lots of spare stoats at back.. i.e. space."
Pros: "Not much at all"
Cons: "All passengers were lined up waiting to Board at the correct gate at leading up to and at the time the flight was supposed to depart at 11.55am. There was no communication on the flight boards and no member of staff from Ryanair or other near the gate. At about 12.30 two members of airport staff turned up and started the boarding process and eventually we got away an hour late at 12.55 still none the wiser about the lack of communication, service and delay. It would take a lot to persuade me to fly with Ryanair again."
Pros: "Timely departure, relatively smooth check-in"
Cons: "Too much in-flight advertising, no complimentary drinks."
Pros: "A 6 hour delay with rude, nasty staff. I will be making a formal complaint."
Cons: "The staff bullied a girl next to me and have no sympathy."
Pros: "Timing was ok"
Cons: "All passengers were asked to pre-board which meant standing in the bridge to the plane before the plane arrived. We then had to walk down the stairs outside with the mosquitoes then walk up the stairs to the plane."
Pros: "Boarding was good. Left & arrived on time. Crew very efficient in spite of the problems encountered with passengers."
Cons: "The flight was not so much Ryanair as Liverpoolair. There were hen & possibly stag parties on board who had obviously had a lot to drink , were very noisy including when the safety procedures were being announced & the crew had to constantly deal with passengers who would not obey instructions."
Cons: "The air conditioning was very high and I think that most passengers feel very cold during the flight."
Pros: "Some crew nice"
Cons: "Not enough room for carry on bags."
Pros: "No frills, on time, good value for money"
Cons: "The food selection is nothing to rave about."
Pros: "The flight was on time and I got a good seat despite not upgrading."
Cons: "Some passengers were noisy, but luckily I had earplugs."
Pros: "Friendly staff"
Cons: "Delay by two hours"
Pros: "Ryanair professionals are soo better than a few years ago"
Cons: "To pay for water if I feel thirsty during the flight"
Pros: "Most of the crew were hard working, pleasant and the flight came in slightly early"
Cons: "There was a cabin services director (or whatever his title was) who clearly liked the sound of his own voice. He kept going on and on about how bad the weather was in London and how sunny it was in Portugal. He mentioned rain and snow in London and suggested that people booked a return flight to Portugal in the twenty-five minutes available to them in London after the plane had landed. One joke about the sun versus the rain might have been acceptable but to raise it again ad again just became irritating and an abuse of the PA system. He shouted Halleluja amongst other things when trying to get money out of people for the Ryanair charity. If he wants to be a professional comedian he should change his profession as he was just annoying people and he stopped the flight from being relaxing,"
Pros: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Cons: "Rough landings but not sure if that's due to aircraft model."
Pros: "Ahead of time"
Cons: "Not a lot of point in having priority boarding as everyone on the coach so no priority"
Pros: "They didn't disturb us with as many sales calls down the isle as usual. Smartly dressed crew. Otherwise nothing."
Cons: "Over 4 hour delay Lack of communication Constant queuing No leg room No head rest No entertainment what so ever No food/drink provided FoC No compensation Chair does not recline"
Cons: "Flight delayed by 7 hours"
Pros: "Crew boarding and overall is good"
Pros: "Simple, comfortable, practical & cheap.Love Ryanair...they make quick weekends away possible...Ryanair have changed. In particular the fact that they allow a second small bag in the cabin make them now a lot better than easyjet (My experience with easyjet recently has been much more pedantic & fussy & awkward). Ryanair gets you there cheaply and with a decent degree of comfort and service."
Pros: "I can't think of any."
Cons: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pros: "The plane was clean and we boarded on time ..... however we sat on the plane for 2 hours whilst Ryan air staff disembarked a drunk passenger from the plane and found his luggage . It was very obvious whilst waiting at the gate that this man was very very drunk and already being extremely abusive to his partner . Why was he allowed to board the plane causing inconvenience to all the passengers on board and the cabin crew and the following passengers on the next flight ? Yes the team apologised but we weren't provided with any drinks or offered a discount on pod and beverages and practically had to beg to be able to use the toilet during the delay ........ really disappointing"
Cons: "The plane was clean and we boarded on time ..... however we sat on the plane for 2 hours whilst Ryan air staff disembarked a drunk passenger from the plane and found his luggage . It was very obvious whilst waiting at the gate that this man was very very drunk and already being extremely abusive to his partner . Why was he allowed to board the plane causing inconvenience to all the passengers on board and the cabin crew and the following passengers on the next flight ? Yes the team apologised but we weren't provided with any drinks or offered a discount on pod and beverages and practically had to beg to be able to use the toilet during the delay ........ really disappointing"
Cons: "landing was terrible"
Pros: "Crew were fine, but I'd rather pay a few quid more on the ticket to have a better experience. Something between this and BA would be fine for me."
Cons: "Never a pleasant experience, but mercifully brief."
Pros: "It was very cheap"
Cons: "Arrived late"
Pros: "The morning flight was over an hour late with considerable time spent on the apron - the evening flight was equally late - I don't have a problem with planes being late - it happens due to weather etc. BUT. only if I am told what is happening, no information was provided whatsoever, this is not helpful...."
Pros: "Busy departure time, waited 45mins in the aircraft for take off. Had to check in our hand luggages due to busy flight so again waiting at the other end to retrieve our baggage."
Pros: "Barcelo hotel it couldn't have better staff. From reception, waitress/bar, and all the people involve in the service, they are all great professionals and it give you the best services. We will come back asap Xxx"
Pros: "Very good"
Pros: "flew from eindhover to london."
Cons: "flight was a late time slot. Could have done with a few hours less in Eindhover. We were told to board and left outside in the cold for 15 minutes. No information or announcement as to why the delay.. or why in the freezing cold."
Pros: "Fast and efficient."
Cons: "Expensive poor coffee."
Cons: "The flight was half an hour late arriving than its departure time, then we waited a further 1.5 hours before taking off arriving in London at quarter to 2. Barely any announcements were made meaning many felt confused and frustrated. Understandably the weather meant we couldn't take off but that wasn't explained until it was too late. Upon arriving in London we then waited a further 15 mins to disimbark as they only had one person who could open the doors at Stanstead. This felt like adding insult to injury."
Pros: "Was delay an struggled with baby"
Pros: "Great app"
Cons: "Boarding was manic and Kerry airport facilities poor."
Pros: "Friendly staff, arrived on time despite poor boarding protocol."
Cons: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Pros: "The planes are getting older apparently. This plane was very noisy."
Pros: "I hated everything"
Cons: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Cons: "Suitcases took ages to come out!"
Airlines flying from England to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to London
Masks required on board, masks provided on flights from England to London
Social distancing seating
Middle seats unavailable to book on flights from England to London
Testing for antibodies, testing for symptoms for flights from England to London
Waiving of change fees. Search flexible flights from England to London
Cheapest flights to London from England found in 2021 and 2022